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Santa Fiora Vacation Packages

Great little hotel in heart of city

Magical location, pools, staff, property.

More quiet residential area of Firenze in walking distance of center but away from the crowds. No elevator and two flight of stairs.

Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.

The staff was great from when we checked in to the time we left. The rooftop bar was amazing every evening to overlook Venice and the location couldn’t be better for those who like an inter-city hike and time at the museums. We travelled with our children and they loved it as well. Only two small issues were some ants in the room, and the shower drain seemed to be quite plugged. I am sure those are easily fixed and would not stop me from coming again. Worth every Euro, must be one of the best places in downtown Florence.

This hotel is in a great central location, freshly renovated, great beds and double glazing for quiet. The breakfast was great and staff helpful