2/10 Terrible
Lawrence
Business traveler
Aug 9, 2024
Disliked: Staff & service
I booked the room because it was incredibly inexpensive and very close to the airport where I had an early flight the next morning. But as I booked it with you Expedia the price doubled. I also thought that I would receive free breakfast, as that’s what it clearly said when I booked it. But when I checked in they said no. They didn’t give me a room as far away from the front desk as possible. Top floor which I hate, and at the end of the hallway. When I arrived at the room I realized that the key did not work into the rooms, did they had failed to program the key. So I was forced to walk all the way back down to reception were a man said he would come with me to open the door. I politely told him I did not want him to come with me I didn’t need anyone to open the door I nearly wanted a key that would actually allow me access to my own room. After entering the room and attempting to get settled, finally, I realized that the lockbox where I needed to put all my valuables was closed and there were no instructions on how to open it. So I was again forced to return to the front desk and ask two different people there four times if they had written instructions for the safe. Both of them ignored my question each time. I didn’t went into the restaurant, carrying my large backpack with my computer and phone, not wanting to leave it in the room and have it stolen, and not having access to any safe or lockbox. The food was actually good and well presented and that was the one positive
Lawrence
Stayed 1 night in Aug 2024