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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board
Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is $122
includes taxes & fees
May 25 - May 26

Explore the area

View in a map
9733 Highway 9, Ben Lomond, CA, 95005
  • Place, Luminescence Healing Haven
    ‪7 min drive‬
  • Place, Felton Covered Bridge Park
    ‪7 min drive‬
  • Place, Henry Cowell Redwoods State Park
    ‪8 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪60 min drive‬

Room options

View all photos for 2 Queen Beds, Nonsmoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 QUEEN BEDS NONSMOKING

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

2 QUEEN BEDS NONSMOKING

  • Sleeps 4
  • Free WiFi

View all photos for King Room - Non-Smoking

Premium bedding, pillowtop beds, blackout drapes, iron/ironing board

King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

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About this property

Quality Inn & Suites, Santa Cruz Mountains

Ben Lomond hotel with outdoor pool
An outdoor pool, coffee/tea in a common area, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in, and express check-out are onsite. Housekeeping is available on request.
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations are furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn & Suites, Santa Cruz Mountains features an outdoor pool, barbecue grills, and multilingual staff. Wired and wireless Internet access is complimentary. This Ben Lomond hotel also offers tour/ticket assistance, a garden, and a picnic area. Concierge services and wedding services can be provided. Complimentary self parking is available on site, along with a car charging station.

Quality Inn & Suites, Santa Cruz Mountains is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Express check-in available

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Quality Inn Santa Cruz Mountains

Quality Inn Santa Cruz Mountains Ben Lomond

Quality Santa Cruz Mountains

Quality Santa Cruz Mountains Ben Lomond

Quality Inn Suites Santa Cruz Mountains

Quality Inn & Suites, Santa Cruz Mountains Hotel

Quality Inn & Suites, Santa Cruz Mountains Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 337 out of 897 reviews
Rating 8 - Good. 321 out of 897 reviews
Rating 6 - Okay. 143 out of 897 reviews
Rating 4 - Poor. 57 out of 897 reviews
Rating 2 - Terrible. 39 out of 897 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Zoom

Liked: Cleanliness, property conditions & facilities
meh good :)
Stayed 1 night in Feb 2026

8/10 Good

Ross D

Traveled with partner
Liked: Cleanliness, amenities
Decent place, a little run down. Close to a fun bar and good food.
Stayed 1 night in Feb 2026

10/10 Excellent

Katelyn

Stayed 1 night in Feb 2026

2/10 Terrible

Torin

Disliked: Staff & service
This hotel was closed due to the power being out caused by storm. No fault of theirs of course. However, they did not issue a refund. Several attempts have been made to contact them with no response. Criminal
Stayed 1 night in Dec 2025

10/10 Excellent

Brandon

Stayed 1 night in Dec 2025

2/10 Terrible

Thelma

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of mold. We found hair that wasn’t ours on the bed. We had to wait to shower in the morning because there were workers fixing the pipes and the water was shut off. Environment was off, sketchy people around. Staff was friendly.
Stayed 2 nights in Dec 2025

6/10 Okay

Ryan

Stayed 2 nights in Nov 2025

6/10 Okay

Agnes

Stayed 2 nights in Nov 2025

10/10 Excellent

Jonah

Stayed 2 nights in Nov 2025

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025

4/10 Poor

Alexander

Stayed 1 night in Nov 2025

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025

6/10 Okay

Matthew

Liked: Cleanliness
I have stayed at this hotel many times. It's the most affordable in the Santa Cruz Mountains. But it is a rustic mountain hotel. The shower curtain wants to hang outside the tub and will not stay against the wall of the shower. You constantly are pulling it back. The toilets need work as the seats are loose and it makes a lot of noise filling tank. The furniture was in need of repair of replacement , not duct tape. Overall the room was clean and staff is pleasant..
Stayed 6 nights in Oct 2025

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025

10/10 Excellent

Chantel

Stayed 1 night in Oct 2025

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are in desperate need of updating. Very run down bathrooms. Would not stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohini

Stayed 1 night in Oct 2025

10/10 Excellent

Leslie

Business traveler
Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025

8/10 Good

Irene

Stayed 1 night in Oct 2025

4/10 Poor

Rachel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No coffee or breakfast as promised.

They promised us coffee and breakfast at 8 am and we waited until nearly 8:15 and still nobody was there, the office was locked.
Stayed 1 night in Oct 2025

6/10 Okay

Lyric

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the cleanest.
Stayed 1 night in Sep 2025

4/10 Poor

Mercy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
They told me that the room they were giving me had recently been renovated. I guess there are different definitions to the words recent and renovate than I imagined. Obvious water leaks under pain, dirty walls and ceilings, no stopper in the bathtub, sheets, in lieu of a duvet around the comforter, breakfast room that was only open sometimes during the scheduled open hours, a sink faucet that did not have hot or cold settings as normally found. On the upside, the employee that I typically dealt with was very kind. Parking was easy. The redwoods suttounding it were heavenly. There were tables around the pool to sit and eat at, but i'm pretty sure the pool will not open as it was dirty.
Stayed 3 nights in Sep 2025

4/10 Poor

Kelli

Traveled with group
Disliked: Cleanliness, amenities
We stayed overnight for a concert in Felton and knew pickings were slim in terms of nearby hotels…We agreed that the beds were comfy but what was REALLY disappointing was the lack of cleanliness and attention to detail by the housekeeping services! We planned on showering this AM, but after seeing the condition of the shower (dirt, leaves, and tiny dark hairs from a previous “male guest”) my friend and I declined! We took pictures and showed the front desk at check out to view… They apologized but couldn’t do anything in terms of giving us a discount since I booked through Expedia (a 3rd party app). He said to report the conditions, they will talk to their cleaning staff, and he’d be willing to talk to whoever needed in your management office to get us a discount on our previous charged stay. We will see what ends up happening.
Stayed 1 night in Sep 2025

8/10 Good

Richard C

Stayed 1 night in Jul 2025