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Best Western Plus Santa Marta Hotel

3.5 star property

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Photo gallery for Best Western Plus Santa Marta Hotel

Poolside bar
Terrace/patio
Lobby
Free daily buffet breakfast
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping
$72
Dec 12 - Dec 13

Explore the area

View in a map
Calle 24 No 3-65, Santa Marta, 470004
  • Place, Parque de los Novios
    ‪5 min walk‬
  • Place, Marina Santa Marta
    ‪6 min walk‬
  • Place, Santa Marta Beach
    ‪6 min walk‬
  • Airport, Santa Marta (SMR-Simon Bolivar)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking (Living Room)

Suite, 1 King Bed, Non Smoking (Living Room) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking (Living Room)

9.4 out of 10
Exceptional
(9 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Handicap Room, Microwave and Refrigerator, High Speed Internet Access, Coffee Maker, Hairdryer

  • Sleeps 2

2 Single Beds, Non-Smoking, Wi-Fi, Air-Conditioned, Safe, Coffee and Tea Maker, Mini Bar

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Living Room, Coffee Maker, Mini Bar, Free Parking, Safe

  • Sleeps 2

2 Single Beds, Non-Smoking, Connected Beds

  • Sleeps 3

1 King Bed, Non-Smoking, Connected Beds

  • Sleeps 3

1 King Bed, Non-Smoking, Wi-Fi, Air-Conditioned, Safe, Coffee and Tea Maker, Mini Bar

  • Sleeps 3

1 King Bed, Non-Smoking, Wi-Fi, Air-Conditioned, Safe, Coffee And Tea Maker, Mini Bar

  • Sleeps 3

Similar properties

Terrace/patio
Hilton Garden Inn Santa Marta
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 823 reviews
Hilton Garden Inn Santa Marta

About this property

Best Western Plus Santa Marta Hotel

3.5-star hotel in Los Cocos
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Best Western Plus Santa Marta Hotel offers 126 accommodations with minibars and espresso makers. 42-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Santa Marta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Plus Santa Marta Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site at this 3.5-star property. Event facilities measuring 409 square feet (38 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Plus Santa Marta Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Blue Ribbon - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Ribbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 409 square feet of conference space

Outdoors

  • In a regional park
  • On the boardwalk/promenade
  • Pool loungers
  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in room

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 60000.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Parking height restrictions apply

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Reviews

Best Western Plus Santa Marta Hotel Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 408 out of 654 reviews
Rating 8 - Good. 167 out of 654 reviews
Rating 6 - Okay. 45 out of 654 reviews
Rating 4 - Poor. 14 out of 654 reviews
Rating 2 - Terrible. 20 out of 654 reviews

Reviews

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location/Excellent Service

Excellent choice. Worth every penny. Staff was amazing: professional, helpful, and always with a smile. Breakfast buffet was delicious with many choices. Room was clean. Bed just as comfortable as home. Rooftop bar and pool were both lovely. Easy walk to marina and Parque de los Novios. Wii definitely choose to stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Aug 2025

8/10 Good

Alexander

Stayed 2 nights in Jul 2025

8/10 Good

Audie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is dirty and not safe
Stayed 7 nights in Aug 2025

10/10 Excellent

Ozlem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo - A Perfect 10

Excellent from check in to check out. The room was very neat and clean. Bed comfort was outstanding. Bathroom very clean with soap/shampoo. Continental breakfast is abundant and the dining area is well maintained. Housekeeping, pleasantly helpful!! The rooftop pool/bar was nice to start or end the day. It’s very well maintained throughout the day. Across the street from centro histórico Marsol bus stop which is an easy 5 min walk to Parque de los Novios. Bus to Rodadero at the corner. Overall, this Best Western Plus was so much above the level of service of other hotels at the same price point.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Buen servicio. Mal colchón

Solo por mejorar el colchón. Muy blando e irregular. No me gustó el material del piso de la piscina Excelente servicio de todo el personal ybnos fue bien con la comida
Stayed 1 night in Aug 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2025

10/10 Excellent

Ariel A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Johanna

Stayed 3 nights in Jul 2025

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One small room without a bathroom

One small room with a shared bathroom and no parking. Too expensive for what it is offered
Stayed 2 nights in Jun 2025

6/10 Okay

JAMES, NEDERLAND

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We were charged 800mil cop, $200usd for laundering services on about 15 kg of clothes washed and dried. What a rip off. The clothes were supposed to be ironed but they were not, 200 dollars to wash and dry a bag of clothes is outrageous. We have had better experience at near by hotels and will not be staying here again.
Stayed 3 nights in Jul 2025

8/10 Good

Luis F

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in Jun 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as expected

Breakfast is terrible. Not warm enough and the quality was very low. Not much variety
Stayed 2 nights in Jun 2025

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

George, Henderson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water scalds and then goes cold. No Netflix. No helpful staff. TERRIBLE breakfast quality.
Stayed 4 nights in Jun 2025

10/10 Excellent

javier

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location! Not in the busy areas but walking distance to the entertainment district. Clean safe and priced well!
Stayed 2 nights in Jun 2025

4/10 Poor

Humberto

Traveled with family
Disliked: Staff & service
La atención en recepción es fatal, además no cumplen con la hora prevista 3:00 PM ! Les realize una sugerencia de una cama cuna pero nunca me ayudaron con eso.
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Stayed 3 nights in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was great. Front desk staff were great, spoke good English and were very helpful. Good safe location walking distance from the beach and restaurants.
Stayed 1 night in May 2025

6/10 Okay

hernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tenía una reunión con abogado y me tocó hacerla en lobby del hotel . No tienen un sitio o sala para hacerla y conectarme al computador y en mi habitación no dejaron subir al abogado
Stayed 2 nights in Jun 2025

6/10 Okay

Dennis

Liked: Property conditions & facilities
Disliked: Cleanliness
Pretty basic room Average breakfast nothing stands out just the bare basics
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniel Edward

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, good food, immaculately, clean, and well located
Stayed 1 night in Jun 2025