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Mercure Santa Marta Emile

3.5 star property

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Photo gallery for Mercure Santa Marta Emile

Miscellaneous
Bar (on property)
Miscellaneous
Exterior
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service
$83
Oct 22 - Oct 23

Explore the area

View in a map
Calle 115 No 2 39, Bello Horizonte, Santa Marta, 0
  • Place, Bello Horizonte Beach
    ‪6 min walk‬
  • Place, Zazue
    ‪8 min walk‬
  • Place, Rodadero Beach
    ‪9 min drive‬
  • Airport, Santa Marta (SMR-Simon Bolivar)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 559 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | Down comforters, minibar, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(33 reviews)
  • 301 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds | Down comforters, minibar, in-room safe, desk

Superior Twin Room, 2 Double Beds

9.2 out of 10
Wonderful
(44 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

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  • Pool
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  • Spa
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4.3 out of 5, Excellent, 441 reviews
Hilton Santa Marta

About this property

Mercure Santa Marta Emile

3.5-star hotel in Bello Horizonte
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and a steam room. Housekeeping is available on request.
Mercure Santa Marta Emile offers 140 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. 42-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
In addition to a full-service spa, Mercure Santa Marta Emile features an outdoor pool and a steam room. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. Event facilities measuring 4306 square feet (400 square meters) include conference space. This beach hotel also offers a children's pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Mercure Santa Marta Emile is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
Emile Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast rate for children ages 4-12. Additional fees per child, per day apply and are collected at the property. There is no breakfast fee for children age 3 and younger.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 80000 per pet, per night, plus a deposit of COP 200000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 55000 for adults and COP 45000 for children
  • Pet deposit: COP 200000 per stay
  • Pet fee: COP 80000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: COP 8000 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Santa Marta Emile Hotel
Mercure Emile Hotel
Mercure Santa Marta Emile
Mercure Emile
Mercure Santa Marta Emile Hotel
Mercure Santa Marta Emile Santa Marta
Mercure Santa Marta Emile Hotel Santa Marta

Mercure Santa Marta Emile Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 485 out of 784 reviews
Rating 8 - Good. 214 out of 784 reviews
Rating 6 - Okay. 55 out of 784 reviews
Rating 4 - Poor. 16 out of 784 reviews
Rating 2 - Terrible. 14 out of 784 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria, Mississaga

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Looks better from Outside. We stayed for a night but when we arrived at the room. The light wasn’t working, the light bulb was broken and looks like for days and hasn’t been fixed, the tv signal was bad and they don’t have smart tv so you can log in into Netflix, Apple TV ,etc. I was Looking forward for the steam rooms waiting for eucalyptus smell but just smell like beans , not very pleasant smell. Also pool eve if was nice was full of flies.
Stayed 1 night in Jun 2025

8/10 Good

Juan Esteban

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El desayuno está muy mal, han bajado la calidad.
Stayed 2 nights in Jun 2025

8/10 Good

Jairo

Traveled with family
Liked: Staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Gloria Emilse Otalvaro, Clifton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have been in this place few times already but this time was way different. The people just amazing very kind and ready to help in any situation. I am greatly grateful for the lives of Anthony,John,Patricia,Jairo,Yoneida,Maria Eugenia. Thank you and hope to seeyou soon. I am in debt blessings
Stayed 4 nights in May 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the beach
Stayed 6 nights in May 2025

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ricardo, East Lansing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure Santa Marta is a nice hotel located in Bello Horizonte, very close to the beach and a quiet neighborhood. There are many dining options around and you can go to any place in Santa Marta from there
Stayed 2 nights in Apr 2025

2/10 Terrible

HUMBERTO

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only two elevators available for a property of its size and only one elevator was available because the other one was under Maintenance all weekend . Architects didn't think more elevators were needed?
Stayed 1 night in Mar 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient because it is very close to the beach. The building is well kept and cleaned. The staff is very polite, eager to help and also very friendly. What i did not like was that the shower glass door was dirty at the bottom.
Stayed 6 nights in Mar 2025

8/10 Good

Brendon

Great
Stayed 1 night in Apr 2025

8/10 Good

Brendon

Liked: Cleanliness, staff & service, amenities
One thing is they need the rest of the weights that are missing in the gym
Stayed 1 night in Apr 2025

8/10 Good

Brendon

Stayed 2 nights in Mar 2025

8/10 Good

Brendon Samuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The whole bottom row of weights in the gym are missing. When I showed the manager and asked her what happened to them, she said she didn’t know. She tried to tell me that they never bought all the weights, which is impossible. Those things come as a set. But nobody who worked there seemed to think it was a big deal. It’s a big deal if you pay good money to stay at a hotel and you want to use the gym.
Stayed 2 nights in Mar 2025

8/10 Good

Brendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good people. But the baño turco needs good cleaning and they are missing half the dumbbell weights in gym
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran opción en Sta Marta

Gran estadía. Checkin rápido, buen desayuno, excelente piscina y con acceso al mar. La habitación con buen tamaño. Un poco alejado de Santa Marta, pero muy cerca al aeropuerto. Buena elección.
Stayed 2 nights in Mar 2025

10/10 Excellent

RICHARD BRUCE

Stayed 4 nights in Mar 2025

10/10 Excellent

David

Stayed 6 nights in Mar 2025

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Mauricio

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Mar 2025

10/10 Excellent

Timothy L

Stayed 7 nights in Feb 2025

10/10 Excellent

Timothy L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Coumba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour !

Super séjour à l’hôtel mercure de santa marta. L’équipe était très accueillante et l’hôtel était très sympa. La chambre était spacieuse, le petit déjeuner était varié et la piscine était grande.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diego

Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025