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Santa Rosa de Osos Vacation Packages

Great place. Great location. We loved it

Excellent stay at Devu Hotel. Everything exceeded my expectations, but what truly stood out was the exceptional service from Maria Victoria. She was warm, professional, and went above and beyond to make my stay enjoyable. I would gladly stay here again.

Where do I start…if you want to stay at a beautiful place with scenic views where the staff tries to robe you at every turn, then this is the place for you. When we first checked in, the front desk called us from a private number insisting that we pay additional money in cash because we weren’t charged the right amount. After we insisted to talk with the owner they said it was okay and we won’t get overcharged. After we finally were able to accommodate, we tried to look for an uber to get to know the area and not uber will come to this area due to the location, Raul which works at the front desk offered to take us and he overcharged us 3 times the amount an uber will charge us.

I stayed 6 nights in a 2-bedroom apartment on the 5th floor. The layout was nice with a kitchen, washer, balcony, A/C in the bedrooms, and a restaurant downstairs with good food. Unfortunately, the positives ended there. The biggest issue was the showers flooding on two separate nights, sending water into the bedrooms. Staff told us this “happens all the time,” yet the only solution was to hand us towels. We spent over an hour each time cleaning the water ourselves because no one helped and there was no mop. One shower was never repaired, so when my son used the other shower, it flooded too. I even slipped on the wet floor that night. We also returned one day to find a housekeeping employee using my personal phone charger to charge their vape without permission. Housekeeping also left the balcony doors open, letting insects in and preventing the A/C from cooling the apartment. I requested to speak with the manager, but no one ever contacted me or apologized. For the premium price we paid, I expected much better maintenance and customer service. I would not stay here again.