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Hotel Paradox, Autograph Collection

4.0 star property

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Photo gallery for Hotel Paradox, Autograph Collection

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Bar (on property)
Hypo-allergenic bedding, down comforters, in-room safe, desk
Lounge
Fireplace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
611 Ocean St, Santa Cruz, CA, 95060
  • Santa Cruz Beach Boardwalk
    ‪19 min walk‬
  • Santa Cruz Wharf
    ‪3 min drive‬
  • Mystery Spot
    ‪8 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for 1 Queen Bed

1 Queen Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Mobility Accessible, Tub)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed, Pool View

View from room

1 King Bed, Pool View

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Pool View

Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Queen Beds, Pool View

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

37-inch flat-screen TV with cable channels, TV, Netflix

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

37-inch flat-screen TV with cable channels, TV, Netflix

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed

View all photos for 1 King Bed

1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

1 King Bed

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Hearing Accessible)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

2 Queen Beds | Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Queen Beds

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Hearing Accessible)

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Paradox, Autograph Collection

Hotel in Westside Santa Cruz
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Hotel Paradox, Autograph Collection offers 170 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature down comforters. 37-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

This Santa Cruz hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in August 2020.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Hotel Paradox, Autograph Collection provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 5 meeting rooms. Event facilities measuring 4934 square feet (458 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in August 2020.

Hotel Paradox, Autograph Collection is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Solaire Restaurant + Bar - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 28 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 8 to 21 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Solaire Restaurant + Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 4,934 square feet of conference space
  • 5 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 1969
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Renovated entire property - August 2020
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Netflix
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 21 per person
  • Self parking fee: USD 28 per day
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Paradox
Hotel Paradox Santa Cruz
Paradox Hotel
Paradox Santa Cruz
Hotel Paradox Autograph Collection Santa Cruz
Hotel Paradox Autograph Collection
Paradox Autograph Collection Santa Cruz
Paradox Autograph Collection
Hotel Paradox
Paradox, Autograph Collection
Hotel Paradox Autograph Collection
Hotel Paradox, Autograph Collection Hotel
Hotel Paradox, Autograph Collection Santa Cruz
Hotel Paradox, Autograph Collection Hotel Santa Cruz

Hotel Paradox, Autograph Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 590 out of 1006 reviews
Rating 8 - Good. 188 out of 1006 reviews
Rating 6 - Okay. 111 out of 1006 reviews
Rating 4 - Poor. 64 out of 1006 reviews
Rating 2 - Terrible. 53 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

alyson

Liked: Staff & service
Disliked: Cleanliness

Ehh

I liked the hotel its self. However, there were blood stains in the bed sheets and our room smelled like mold and mildew. Like it hadnt been stayed in, in quite a long time. Make sure you remember parking is $28 a night as well. No free breakfast which would be fine if it werent for the bad condition of the rooms. The beds are very hard and lumpy. You have to call and request early check in the same day as your reservation and even then they will not give you straight direct confirmation of am exact time your room will be ready. 4pm check in time is too late. However, the staff and heated pool and hot tub were wonderful.
Stayed 1 night in Jan 2025

4/10 Poor

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Disappointing stay with poor customer service

My fiancé and I stayed at this hotel during a work event with a large group from SJFD, and it was our first getaway without the kids in months. Unfortunately, the experience fell short of expectations. After getting back from dinner, we discovered the shower drain was completely clogged, causing water to pool after just a couple of minutes of use. To make things worse, the shower handle was faulty, making it difficult to turn off. This made showering during our stay virtually impossible—definitely not the relaxing experience we were hoping for, especially considering the cost of the stay. When we mentioned these issues to the front desk staff at checkout, the response was disappointing. The woman we spoke to didn’t apologize or acknowledge the inconvenience and lacked basic empathy for the situation. For what we paid, we expected a much better experience and customer service.
Stayed 1 night in Jan 2025

10/10 Excellent

Italo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Room are clean and modern looking. Beds are also amazing!
Stayed 1 night in Jan 2025

6/10 Okay

Don

Traveled with family
Trouble getting room cleaned and getting things we needed such as towels. Property was beautiful though and we would stay again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradox

Great little hotel in Santa Cruz. Awesome vibe and Pet friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The property has been recently remodeled. It was clean, well-appointed and quiet.
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Davia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

George

Liked: Cleanliness, staff & service
It was okay
Stayed 1 night in Jan 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Large hot tub & heated pool open during the winter! 10/10 recommend
Stayed 2 nights in Jan 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marley

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and accommodating! Some of my group had pets and they welcomed them without problem and even provided pet treats. Would highly recommend this hotel!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s convenient and has nice amenities. very dog friendly! highly recommend.
Stayed 2 nights in Jan 2025

6/10 Okay

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Under-resourced kitchen, costly parking

Breakfast service was sorely understaffed and under-supplied. No fruit and no croissant sandwiches for the 4 nights we were there. Kids splashing around the hot tub day and night, through the adult only hours. The towels ran out and weren't refilled for hours. And WOW, parking costs almost $30/night. This isn't located on the beach or a population-dense neighborhood. It's a cheap cash-grab. Positives: Staff was friendly and helpful. The art throughout was really spectacular. It made us want to come back. Filtered water on most floors was awesome.
Stayed 4 nights in Jan 2025

4/10 Poor

Sarah

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Amy

Stayed 3 nights in Dec 2024

10/10 Excellent

Erin

Stayed 3 nights in Dec 2024

6/10 Okay

Gerardo

Stayed 1 night in Dec 2024

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome space.

My family of 4 stayed at Hotel Paradox last year and got our family together for some family time, this year. We rented 3 rooms, during this trip. The staff here are friendly and professional. Some things worth considering... Our rooms were not ready at check-in, and an ADA approved room, which was requested and confirmed days before, was not available upon arrival. This made check in difficult for our matriarch. We also had 3 rooms in 3 different floors, which was ridiculous but at least we got our steps in each time we were visiting each other. Still, we enjoyed our stay and love that pets are welcome. There were always poop bags available, too. TMI, but it's appreciated. We also love the amenities. The pool heater was not working during some of our stay, but it was fixed in the nick of time. We also appreciate the safe space the lobby provided for everyone during the New Years countdown. We had 3 generations of very happy and safe people at Hotel Paradox. Thank you for your work and care.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vladimir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and conveniently located, easy parking, smooth checkin and checkout. Pool closes at 10 pm and checkout is at noon which is very nice. Would visit again
Stayed 1 night in Dec 2024

6/10 Okay

Shawn

Liked: Staff & service

Downtown stays

Just a little expensive for what you get… and the restaurant is pedestrian at best.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2024