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Gran Karmel Hotel

3.0 star property

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2 outdoor pools
Restaurant
Reception
Standard Double Room, Garden View | Minibar, laptop workspace, bed sheets
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Parking included
$137
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
Km. 181.5 Canton Asintal, Santa Cruz Mulua, Retalhuleu, 11003
  • Xetulul Theme Park
    ‪13 min walk‬
  • Xocomil Waterpark
    ‪13 min walk‬
  • Dino Park
    ‪3 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪51 min drive‬

Room options

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Minibar, laptop workspace, bed sheets

Standard Double Room, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

Gran Karmel Hotel

3-star Santa Cruz Mulua hotel with 2 outdoor pools
Along with 2 outdoor pools, this hotel has a restaurant and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Change of towels is available on request.
Gran Karmel Hotel offers 38 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. 43-inch LED televisions come with cable channels. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Gran Karmel Hotel features 2 outdoor swimming pools. Complimentary uncovered self parking is available on site.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Gran Karmel Hotel has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 12 per person
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 114 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 8 to 12 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Gran Karmel Hotel Hotel
Gran Karmel Hotel Santa Cruz Mulua
Gran Karmel Hotel Hotel Santa Cruz Mulua

Gran Karmel Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 22 reviews
Rating 8 - Good. 2 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 1 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Stayed 1 night in May 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The property was clean and safe. Very close to all the attractions in Irthra. Would come back again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Oliver

Stayed 1 night in Mar 2025

10/10 Excellent

Rolando, Quetzaltenango

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me double after I call Expedia and also very bad bad service about person
Stayed 1 night in Sep 2024

10/10 Excellent

Leynner, Guatemala

Stayed 1 night in May 2025

10/10 Excellent

Byron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen
Stayed 1 night in Apr 2025

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Oct 2024

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Nov 2024