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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Outdoor pool
Lobby
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Lobby
Breakfast area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Laundry
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

Map
9733 Highway 9, Ben Lomond, CA, 95005
  • Henry Cowell Redwoods State Park
    8 min drive
  • Tyrolean Inn Restaurant
    2 min walk
  • Cavallaro Transit Center
    12 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    50 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Historic Brookdale Lodge, Santa Cruz Mountains

Pet friendly
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (763)
The price is $148
per night
includes taxes & fees
Jan 2 - Jan 3
The Historic Brookdale Lodge, Santa Cruz Mountains

About this property

Quality Inn & Suites, Santa Cruz Mountains

Ben Lomond hotel with outdoor pool
An outdoor pool, coffee/tea in a common area, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in, and express check-out are onsite. Housekeeping is available on request.
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations are furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn & Suites, Santa Cruz Mountains features an outdoor pool, barbecue grills, and multilingual staff. Wired and wireless Internet access is complimentary. This Ben Lomond hotel also offers tour/ticket assistance, a garden, and a picnic area. Concierge services and wedding services can be provided. Complimentary self parking is available on site, along with a car charging station.

Quality Inn & Suites, Santa Cruz Mountains is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 298 out of 801 reviews" "
Rating 8 - Good. 299 out of 801 reviews" "
Rating 6 - Okay. 128 out of 801 reviews" "
Rating 4 - Poor. 43 out of 801 reviews" "
Rating 2 - Terrible. 33 out of 801 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lorene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is dated and needs a little sprucing up. The room was fine but security lock on the door was broken, there was mold on the window sill, the cabinet below the little fridge was disintegrating from being wet and was disgusting looking. We had to plug in the cable box in order to watch the TV. The price was cheap enough so we didn't expect anything fantastic and it suited our purpose.
Stayed 2 nights in Sep 2024

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and the staff was very friendly. The furnishings are outdated but it served our purpose for a place to stay near Felton.
Stayed 1 night in Aug 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough. It was close to Roaring camp for a music festival.
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place
Stayed 5 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not much for the price
The bed seemed more like a queen (not king), air conditioning fan loud, walls thin & could hear neighbors talking, shower basic w/old tile, carpeting old, breakfast sparse w/white bread toast (no bagels or nice bread, no danishes)… I’ve stayed at nicer Quality Inns.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled against the giant redwood trees, and a castle in view, this hotel ambiance was totally enchanting. One of the most quiet places we've stayed with a very nice room, closet to hang clothes, iron, ironing board, micro, refrigerator. What more could we ask for? The staff are genuinely kind and go out of their way to help you. Very convenient to Hwy 1 and other towns. We liked being not downtown with heavier traffic, but close enough (approx. 25 minutes) to the Santa Cruz Wharf and boardwalk. We will be back to stay!! Love this place
Stayed 4 nights in Aug 2024

6/10 Okay

Allison

Stayed 2 nights in Aug 2024

8/10 Good

Grayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kristin

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Good price for what you get. Kids loved clean and well kept pool. Bed was nice, clean and comfy… details of room not great like black mold in windowsill. Loved outdoor seati by options to enjoy the mountain air. Nice to have free breakfast but would’ve paid more to have better options, very very basic. Front desk nice staff!
Stayed 2 nights in Aug 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the lady at office was very pleasant. She said that we would have to be on the 2nd floor because all rooms were booked on first floor. I explained how it’s hard for me to go upstairs and I did request first floor when I booked. She was so understanding and was able to move us to first floor. She went out of her way to be so helpful. It was only myself and my granddaughter. I felt very safe here and had a wonderful relaxing 3 days in the redwoods. Thank you, we definitely will vacation here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

debora, Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very quiet setting down a winding road
Stayed 1 night in Jul 2024

10/10 Excellent

Rick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hosts. A cold pool and it was a bit dirty too. Lovely location in the heart of redwoods. Nice little breakfast too.
Stayed 1 night in Jul 2024

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice cozy place to stay, may miss it due to maps at hotels.com places it across the street. breakfast was a bit lack luster. lack of items, towards the last hour of service. Not sure of early morning quantities, but was not impressed.
Stayed 2 nights in Jul 2024

8/10 Good

ERIC, mount vernon

Liked: Staff & service, property conditions & facilities
Those are a little on the smaller side but really clean and the staff are great.
Stayed 1 night in Jul 2024

8/10 Good

Ernest V

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Been there 3x enjoy the place. Cleaning crew is lacking, needs new drapes, drains in both shower and sink were slow, backing up, I personally with spouse hand wiped the door knobs and sink surface,ick. Advised the management of the lacking areas. It was quiet, cool, the area safe. So Quaulity Inn, spend some money you cheap skates, or we will book elsewhere.
Stayed 1 night in Jul 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, some things were a little worn out, but fantastic for your money. Very happy with everything. Highly recommend them.
Stayed 2 nights in Jul 2024

6/10 Okay

Maria, riverbank

Liked: Staff & service
Stayed 1 night in Jun 2024

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The blinds in room were paper thin and the excessive light without blinds or curtains was unbearable for sleeping.
Stayed 1 night in Jun 2024

6/10 Okay

Marianne

Liked: Staff & service
Beautiful area. Hotel was not fully equipped and maintained well. Staff was very friendly.
Stayed 2 nights in Jun 2024

6/10 Okay

Marianne

Property is surrounded by beautiful redwoods. It’s on a main road and the staff is very polite and accommodating however, they lacked supplies, the breakfast lacked healthy choices.
Stayed 1 night in Jun 2024

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service, room comfort
Carpet was cleaned just before we arrived. This resulted in the room smelling of wet carpet and chemicals. Not very pleasant. Staff was very friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Lupe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a bit rustic but what I expected having lived in the area. It was clean, comfortable bed and beautiful redwoods. Couldn't ask for more.
Stayed 1 night in Jun 2024

2/10 Terrible

Sandra

Traveled with partner
Disliked: Property conditions & facilities
Bathroom was very dirty. Toilet wasn’t wiped down, a puddle of water next to the toilet with hair on the floor behind the toilet and in the shower, shower curtain was filthy and the walls need to be wiped down
Stayed 1 night in Jun 2024