See all properties

SureStay Hotel by Best Western Santa Cruz

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Lobby
Lobby
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor | Bathroom | Free toiletries, hair dryer, towels

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
516 Water St, Santa Cruz, CA, 95060
  • Ocean Street
    ‪2 min walk‬
  • Santa Cruz Wharf
    ‪3 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪4 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

Comfort Inn Santa Cruz

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.3 out of 5, Excellent, (1019)
The price is $104
per night
includes taxes & fees
May 7 - May 8
Comfort Inn Santa Cruz

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel in Westside Santa Cruz
An outdoor pool, a seasonal outdoor pool, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area, and a vending machine are onsite. Change of towels is available on request.
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Hotel by Best Western Santa Cruz features an outdoor pool, a vending machine, and express check-out. Wireless Internet access is complimentary. This Santa Cruz hotel also offers a television in a common area and pool umbrellas. Complimentary uncovered self parking is available on site.

SureStay Hotel by Best Western Santa Cruz is a smoke-free property.

Self-serve breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:30 AM for a fee

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
The seasonal pool will be open from March to October
Pool access available from 9 AM to 10 PM

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 196 out of 1002 reviews
Rating 8 - Good. 246 out of 1002 reviews
Rating 6 - Okay. 231 out of 1002 reviews
Rating 4 - Poor. 174 out of 1002 reviews
Rating 2 - Terrible. 155 out of 1002 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ciera

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Spent Easter weekend with my kids in Santa Cruz to check out the boardwalk. Checked in on Friday night, checking in was simple. Got to the room, the sheets and pillow covers were stained or wasn't changed. There was a hair ball on the desk! DISGUSTING!! like someone cleaned out their brush and left it there, shows they didn’t clean the room! obviously. we asked for extra towels and the front desk, or owner was complaining that we wanted extra towels. (just one man there all day and night, i assume he is the owner) pictures online looked nicer than in person, i’m not surprised! also parking sucks! but the location is
Stayed 2 nights in Apr 2025

4/10 Poor

David Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
Stayed 2 nights in Apr 2025

6/10 Okay

Vivek

Traveled with family
Very rude customer service. I arrived late and there was no to attend. I should have called and mentioned about being late but that doesn’t mean a person can talk to me like a trash. The person said you are ridiculous. Really didn’t expect this kind of service. He is in this business and signed up for these kind of situations where a guest can be late. I can not predict my exact time of arrival. I was with family and once no at the reception made my worried. Person picked the call after 4 -5 times of trying. He said I called many times but I did receive the miss call only once and no voicemail was left to know someone expecting a call.
Stayed 1 night in Apr 2025

4/10 Poor

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not a Sure Stay

This hotel is very basic. I was upset that the front desk would not provide an extra blanket on a cold night. He said, "turn up the heater." That's not hospitality. The bedside lights did not work. The room was clean and the shower, though small, was nice and hot. The free breakfast features mini-muffins (size of big dots) and a tiny waffle maker. The coffee was very watery and weak. Please don't cut corners on this small amenity.
Stayed 2 nights in Mar 2025

4/10 Poor

Melissa, Fresno

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an odor. The towels need replacing they were old, dingy and on top of that there were only two towels provided in the room. There was a stain on the bedsheets and the bedding could use some updating with only one sheet and a paper thin duvet.
Stayed 1 night in Mar 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Shiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jose

Stayed 14 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
Noise issue that was handled swiftly by management
Stayed 1 night in Jan 2025

10/10 Excellent

Monique

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blow dryer didn't work, but staff was kind enough to make things work.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!!
Stayed 7 nights in Dec 2024

8/10 Good

Patrick

Liked: Staff & service

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Stayed 1 night in Dec 2024

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

STEFANIA

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hotel with potential

Shailesh (sorry not sure about spelling) , gentleman at front desk and at breakfast too was great- friendly, helpful and welcoming . The room was fine except for some irregularities eg. The curtains were not all hanging properly , parts were off the rods which made the room look sloppy and unattended to, the white (soap scum) residue on handrail in shower, gaping hole in sink where stopper would be … - basically details that could pull the room together to complement the great service provided by Shailesh
Stayed 1 night in Oct 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm, Comfortable Stay for UC Santa Cruz Drop-off

I recently stayed here while dropping my daughter off at UC Santa Cruz, and I couldn't have been more pleased with the experience. The staff were incredibly friendly and accommodating, allowing me to check in a bit early, which made my busy schedule a lot easier. The room itself was just as advertised—clean, comfortable, and quiet, providing a relaxing space to unwind after a long day. The attention to detail and welcoming atmosphere made my stay feel pleasant and stress-free. Overall, it was the perfect base for a memorable trip to Santa Cruz, and I'd happily stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcome service.
Stayed 1 night in Oct 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jer

Stayed 1 night in Aug 2024

10/10 Excellent

Juan L

Traveled with family
Stayed 1 night in Sep 2024

4/10 Poor

Salvador

Disliked: Cleanliness, staff & service, property conditions & facilities
Neighbor was awake all night making a noise place. It was dirty. I tried to get my received in the morning. It was nobody to give me the receipt.
Stayed 2 nights in Aug 2024

4/10 Poor

Tommy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Check room before and take pictures

Door locks were broken. Light hanging off the night stand. Night stand was ripped off the wall. Bathroom vent cover hanging down
Stayed 1 night in Aug 2024