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Mercure Santa Marta Emile

3.5 star property

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Photo gallery for Mercure Santa Marta Emile

Sports facility
Deluxe Room, 1 Queen Bed with Sofa bed | Down comforters, minibar, in-room safe, desk
Property amenity
Lobby sitting area
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service

Explore the area

Map
Calle 115 No 2 39, Bello Horizonte, Santa Marta, 0
  • Bello Horizonte Beach
    ‪5 min walk‬
  • Zazue
    ‪8 min walk‬
  • Rodadero Beach
    ‪16 min drive‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed with Sofa bed

  • 559 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | Down comforters, minibar, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds | Down comforters, minibar, in-room safe, desk

Superior Twin Room, 2 Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

2 outdoor pools, sun loungers, lifeguards on site

Hilton Santa Marta

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.2 out of 5, Very Good, (330)
The price is $135
per night
$135 total
includes taxes & fees
May 5 - May 6
Hilton Santa Marta

About this property

Mercure Santa Marta Emile

3.5-star Santa Marta hotel walkable to Zazue
At Mercure Santa Marta Emile, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa. Housekeeping is available on request.
Mercure Santa Marta Emile offers 140 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. 42-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
In addition to a full-service spa, Mercure Santa Marta Emile features an outdoor pool and a steam room. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site at this 3.5-star property. Event facilities measuring 4306 square feet (400 square meters) include conference space. This beach hotel also offers a children's pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Mercure Santa Marta Emile is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
Emile Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; COP 55,000 for adults and COP 45,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Emile Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,306 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast rate for children ages 4-12. Additional fees per child, per day apply and are collected at the property. There is no breakfast fee for children age 3 and younger.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 80000 per pet, per night, plus a deposit of COP 200000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 55000 for adults and COP 45000 for children
  • Pet deposit: COP 200000 per stay
  • Pet fee: COP 80000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: COP 8000 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Santa Marta Emile Hotel
Mercure Emile Hotel
Mercure Santa Marta Emile
Mercure Emile
Mercure Santa Marta Emile Hotel
Mercure Santa Marta Emile Santa Marta
Mercure Santa Marta Emile Hotel Santa Marta

Mercure Santa Marta Emile Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 448 out of 736 reviews
Rating 8 - Good. 205 out of 736 reviews
Rating 6 - Okay. 53 out of 736 reviews
Rating 4 - Poor. 16 out of 736 reviews
Rating 2 - Terrible. 14 out of 736 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andru

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk should be trained more professionally, be more friendly and efficient. Also answer the phone.
Stayed 3 nights in Jan 2025

10/10 Excellent

NELIDA, BOGOTA

Stayed 5 nights in Dec 2024

10/10 Excellent

beau

Stayed 4 nights in Dec 2024

10/10 Excellent

Conner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic staff and service
Stayed 7 nights in Dec 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Diover J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a place to be on this hotel... 5 star
Stayed 1 night in Dec 2024

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food prices are too high.
Stayed 6 nights in Dec 2024

10/10 Excellent

ROGER, MIAMI

Stayed 4 nights in Nov 2024

6/10 Okay

Mustapha

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

6/10 Okay

Alfredo

Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

carlos a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Alfredo, BARRANQUILLA

Excelente
Stayed 2 nights in Nov 2024

10/10 Excellent

DAGOBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

VARUJON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

MARCELA

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
El personal del comedor muy atento; buen desayuno. En recepción la suite estaba disponible NO la entregaron a las 12 sino hasta las 18, por lo que cambié de hotel para otros dos días, donde me entregaron mi suite a las 10 A.M. Se sienten muy importantes no entregando así tengan disponible. Íbamos con un bebé y un adulto mayor.
Stayed 2 nights in Oct 2024

6/10 Okay

william

Stayed 1 night in Oct 2024

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

CHRISTIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👌

Me encanta!
Stayed 3 nights in Sep 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, great staff
Stayed 2 nights in Sep 2024