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Hotel Santa Marta Real

3.0 star property

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Photo gallery for Hotel Santa Marta Real

Interior detail
Kayaking
Minibar, in-room safe, desk, blackout drapes
Standard Double Room | Minibar, in-room safe, desk, blackout drapes
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

Map
Calle 12 No. 2-38, Santa Marta, Magdalena, 470004
  • Tairona Gold Museum
    ‪2 min walk‬
  • Customs House
    ‪2 min walk‬
  • Simón Bolivar Park
    ‪2 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪15 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, desk, blackout drapes

Standard Triple Room

  • 183 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, desk, blackout drapes

Standard Double Room

  • 161 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room Single Use

Minibar, in-room safe, desk, blackout drapes

Standard Double Room Single Use

  • 161 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 King Bed

  • 230 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

Best Western Plus Santa Marta Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (544)
The price is $116
per night
$116 total
includes taxes & fees
Mar 10 - Mar 11
Best Western Plus Santa Marta Hotel

About this property

Hotel Santa Marta Real

3-star Santa Marta hotel, connected to a shopping center in Historic Center
This hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, a coffee shop/cafe, and conference space.
Hotel Santa Marta Real offers 32 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santa Marta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. This Art Deco hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Complimentary self parking is available on site.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM. An additional breakfast (subject to charges) is served daily. A complimentary manager's reception is offered each day.
Hotel Santa Marta Real has a restaurant on site.
Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • On the bay
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2010

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 30000 per vehicle (roundtrip)
  • Airport shuttle fee per child: COP 25000 (roundtrip), (from 5 to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Marta Real
Santa Marta Real
Hotel Santa Marta Real Hotel
Hotel Santa Marta Real Santa Marta
Hotel Santa Marta Real Hotel Santa Marta

Hotel Santa Marta Real Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 32 reviews
Rating 8 - Good. 9 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 2 out of 32 reviews
Rating 2 - Terrible. 5 out of 32 reviews

7.8/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

martin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my son. It was one off the bolt available properties for the night of November 14. I paid for it and received notification of the reservation. When my son showed up they had no rooms! He showed them the reservation and they did not let him stay. It was nightfall and he had no place to go putting him in a very real sense of danger. We had to scramble long distance to find him a spot at the Marriott and pay 275$ so that we could be sure he was safe and would not get attacked during the night. Horrible experience with Expedia.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Emerson , Atlanta. Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach. And restaurants
Nice personal whit big smile and very friendly.close to the beach and tours to Tayrona National Park... the prices ok

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service disappointing
Shocking! Booked it and after a long journey they decided they were full booked with no apology

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice hotel but It so clouse to prostitute zone. Bad. Very bad.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good amenities but bad location
Overall good experience. Check-in process took forever but other than that it's a good place to stay. Street is not very pleasant to walk on and if you are arriving late it feels a little sketchy. Construction next door and very smelly. I would take a cab to the door. Good breakfast on the roof, very friendly personal but no English at all. Get you google translator ready if want to ask any questions.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pablo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price
Cool

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
I like fancy
Clean, safe, friendly and good location. Friendly staff able to accommodate reasonable requests.

4/10 Poor

martinez, miami

Disliked: Staff & service, property conditions & facilities, room comfort
over price
the location is horrible, the hotel is over price.

6/10 Okay

Anthony, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good, it has A/C
Overall is was not bad. Compared to the other hotels in the area, you can get cheaper, but this hotel had A/C and it's very hot there....you will regret it...The rooms were clean and modern looking...The only con is that this hotel needs window blinds. From the bathroom I could see the window of the people staying above and to the right of us and the bothroom window of the people across. Also, I could see the roof where they served breakfast...It was uncomfortable using the bathroom because I know if I can see the window/roof, that means they can see me, and the window was very large. Do not take advice from the English speaker, she is a constant source of wrong information. We asked for late checkout, and the english speaker told us it would be 15% of the standard room rate of $100 we paid a night. We asked her twice just to make sure. When we checked out, another receptionist was there and we were charged 50% of the room rate for checking out 4 hours late. If I had known that I would have checked out on time. I was very upset....In addition, the english speaker gave us bad directions all the time....She is at the front desk most of the time...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time at santa marta real
Went on a trip to santa marta hotel with a group of friends. The decor and condition of the hotel were awesome. I loved the free breakfast every morning . The staff was very helpful in any questions I had or giving me great recommendations of places to visit. Loved the rooftop and the hotel .

2/10 Terrible

Andres Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel llevaba cerrado 1 año, increíble que expedia siga permitiendo hacer reservas. No se hacen una idea de el trastorno que esto ocasiona cuando llegas a una ciudad de vacaciones y te encuentras que pagaste un hotel que no esta en servicio. Increible
Stayed 2 nights in Nov 2021

8/10 Good

Sara cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Éxcelente lugar¡
Stayed 2 nights in Dec 2019

4/10 Poor

Julio

Disliked: Cleanliness, room comfort
El lugar donde está ubicado no es bonito
Stayed 1 night in Dec 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos acogieron de maravilla al llegar,personal súper amable,todo muy limpio y la cama muy cómoda
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Viejas las instalaciones
Bien
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general muy bueno!!
El hotel en general es muy bueno, lo único incomodo es la calle donde esta ubicado es poco transitada y después de las 10 pm da la sensación de ser inseguro por la chicas de la vida alegre que se hacen en las esquinas, por lo que toca llegar en taxi después de esta hora.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Calm and quit
We stayed here for two nights. We're quite lucky to have a room that was facing the yard so it was quit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen lugar
Excelente.

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Karina jhovana, cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atencion Perfecta
La atención de todo el personal del hotel fue excelente, la comida, la limpieza y sobretodo la tranquilidad. Lo único feo es el sitio donde esta ubicado después de las 7 pm es muy peligroso andar por las calles, hay muchos gamines y mujeres de la vida alegre.