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Holiday Inn Express Hotel & Suites Santa Cruz by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Terrace/patio
Lobby
Exterior
Exterior
Desk, blackout drapes, iron/ironing board, cribs/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1410 Ocean Street, Santa Cruz, CA, 95060
  • Ocean Street
    ‪1 min walk‬
  • Santa Cruz Wharf
    ‪3 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪4 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Communications, Mobility)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Mobility Accessible (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Single Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, cribs/infant beds

Studio Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Hotel in Westside Santa Cruz
This smoke-free hotel features a sauna, coffee/tea in a common area, and a seasonal outdoor pool. Free full breakfast and free WiFi in public areas are also provided. Other amenities include self parking, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Santa Cruz by IHG offers 100 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.
Holiday Inn Express Hotel & Suites Santa Cruz by IHG features a sauna and a seasonal outdoor pool. A computer station is located on site and wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Onsite parking is available (surcharge), along with a car charging station.

Holiday Inn Express Hotel & Suites Santa Cruz by IHG is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 18 2025 to December 31 2025 (dates subject to change):
  • Business center
  • Meeting facilities
  • Sauna
The property will be renovating from January 2 2025 to July 31 2025 (completion date subject to change). The following areas are affected:
  • Sauna
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 10 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from April to November
Pool access available from 7:00 AM to 10:00 PM
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Santa Cruz
Holiday Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Inn Express Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz
Holiday Inn Express Hotel Suites Santa Cruz by IHG

Holiday Inn Express Hotel & Suites Santa Cruz by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 559 out of 1043 reviews
Rating 8 - Good. 250 out of 1043 reviews
Rating 6 - Okay. 116 out of 1043 reviews
Rating 4 - Poor. 56 out of 1043 reviews
Rating 2 - Terrible. 62 out of 1043 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

VADIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Pepe

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Katie

Stayed 1 night in Jan 2025

8/10 Good

JAMES

Business traveler
Nice location. Good breakfast. Quiet hotel
Stayed 1 night in Jan 2025

10/10 Excellent

M

Liked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Matteo, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Short drive to beach
Stayed 2 nights in Jan 2025

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff was amazing !
Stayed 1 night in Jan 2025

6/10 Okay

Pepe

Stayed 3 nights in Jan 2025

8/10 Good

Lixing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I liked the most is room cleanness. However, the room was noisy at night. Secondary, the front desk people do not want to do extra work. For example, they are very good at check in and out process. Unfortunately, the answer is "I don't know", when questions are beyond the work coverage.
Stayed 1 night in Jan 2025

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entry, I was greeted by three people, which is absolutely amazing. The staff is so friendly and kind and they reminded me about breakfast in the morning when I was checking in for my room the day before I love that I was able to contact the front desk at any time. The staff is absolutely amazing. The hotel is beautiful and clean. I will most likely stay here again and recommend my friends to come here.
Stayed 1 night in Jan 2025

8/10 Good

MOHAMMAD

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well worth the money. Breakfast was above average for a hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Heather

Traveled with family
The only thing is I we excited to swim and was not able to.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

8/10 Good

MERCEDITA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Friendly staff. Place was clean. Great hot breakfast bar; there were a variety of items to choose from. Shower worked well. Cons: $10 per day parking, noisy neighbors
Stayed 2 nights in Jan 2025

10/10 Excellent

Stephanie E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1favorite

Stayed 5 nights in Jan 2025

6/10 Okay

Silvia

Stayed 1 night in Jan 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
The building is clean and well maintained. Service competent and polite. Room was quiet, bed comfortable, showers hot, heater worked great- no reason to complain at all. Convenient access to major highways, restaurants, fuel but you don't hear the highway or the road. Parking area is well lit and has security cameras- 24/7 staff which is nice. I'd stay there again.
Stayed 1 night in Jan 2025

10/10 Excellent

Shihee

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was clean and quiet.
Stayed 1 night in Jan 2025

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the staff was beyond excellent, but my sister noticed that there seemed to be homeless in the lobby when we were checking in.
Stayed 1 night in Jan 2025

8/10 Good

David, Sacramento

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great price for what we got
Stayed 1 night in Jan 2025

10/10 Excellent

Jose roman

Stayed 1 night in Jan 2025

8/10 Good

Stephanie E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roomlook

Stayed 4 nights in Jan 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a quiet very well run hotel. We’ll stay there again.
Stayed 3 nights in Dec 2024