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Santa Rosa de Osos Vacation Packages

Excellent service: lobby & restaurant staff and the cleaning

Me encanto el lugar, suer lindo y la hubicacion increible, los guardias fue amables al igual que las personas de limpieza, nuestra estancia fue increible y esperamos pronto poder regresar a Medellín y poder hospedarnos de nuevo con ustedes, gracias por todo y un saludo desde México 🇲🇽👍🇨🇴

The staff was absolutely amazing ! Valentina was my favourite ! She made an extra effort to make my stay much more pleasant!

Property is in a great location but it definitely needs some repairs. Bathrooms were constantly breaking, some lights did not work and there were a number of broken drawers and cabinets.

I stayed 6 nights in a 2-bedroom apartment on the 5th floor. The layout was nice with a kitchen, washer, balcony, A/C in the bedrooms, and a restaurant downstairs with good food. Unfortunately, the positives ended there. The biggest issue was the showers flooding on two separate nights, sending water into the bedrooms. Staff told us this “happens all the time,” yet the only solution was to hand us towels. We spent over an hour each time cleaning the water ourselves because no one helped and there was no mop. One shower was never repaired, so when my son used the other shower, it flooded too. I even slipped on the wet floor that night. We also returned one day to find a housekeeping employee using my personal phone charger to charge their vape without permission. Housekeeping also left the balcony doors open, letting insects in and preventing the A/C from cooling the apartment. I requested to speak with the manager, but no one ever contacted me or apologized. For the premium price we paid, I expected much better maintenance and customer service. I would not stay here again.

I love our stay while in Medellin. Loved that felt safe to walk around at night. The staff was friendly and breakfast staff was so welcoming every morning. We really thought the location was great because very close to the 70th and Stadium for local night life but also chill spots around. Also close enough for more American options by the parks of Laureles.