Staff at the hotel was gracious, hardworking, responsive, friendly. Very nice room. But for a hotel of its size, it was greatly understaffed. On 3 evenings I called the front desk - never connected. My option was to walk or drive from the farthest wing to the front office, which had no one at the desk. First night, I returned in the evening after a long flight, long day at hospital, to find my air-conditioning inoperable. Temps were in the 90s. No one answered phone. Desk person had a line of 3 people before me, but no help. On night 2, I asked front desk for a bottle of water, offered to buy. "We have none" I lie, as the night before I was given 2 from the office, in apology for the air-conditioning mishap. Dirty building, trash by and in the elevator, in the hallways. Dirty linens remained along my walkway for 3 days. Cracked surfaces, dirty floors, Gaps between walls, etc. Painting was being done, with bare wood, primer and 'raw' areas. But did I get that information in advance? No. Disappointing. Breakfast offered gluten, carbos, things from machines - no fresh fruit, for example. I'm returning to Santa Fe and will stay up street to Courtyard, with plenty of staff, immaculate building conditions, and better food options. I'm warning my friends from San Diego to skip La Quinta. Having had a very bad experience in a Phoenix La Quinta (multiple spider bites on my face and body) with no response from Wyndham, I'm done with La Quinta and Wyndham and will pass that along.
