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Hilton Santa Marta

4.5 star property

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Photo gallery for Hilton Santa Marta

2 outdoor pools, sun loungers, lifeguards on site
2 outdoor pools, sun loungers, lifeguards on site
2 outdoor pools, sun loungers, lifeguards on site
Suite, 1 King Bed, Terrace, Ocean View | View from room
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Carrera 2 No 114-78, Sector Pozos Colorados, Santa Marta
  • Bello Horizonte Beach
    ‪4 min walk‬
  • Zazue
    ‪11 min walk‬
  • Rodadero Beach
    ‪17 min drive‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, blackout drapes, soundproofing

Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, Ocean View

  • 915 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

In-room safe, desk, blackout drapes, soundproofing

Premium Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, desk, blackout drapes, soundproofing

Room, 2 Double Beds, Ocean View

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Ocean View

  • 420 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

In-room safe, desk, blackout drapes, soundproofing

Premium Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, Terrace, Ocean View

  • 1518 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility, Roll-in Shower)

Room, 1 King Bed (Mobility, Roll-in Shower) | Living area | 55-inch Smart TV with satellite channels, TV

Room, 1 King Bed (Mobility, Roll-in Shower)

  • 581 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Ocean View

In-room safe, desk, blackout drapes, soundproofing

Junior Room, 1 King Bed, Ocean View

  • 915 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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  • Pool
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The price is $144
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About this property

Hilton Santa Marta

4.5-star Santa Marta resort walkable to Bello Horizonte Beach
Catch some rays at the beach or spend the day relaxing at Hilton Santa Marta's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hilton Santa Marta offers 261 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. 55-inch Smart televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, eforea spa. Services include facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Enjoy the free beach club on site and umbrellas for a relaxing day at the beach. At Hilton Santa Marta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This luxury resort also offers a 24-hour fitness center, a hot tub, and a sauna. Parking is available onsite for a surcharge.

Hilton Santa Marta has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hilton Santa Marta has 4 restaurants on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (COP 23,800 per day)
  • Valet parking on site (COP 23,800 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 75,500 for adults and COP 75,500 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Free beach club
  • Full-service spa
  • Hot tub
  • Sauna

Family friendly

  • 2 outdoor pools
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 75500 for adults and COP 75500 for children
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 30000 (one-way), (up to 18 years old)
  • Self parking fee: COP 23800 per day
  • Valet parking fee: COP 23800 per day
  • Pet fee: COP 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Santa Marta Resort
Hilton Santa Marta Santa Marta
Hilton Santa Marta Resort Santa Marta

Hilton Santa Marta Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 195 out of 337 reviews
Rating 8 - Good. 62 out of 337 reviews
Rating 6 - Okay. 39 out of 337 reviews
Rating 4 - Poor. 14 out of 337 reviews
Rating 2 - Terrible. 27 out of 337 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Louisman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Angela

Stayed 1 night in Jan 2025

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Spa, food options, roof top bar with DJ had a great time.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael Lee

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Alejandro Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean facilities. The noise from the upstairs bar was a bit much, specially if you are located in the upper floors.
Stayed 3 nights in Jan 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay with a great breakfast buffet
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Joseph

Very nice Hotel, just doesn't have enough elevators so expect to wait a long time for elevators at peak times. Also a bit understaffed. The staff did their best and were very nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. The property is beautiful and well kept
Stayed 1 night in Dec 2024

2/10 Terrible

Nana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities , new and modern hotel . Easy access to beach. Excellent design of the building. Excellent food and restaurant. To improve : internal beach area , better organization. Service: most of the people doing great and very kind. Some people still to improve service quality mainly in towels beach area and people organization. The beach man with very good disposition to help and very proactive. We missed a book in the lobby and never appeared .
Stayed 2 nights in Jan 2025

2/10 Terrible

FERNANDO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

This is a 2.5 star hotel. Not worth the money.

This hotel is a 2.5 star. Period. I'll be fair in the review to give you a good idea why you should not stay here and instead stay at Irotama next door or somewhere else: The good: the food. Whoever is cooking is the redeemable quality of this hotel. Both restaurant and room service food was well cooked and delicious. The spa service was also exceptional. Being at the spa felt like being in a different hotel. The bad: Uff, so many. Painfully slow check-in, no recognition of Hhonor members, rooms not ready, reservation names not appearing in the system, no towels in the pool, no drinks available at the bar, no food available in the pool, damaged security box, no one answers the phone at reception, they ran out of towels, breakfast was incredibly disorganized, had to find a server to ask for eggs, hotel guests can't walk in the path front of the hotel (huh? That makes no sense) and elevators are packed and slow. It seems like small things, but these little details make a stay exceptional or horrible. You will be annoyed at some point during day one of your vacation; I guarantee it. The ugly: service is horrendous. If there were a harsher word, I would use it. The lack of training, procedures, and knowledge is evident. You will ask someone to help you, and they will forget about it two seconds later. Asking for coffee 4 times, eggs 4 times, and towels 4 times will be your experience here. The ridiculous: I've never been in a hotel that ran out of butter.
Stayed 3 nights in Jan 2025

2/10 Terrible

Georges

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Never Go Again

My Experience at this Hilton Property was a huge let down the staff was very poorly trained and staffing levels during the busiest time of year where low putting it lightly. My check in was at 3 pm and l did not see my room until 7:15 pm after a 6 hour flight. Extremely disappointed with not even a cup of coffee offered as a measure of care
Stayed 2 nights in Jan 2025

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Oct 2024

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got some Issues with Room service and long wait times into the hotel restaurant, the people is very nice and the Beach in front of the hotel is really good!
Stayed 7 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 6 nights in Dec 2024

8/10 Good

Angelo

Stayed 2 nights in Dec 2024

4/10 Poor

eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. For $300 a night Hotel this is quite outrageous. The manager is very bad. He doesn't make the staff clean the windows or change the towels whether in the pool or in the room they are worn out, stained and yet put back each time apparently. The Personnel at the restaurant is slow and unmotivated. We sat each time and had to wait for 45 minutes for our order to be completed. You would imagine that for Hilton things would be different.
Stayed 2 nights in Dec 2024

4/10 Poor

Mario

Traveled with family
Disliked: Cleanliness, staff & service, amenities
At the roof top pool "lifeguard" name Sebastian start blowing his whistle and yelling at me to get off the edge of the pool i was sitting,in a very rude and embarrassing way,i asked him why ,he said there is rules on the entrance,i read the rules and it is nothing on it to prohibited it..Hotel Manager should educate its employees how to treat costumers not to intimidating them..
Stayed 3 nights in Dec 2024

10/10 Excellent

Juanitha

Stayed 6 nights in Oct 2024

10/10 Excellent

Moises

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach with direct access from the hotel. Two infinity pools one of them is adults only great for getting away from the noise. Only thing I didn’t like was house keeping never would put new towels, complimentary water bottles were empty and never refilled the whole trip, and ac unit is tricky to use I like my room cold was a bit annoying trying to figure it out.
Stayed 3 nights in Dec 2024

10/10 Excellent

Briyit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

RUTH ELIZABETH

Stayed 1 night in Nov 2024