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Hilton Santa Cruz/Scotts Valley

4.0 star property

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Photo gallery for Hilton Santa Cruz/Scotts Valley

Reception
Exterior
Lobby
Lobby
Daily full breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
$104
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
6001 La Madrona Drive, Santa Cruz, CA, 95060
  • Place, Henry Cowell Redwoods State Park
    ‪3 min drive‬
  • Place, Mystery Spot
    ‪9 min drive‬
  • Place, Santa Cruz Beach Boardwalk
    ‪10 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom

  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(7 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Forest View, High Floor)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (Forest View, High Floor)

7.4 out of 10
Good
(9 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Forest View, High Floor)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds (Forest View, High Floor)

7.2 out of 10
Good
(7 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Balcony

9.2 out of 10
Wonderful
(5 reviews)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(13 reviews)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

7.6 out of 10
Good
(9 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Allergy Friendly

10.0 out of 10
Exceptional
(1 review)
  • 352 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Allergy Friendly

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Allergy Friendly

7.6 out of 10
Good
(4 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Balcony

8.8 out of 10
Excellent
(26 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(80 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds

8.2 out of 10
Very good
(61 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Santa Cruz/Scotts Valley

4-star Santa Cruz hotel close to Henry Cowell Redwoods State Park
This hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite. Change of towels is available on request.
Hilton Santa Cruz/Scotts Valley offers 178 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Hilton Santa Cruz/Scotts Valley provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 7000 square feet (650 square meters) include conference space. This Santa Cruz hotel also offers a terrace, a vending machine, and a garden. Parking is available onsite for a surcharge.

Hilton Santa Cruz/Scotts Valley has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Stonehouse Bar and Grill - This restaurant specializes in Californian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Stonehouse Bar and Grill - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 18 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 16.95 to 25 for adults and USD 14.95 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Stonehouse Bar and Grill
  • Stonehouse Bar and Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 7,000 square feet of conference space

Outdoors

  • Free pool cabanas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 16.95 to 25.00 for adults, and USD 14.95 to 20.00 for children
  • Self parking fee: USD 18 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cruz
Hilton Santa Cruz
Hilton Santa Cruz Hotel
Hilton Santa Cruz Hotel Scotts Valley
Hilton Santa Cruz Scotts Valley
Hilton Scotts Valley Santa Cruz
Santa Cruz Hilton Scotts Valley
Santa Cruz Scotts Valley
Santa Cruz Scotts Valley Hilton
Scotts Valley Santa Cruz
Hilton Santa Cruz Scotts Valley Hotel
Hilton Scotts Valley
Hilton Scotts Valley Hotel
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz

Hilton Santa Cruz/Scotts Valley Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 651 out of 1241 reviews
Rating 8 - Good. 253 out of 1241 reviews
Rating 6 - Okay. 176 out of 1241 reviews
Rating 4 - Poor. 94 out of 1241 reviews
Rating 2 - Terrible. 67 out of 1241 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were nice. Breakfast is expensive. We won’t be staying for breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Aug 2025

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel, comfortable beds and space. Only downside was the parking fees. Stayed two nights and charged $40. Other than that breakfast was good and so was service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Renee

Liked: Cleanliness
The buffet should be discounted for guests. The water was nice but needed to be refilled. The room was clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Yibing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Vic

Traveled with family
Liked: Cleanliness, staff & service, amenities
Decent stay great price 😃
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay at the Hilton. The people are nice. The room is clean, and comfortable, and the setting in the trees is peaceful and beautiful. Great place to stay!
Stayed 1 night in Sep 2025

2/10 Terrible

Shawna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfied customer

When we first arrived, we were checked in early but placed in a room that smelled strongly of mildew. I am currently going through chemotherapy, so staying in that environment for three days was not possible. I went back to the front desk and was moved to another room, but it was still not clean—there was hair all over the bathroom floor and shower, and I had to ask housekeeping to vacuum after we had already unpacked.The beds were extremely uncomfortable. My 12-year-old could feel springs in his back, the mattresses creaked with every movement, and the sheets felt rough and plastic-like. The pool and spa area were also disappointing—the pool was dirty, and the spa jets were broken and not working. On top of all this, every single day I was given a parking ticket despite my parking being prepaid through my reservation. Each day I had to go to the front desk to have it corrected, and at checkout I was still charged an extra $54 for parking. Instead of fixing the charge, the staff simply told me “I’m sorry” and dismissed my concerns.Overall, this was one of the most stressful and uncomfortable hotel stays I’ve ever had. Cleanliness, maintenance, and customer service were all lacking, and I cannot recommend this property.
Stayed 3 nights in Sep 2025

6/10 Okay

George

Traveled with family
Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Jonathan Peter, Torrance

Stayed 2 nights in Sep 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The shower Pressure could have been more. Other than that, the room was good.
Stayed 2 nights in Sep 2025

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Gabriela

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Sep 2025

10/10 Excellent

JoAnn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Danielle

Stayed 1 night in Sep 2025

10/10 Excellent

Ngan

Stayed 1 night in Sep 2025

10/10 Excellent

seah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Ruben, Palmdale

Liked: Cleanliness, staff & service, property conditions & facilities
Safe place to take family
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I ever stayed in my life I never met so many nice people and just clean smell good great pool and location... Huh devinve thank you Hilton u saved my trip
Stayed 7 nights in Sep 2025

6/10 Okay

michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Sep 2025

6/10 Okay

Shannon

Traveled with family
Liked: Amenities
It was beautiful, but rooms on first floor smelled really moldy. Otherwise clean. Yes, I asked for some type of Febreze or something and they never did it. Very shortstaffed in the restaurants, but they handled it well when people were upset. I would stay again because of location and cost. But I will beg for another floor
Stayed 2 nights in Sep 2025

8/10 Good

Matt

Stayed 2 nights in Sep 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very good, a nice place to stay easy access our only problem were both mattress's were very worn out or just cheap. not my normal experience at a Hilton neither of us slept well sorry to say!
Stayed 1 night in Sep 2025