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Hotel Royal Orchid

5.0 star property

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Photo gallery for Hotel Royal Orchid

Terrace/patio
Indoor pool, outdoor pool, pool umbrellas
Exterior detail
Exterior
View from property

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Spa

Explore the area

Map
Travessa da Praia, Canico de Baixo, Santa Cruz, 9125-039
  • Palmeiras Beach
    ‪1 min walk‬
  • Santo da Serra Golf Club
    ‪9 min drive‬
  • Machico Beach
    ‪9 min drive‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪7 min drive‬

Room options

View all photos for Studio (Land View)

Studio (Land View) | Desk, blackout drapes, soundproofing, iron/ironing board

Studio (Land View)

  • 220 sq ft
  • Studio
  • 1 bathroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Studio, Sea View

Studio, Sea View | Desk, blackout drapes, soundproofing, iron/ironing board

Studio, Sea View

  • 441 sq ft
  • Studio
  • 1 bathroom
  • Sea view
  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Senior Suite

Senior Suite | Desk, blackout drapes, soundproofing, iron/ironing board

Senior Suite

  • 603 sq ft
  • 1 bedroom
  • 1 bathroom
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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Exterior

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About this property

Hotel Royal Orchid

5-star Santa Cruz aparthotel with outdoor pool
This smoke-free aparthotel features an indoor pool, an outdoor pool, and a fitness center. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a poolside bar, a sauna, and a hot tub are onsite. Each apartment provides a refrigerator and a microwave, plus a stovetop and an LCD TV with satellite channels. Additional amenities include a coffee/tea maker, a hair dryer, and a phone.
Hotel Royal Orchid offers 98 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers.

LCD televisions come with satellite channels. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.
This Santa Cruz aparthotel has its very own private beach. In addition to an indoor pool and an outdoor pool, Hotel Royal Orchid provides a hot tub and a sauna. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury aparthotel also offers a fitness center, spa services, and a terrace. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Royal Orchid is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Catelaia - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Beach

  • Private beach nearby

Pool/Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Indoor pool
  • Manicures/pedicures
  • Outdoor pool
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Car rental
  • Uncovered self parking on site (EUR 5 per day)
  • Limited onsite parking

Family friendly

  • Babysitting (surcharge)

Restaurants on site

  • Catelaia

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 8.50 per person
  • A poolside bar

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom

Entertainment

  • LCD TV with satellite channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Multilingual staff
  • Phone
  • Safe (surcharge)
  • Wedding services

Location highlights

  • Near the sea
  • On the waterfront

Things to do

  • Fitness classes
  • Gym
  • Mountain biking
  • Scuba diving
  • Snorkeling
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 7 floors
  • 98 units
  • Built in 1993
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8.5 per person
  • Uncovered self parking fee: EUR 5.00 per day
  • In-room safe fee: EUR 1.25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Royal Orchid Canico
Royal Orchid Canico
Royal Orchid Hotel
Hotel Royal Orchid Aparthotel
Hotel Royal Orchid Santa Cruz
Hotel Royal Orchid Aparthotel Santa Cruz

Hotel Royal Orchid Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 59 reviews
Rating 8 - Good. 28 out of 59 reviews
Rating 6 - Okay. 14 out of 59 reviews
Rating 4 - Poor. 4 out of 59 reviews
Rating 2 - Terrible. 0 out of 59 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel big rooms great location about 10 minutes drive from downtown funchal free parking available fantastic view of ocean deliscious breakfast available lots of stairs no beach wifi available
Stayed 3 nights in May 2018

8/10 Good

janet, uk

Liked: Cleanliness, staff & service
Nice hotel
Hotel with large spacious rooms, we were on b+b basis and found the breakfast to be good with plenty of choice, Due to poor weather conditions we were unable to use the outdoor pool and sun bathing facilities but all looked lovely.
Stayed 7 nights in Feb 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Chris, St Helens, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday, but could do with some TLC.
Never been to Madeira before, decided to give it a try. This place was nice and central to where we wanted to go, and as it turned out, a pleasant spot. I had booked mountain view room, but what we got was a huge room (Room 218), above the entrance area, with 2 small windows at the side of the room, overlooking the entrance steps, and a frosted glass partition above reception itself. The view was not good, the room a bit dark. We did try for an upgrade but the place was fully booked. As it happens, we were hardly in there apart from sleeping so it wasn't too big an issue in the end. Comfortable enough, with large patio areas and sea views at the back where all the balconies were situated. The patios were on multiple layers down to the sea with plenty of loungers etc. However, the areas themselves were looking shabby, rusted guard rails, stained and worn loungers, the place needs a face lift. There was a gym, quite well equipped, and saunas and jacuzzi with pools. Breakfast was self service and plentiful, although it did get crowded and the food toward the end of the week bland. Plenty of bars nearby, some excellent eating. There is also a free shuttle bus to Funchal, but you must book to get a place. This place was a 5 star RCI resort, but no longer. Still well worth a visit and I would return.
Stayed 7 nights in May 2017

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel
Nice hotel with great facilities , great sea views , good food and very helpful staff good regular buses to funchal and good restuarants in walking distance

8/10 Good

kenneth, hockley.essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
royal orchid canico
Large apartment very clean .in a lovely location. Had breakfast in the Rocomor hotel which the royal orchids has a corridor leading to as they had building works. Which was outside and overlooked the bay . Only stayed one night .but would go back. Very small pool though

8/10 Good

Family, Suffolk, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel next to the Sea in quiet location.
The staff were very friendly and helpful. Easy access using Hotel or Public Bus and Taxi to Funchal. Book a Minibus trip at reception, Nun's Valley trip was great, lots of places to visit and things to do, Cable Car trip to Monte Palace Gardens, Catamaran Dolphin spotting, Aqua Park nearby etc etc. Some great restaurants within walking distance near the Spar shop and lovely lady with souvenir shop, carry on along the coast to Reis Magos for a swim in the sea.

10/10 Excellent

Paul, Kent England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Hotels we have stayed in
Hotel was one of the best we have stayed in Staff were fantastic Room was perfect Food was Great We will be going back

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Excellent staff, going out of their way to help and accommodate, both on Reception and in the Restaurant and Bar. I had a very pleasant stay. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Lovely island, but take your walking shoes! Fish lovers with enjoy the wide choice of fresh fish etc Nice people

6/10 Okay

Sara, Ilford, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, very UNfriendly, UNwelcoming staff
Before our stay I sent a request to the hotel through their own website requesting a room on a higher floor. I never received a reply. Upon arrival we were told that we got a FREE room upgrade so we were pleased that they must have acknowledged our prev. e-mail then. Only to find out that we actually got the exact room above the pool & gym area (which is exactly what we wanted to avoid!). We politely went to the reception & requested a new room, where we were told that the hotel is full, we cant move. Funny enough, as we checked out & waited for our shuttle bus in the lobby, another couple got the same hotel and I happened to hear that they want to move room as that room is quite noisy (pool below & gym w screaming music till 22.00). The hotel & the room was clean, the food was reasonable. The location is not great, unless you rent a car to get around. All in all, I expected much better service in general.

10/10 Excellent

martins, new jersey usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice..love it :)
was a peaceful place , love it...the only thing I dont like much was the rates to play the pool table,,too expensive..

8/10 Good

Jimmy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel good location
Nice hotel by the sea. Pleasant and friendly staff. Highly recommended.

8/10 Good

Graham, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Two Weeks
We have been to canicio before in a different hotel, which is now part of the same group as the Royal Orchid. Nice room and very helpful staff. Lots of restaurants nearby, particularly Lee Hamilton Steak House for very good food,a spectacular view and very good prices.

8/10 Good

Peter, Glasgow UK family with older children

Liked: Cleanliness, staff & service, room comfort
Good family rooms, rest ordinary
Junior suite was spacious and well equipped with sea view, breakfast on the terrace was good but public spaces very ordinary and some of the outside sun terraces were a bit shabby . Pool very small

8/10 Good

Henrik, London

Liked: Cleanliness, staff & service
Good hotel at excellent location
The hotel is reasonably good, albeit it is indeed a 3 star (not 4 star) hotel, and that is what you are paying for as well. Positives * Excellent location right by the sea with spectacular views from pretty much all rooms * Easy access to Funchal and airport (although no disturbance of aircraft noise) * Rooms are clean, spacious and reasonably modern * Good pool area outdoors as well as the indoor pool, saunas, jacuzzi and relaxation area * Excellent gym facilities * Clean rooms * Good size safety deposit box Areas for improvement * Single biggest issue is the comfort of the beds, they all seem to have really hard matresses * Provide new fluffier pillows * The shower cubicle in the bathroom is really basic * A paint work is needed at the back of the hotel (not that visable though) Overall, if you have no issues with hard matresses and can overlook the paintwork recquirement (the latter didn't bother us), then this is a good value hotel and can certainly be recommended.

8/10 Good

Allan, Fonthill, On

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Brading, Oxford England

Disliked: Cleanliness
Royal Orchid
This hotel was located in a mostly german speaking area. The hotel smelt quite strongly of chlorine in the entrance lobby , no douby because of the proximity of the indoor pool. The staff were friendly enough but it felt like a corporate hotel used by tour groups and had no atmosphere to speak of.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and not 4 star
The hotel needs a refurbishment and repairs not just a lick of paint, we had cockroaches in the bathroom. the food was quite nice over the two weeks. The gym has very good facility's and the staff were very good. 3 star not 4.

10/10 Excellent

Beth, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Royal Orchid Madeira
My husband & I spent 2 weeks at HRO and we both would highly recommend it. The hotel is clean and staffed with very helpful employees at the front desk. The breakfast buffet was excellent. A wide range of food choices including rolls, eggs, fruits, yogurt, cereal, bacon/sausage, nut breads, potato puffs, sliced ham & cheese, as well as champagne on Sunday. HRO is located in a beautiful area within walking distance of several restaurants/cafes. There is also an ATM and a bus stop very near. In addition, the hotel has a courtesy bus which will drop you off and pick you up in Funchal at no charge. Entertainment was provided almost every night at HRO or the neighboring sister hotel, Rocomar. The bird show in particular was worth seeing. The hotel will arrange tours, taxis and rental cars so you can experience the entire island or you can spend your days lazily on one of the many oceanfront decks. We saw families and couples of all ages. HRO is suitable for all. The only disappointment was the bed which was 2 single matresses made up separately but pushed together. You had to be careful not to move toward the middle of the bed or a gap would open. The only other thing was that the exterior could use some touch up paint in a few areas. However, there was painting going on from time to time during our stay. All in all, HRO is a great value and we would not hesitate to stay there again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Royal Orchid Canico Maderia
Fabulous quiet location Easy bus or shuttle into transport into Funchal. Good local restaurants. Staff excellent, breakfast was fresh and varied. We did not have dinner. Rooms spacious and clean, however very tired and in need of new furniture and fittings. Beds extremely hard. Overall a lovely stay but 3 star not 4.

10/10 Excellent

Verified traveler

Stayed 11 nights in Apr 2019

4/10 Poor

Elias

Disliked: Cleanliness, staff & service, property conditions & facilities
2 av 5
Hotellet ligger fint vid havet med fint utsikt. Rymligt hotellrum och ok badrum. Servicen når inte upp till förväntningarna. Receptionen är inte intresserade av att hjälpa till med information. Maten på hotellet får 1 av 5 möjliga, vad ni är ni gör akta er för nyårsmeny. Gymmet är slitet och man känner sig inte välkommen där. Rummet var väldigt lyhört. Vi kommer inte att boka om detta hotell fast att vistelsen på Madeira var för övrigt fantastiskt.
Stayed 7 nights in Dec 2018

6/10 Okay

Stephan, Frankfurt

Traveled with partner
Die Nähe zur Tauchbasis und die Sauberkeit in den Zimmern... allerdings ist es in den Zimmern immer etwas feucht/klamm... es würde auch mal nicht schaden über den Notausgang-Tafeln die Spinnweben zu entfernen... ;-)
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018