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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

A hotel room with a bed, a sofa, a desk, and a chair.
A hotel room with a large bed, a desk, a chair, a small table, a mirror, and a window.
A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
A reception area with a wooden desk, a computer, framed pictures on the wall, and a door with a sign.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is $112
includes taxes & fees
Jul 16 - Jul 17

Explore the area

View in a map
9733 Highway 9, Ben Lomond, CA, 95005
  • Place, Felton Covered Bridge Park
    ‪7 min drive‬
  • Place, Henry Cowell Redwoods State Park
    ‪8 min drive‬
  • Place, Roaring Camp Railroads
    ‪11 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪60 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, each with a green bedspread and white linens. There is a wooden nightstand with a lamp between the beds. A wooden desk with a chair and a magazine is visible in the foreground.

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About this property

Quality Inn & Suites, Santa Cruz Mountains

Ben Lomond hotel with outdoor pool
An outdoor pool, coffee/tea in a common area, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in, and express check-out are onsite. Housekeeping is available on request.
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations are furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn & Suites, Santa Cruz Mountains features an outdoor pool, barbecue grills, and multilingual staff. Wired and wireless Internet access is complimentary. This Ben Lomond hotel also offers tour/ticket assistance, a garden, and a picnic area. Concierge services and wedding services can be provided. Complimentary self parking is available on site, along with a car charging station.

Quality Inn & Suites, Santa Cruz Mountains is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 344 out of 914 reviews
Rating 8 - Good. 325 out of 914 reviews
Rating 6 - Okay. 147 out of 914 reviews
Rating 4 - Poor. 58 out of 914 reviews
Rating 2 - Terrible. 40 out of 914 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ross D

Liked: Cleanliness, amenities
Decent place, a little run down. Close to a fun bar and good food.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Leslie

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Zoom

Liked: Cleanliness, property conditions & facilities
meh good :)
Stayed 1 night in Feb 2026
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Peter

good
Stayed 1 night in Jan 2026
Verified

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a nice little town
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Nice and quiet place close to a couple of bars and stores.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a small town.

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very comfortable!
Stayed 1 night in Jan 2024
Verified

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was VERY friendly and the pool/garden were absolutely BEAUTIFUL!!!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

nora

Liked: Cleanliness, amenities
Clean and good location that I want
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax and enjoy

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Good quiet hotel.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

John

Liked: Amenities
Perfect for us this trip. Clean and peaceful plus helpful friendly staff.
Stayed 1 night in Aug 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty location walkable to restaurants; lovely grounds, quiet despite being near the road.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Shawna

Liked: Cleanliness, staff & service
Perfect little stop for the night for a wedding we were attending near by!
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Damian

Liked: Staff & service
Disliked: Cleanliness
A nice quiet inn, but the rooms could use repair and refurbishment
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, relaxing, friendly staff
Verified

8/10 Good

Deborah L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very quiet and relaxing stay in the mountains.Accomodations were well maintained.enjoyed my stay and would stay there again
Stayed 1 night in Aug 2023