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Hotel Solares

2.5 star property

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Photo gallery for Hotel Solares

Outdoor pool, sun loungers
Lobby
Superior Room, Multiple Beds, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free WiFi
Courtyard
Courtyard

Reviews

6.4 out of 10

Popular amenities

  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
600 Riverside Ave, Santa Cruz, CA, 95060
  • Ocean Street
    ‪5 min walk‬
  • Pacific Avenue
    ‪5 min walk‬
  • Santa Cruz Beach Boardwalk
    ‪9 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, Refrigerator & Microwave

Combined shower/tub, free toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, Refrigerator & Microwave

  • 520 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms, Refrigerator & Microwave

Family Suite, 2 Bedrooms, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Bedrooms, Refrigerator & Microwave

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Room, 1 King Bed with Sofa bed, Refrigerator & Microwave

Superior Room, 1 King Bed with Sofa bed, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed with Sofa bed, Refrigerator & Microwave

  • 520 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Multiple Beds, Refrigerator & Microwave

Superior Room, Multiple Beds, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room, Multiple Beds, Refrigerator & Microwave

  • 520 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Coffee and/or coffee maker

Standard Room, 1 King Bed, Accessible

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Solares

Hotel in Westside Santa Cruz
Along with an outdoor pool, this smoke-free hotel has self parking and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, a convenience store, and a picnic area are onsite.
Hotel Solares offers 79 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Hotel Solares features an outdoor pool, a terrace, and multilingual staff. Wireless Internet access is complimentary. This Santa Cruz hotel also offers gift shops/newsstands, a picnic area, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Solares is a smoke-free property.

Languages

Arabic, English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night; includes in/out privileges)
  • Limited onsite parking (max 1 space per unit)

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Built in 1989
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 35
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 200 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 10 per night (in/out privileges)
  • Pet deposit: USD 200 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher

Property is also known as

Hotel Solares Santa Cruz
Solares Santa Cruz
Hotel Solares Hotel
Hotel Solares Santa Cruz
Hotel Solares Hotel Santa Cruz

Hotel Solares Reviews

Reviews

6.4
Rating 10 - Excellent. 232 out of 1002 reviews
Rating 8 - Good. 237 out of 1002 reviews
Rating 6 - Okay. 204 out of 1002 reviews
Rating 4 - Poor. 149 out of 1002 reviews
Rating 2 - Terrible. 180 out of 1002 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked being able to walk to beach during the day. Would have like some fruit available for breakfast.
Stayed 1 night in Oct 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service
HORRIBLE HORRIBLE HORRIBLE very unprofessional front desk attendants. My shower did not work, remote did not work and the refrigerator did not work. Lost about $72 worth of left overs. My biggest issue was my shower not working!!! my husband went to the front desk to notify them of the issue they said they would send someone over which they did, but we were told they were going to call their supervisor. We waited about 30 minutes, no one came, I ended up going to the front desk and that’s when they said they can take us to another room ONLY to shower. What an inconvenience that was, not to mention EMBARRASSING!!! My husband and I walking in our PJs with our clothes in our hands through a lobby filled with people. I contacted Expedia and they told me they would not be able to refund my stay cause the hotel told them they gave us a new room!! The room was ONLY to shower!!! Nothing else!! Expedia gave me $25 I. Key points. Totally not worth that! I reserved and paid full price for a room in which the shower should be working!!! If that’s the case give me half of my refund. Disappointed in Expedia and the hotel! Shame on you all!! Front desk people didn’t even apologize for the inconvenience. This makes me want to book through another third party and no longer use Expedia. So over all my stay and experience was HORRIBLE!!!!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the boardwalk
Stayed 1 night in Nov 2024

10/10 Excellent

Arica

Stayed 2 nights in Jun 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of all the service in general was terrible. The guys at the front desk were very rude and ignorant. I was supposed to stay there for 2 nights with some people but only ended up staying for 1 night because we found bed bugs in our bed. So as soon as we noticed that we were out of there. No way we were going to stay there. The beds were so hard and uncomfortable and the blinds were broken so the light from the street was shining in our room the entire night. The handle to the shower was very hard to turn on so we had a hard time in the shower. The overall experience was just horrible and I will never stay at this property again.
This is the bed bug that we had found in our room and one of the beds had about 5 or 6 of them crawling around on the bed and pillows. Disgusting
Stayed 2 nights in Oct 2024

2/10 Terrible

JODIE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, bugs painted into the walls, paper thin walls you can hear everything going on around you. We didn’t sleep at all.
Stayed 2 nights in Oct 2024

2/10 Terrible

Billy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden fees galore. Staff have terrible attitude and our borderline hostile. Will never stay here again and wouldn’t recommend it to someone I dislike. There is onsite parking that you must pay for. Claim to be pet friendly but have multiple hidden fees for pets. Only one entrance. Says breakfast included but only serve bagels. The property is in a rundown neighborhood. Horrible. Can I give them zero stars?
Stayed 1 night in Oct 2024

6/10 Okay

Phillip

Traveled with family
Liked: Cleanliness
It was okay for the price. Surrounding neighborhood area is a little rough. We had a basic room. One bad thing was it's two floors and the layout was like an apartment complex. People upstairs were heavy footed and we had to deal with the walking around and thumping from the ceiling.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Coffee/ tea machine not working in lobby. Decent location. Overall okay
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in Santa Cruz in last few months We enjoyed our stay! Good breakfast (wish there was juice) coffee machine was on point check in was fast and easy, room was spacious and clean and bed was very comfortable! Tv was basic but decent. Definitely will be coming back!
Stayed 1 night in Oct 2024

2/10 Terrible

matthew

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was filthy. Walking barefoot left you with black feet and there was clear water damage and mold on the walls. Overpriced and unkempt. Theres much more wrong but thats the extent of it Expensive Filthy In need of repair
Stayed 2 nights in Oct 2024

6/10 Okay

Sonya

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
My overall experience was good. The room and bathroom were clean. Another thing I enjoyed was the hot tub and swimming pool. Though the breakfast was not what I had expected. They served beagles, yogurt, granola bars, coffee, and juice. I have stay in other hotels and they offered eggs, sausage, cereal, fruits, etc. Other than that everything was good.
Stayed 1 night in Sep 2024

8/10 Good

Gracie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family enjoyed our time, and if where in the area again, will stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Kimberly

Friendly staff
Stayed 2 nights in Sep 2024

2/10 Terrible

b

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Grossly misrepresented in photos and description. All I could do was laugh, since it's not like we could stay elsewhere last minute. it is very close to everything though
Stayed 1 night in Sep 2024

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Dave

Traveled with family
Nothing extra. Was an ok value
Stayed 1 night in Sep 2024

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Was good stay was good
Stayed 1 night in Sep 2024

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jul 2024

2/10 Terrible

Claudia

Stayed 2 nights in May 2024

10/10 Excellent

Laura

Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got charged for a deposit but still had to pay full price at check in. Do I get that dwposit credited to my credit card?
Stayed 1 night in Aug 2024

4/10 Poor

Naomi An

Disliked: Staff & service, property conditions & facilities
Bait and switch with the offer of parking but then charge for it. Also, the hotel staff only clean some of the rooms (and not ours). The breakfast wasn't good. But they still charge a lot of money per night.
Stayed 2 nights in Aug 2024

6/10 Okay

Ulrike

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024