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Holiday Inn Express Hotel & Suites Santa Cruz by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Terrace/patio
Desk, blackout drapes, iron/ironing board, cribs/infant beds
Lobby
Exterior
Free daily full breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning
$148
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
1410 Ocean Street, Santa Cruz, CA, 95060
  • Ocean Street
    ‪1 min walk‬
  • Santa Cruz Wharf
    ‪3 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Communications, Mobility)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Mobility Accessible (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 1 King Bed

7.8 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(117 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds (Roll-In Shower)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(26 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Hotel in Westside Santa Cruz
Self parking, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Santa Cruz by IHG offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Holiday Inn Express Hotel & Suites Santa Cruz by IHG is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 18 2025 to December 31 2025 (dates subject to change):
  • Business center
  • Meeting facilities
  • Sauna
The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 10 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from April to November
Pool access available from 7:00 AM to 10:00 PM
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz by IHG

Holiday Inn Express Hotel & Suites Santa Cruz by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 639 out of 1136 reviews
Rating 8 - Good. 258 out of 1136 reviews
Rating 6 - Okay. 125 out of 1136 reviews
Rating 4 - Poor. 55 out of 1136 reviews
Rating 2 - Terrible. 59 out of 1136 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cassidy

Stayed 3 nights in May 2025

8/10 Good

Pearl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first time the bathrooms were kind of old. The second time was new and clean. No complaints everything was great.
Stayed 1 night in May 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms are very neat and clean. They have hot water and tea or coffee 24/7. I loved their breakfast and I noticed that the hotel really cared about keeping guests satisfied and well-fed during breakfast — they made sure to refill the food containers even before they were empty.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience staying at your hotel was great (staff friendly & room clean) except for the homeless man that was allowed to hang around the inside breakfast area and was told nothing even when the staff knew he was there.
Stayed 4 nights in May 2025

6/10 Okay

Jessica

Traveled with group, Traveled with family
Liked: Staff & service

It is an okay Hotel for your money!

We stayed at this hotel with family for a friends wedding. It wasn't too bad but one thing I didn't like is our blinds did not close and our window was right next to the pool. Another thing was the bathroom had black mold all in the shower and cocking in spots missing. The front desk staff was very friendly. Parking really sucks and is so incredibly tight that your vehicles sit on the lines.
Stayed 2 nights in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2025

10/10 Excellent

Leslie, grantsburg

Stayed 1 night in May 2025

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best breakfast buffet
Stayed 1 night in May 2025

2/10 Terrible

J Dolores

Stayed 1 night in May 2025

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in Santa Cruz and I always stay here whenever I visit my daughter in UCSC. The staff here is always friendly, accommodating and makes me feel welcome. The bed was so comfortable that we didn’t want to get up. When you look up the location of the hotel on a map you might worry that it is right on the main road, but it is actually very quiet in the rooms.
Stayed 3 nights in May 2025

6/10 Okay

Rania

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

hanumantharao

Stayed 2 nights in May 2025

10/10 Excellent

Russell

Stayed 1 night in May 2025

10/10 Excellent

Avis

Stayed 2 nights in May 2025

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Great experience. The place was well maintained, the staff was friendly, easy access to the freeways, and not too far from the Boardwalk. The only downside is the parking garage when you arrive late and have a larger vehicle.
Stayed 2 nights in May 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Lara

Liked: Cleanliness, amenities, property conditions & facilities
It was great for what it is! Decent price for a clean atmosphere and decent service. No complaints!
Stayed 2 nights in May 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort

Great hotel with some temporary staffing issues

We spent three nights there.. The AC was not working for the first two nights but they did get it fixed by the third night they didn't have enough maids to do the room for the first night and then they hired some but they just need to be trained a little more. This may sound bad but Melissa on the front desk was the most customer friendly person I've ever met in my 70 plus years. She handled all the heat with Grace and a smile on her face and made you feel great just to see her everyday. She got most of the problem handled and I believe she'll get it all done In short order a lot of this had to do with a shortage of maids and the confusion of changing all the locks in the whole hotel while we were there. Breakfast was fantastic the people were great and with a few minor adjustments this will be a five-star hotel again
Stayed 3 nights in May 2025

10/10 Excellent

Adriana

Stayed 1 night in May 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Louie

Stayed 1 night in May 2025

8/10 Good

Bruce

Stayed 1 night in May 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Jennifer, modesto

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were placed right next to the pool. Very loud.
Stayed 1 night in May 2025

8/10 Good

Jose

Stayed 4 nights in May 2025