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El Cielito Hotel - Sta. Rosa

3.0 star property

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Photo gallery for El Cielito Hotel - Sta. Rosa

Exterior
Exterior
Executive Room | In-room safe, rollaway beds, free WiFi
Daily buffet breakfast for a fee
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Sta. Rosa - Tagaytay Road, Santa Rosa, Luzon, 4026
  • Enchanted Kingdom
    ‪5 min drive‬
  • Vista Mall Sta. Rosa
    ‪5 min drive‬
  • Ayala Malls Solenad
    ‪6 min drive‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Single Room

In-room safe, rollaway beds, free WiFi

Superior Single Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | In-room safe, rollaway beds, free WiFi

Executive Room

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Business Room (Deluxe)

Business Room (Deluxe) | In-room safe, rollaway beds, free WiFi

Business Room (Deluxe)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, rollaway beds, free WiFi

Deluxe Room

  • 388 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Double or Twin Room

In-room safe, rollaway beds, free WiFi

Standard Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, rollaway beds, free WiFi

Superior Twin Room

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

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  • Free WiFi
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3.8 out of 5, Good, (110)
The price is $69
per night
$77 total
includes taxes & fees
Mar 9 - Mar 10
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About this property

El Cielito Hotel - Sta. Rosa

3-star Santa Rosa hotel close to Enchanted Kingdom
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.
El Cielito Hotel - Sta. Rosa offers 52 air-conditioned accommodations with safes and complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with hydromassage showerheads, and bidets. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This Santa Rosa hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

El Cielito Hotel - Sta. Rosa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
La Hacienda - Onsite coffee shop.
24-hour room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 390 to 450 for adults and PHP 250 to 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Hacienda
  • Rhythms

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Spa

  • Massage

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PHP 850.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PHP 390 to 450 for adults, and PHP 250 to 300 for children
  • Airport shuttle fee: PHP 3400 per vehicle (one-way)
  • Rollaway bed fee: PHP 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Cielito Hotel
El Cielito
El Cielito Hotel
El Cielito Hotel Sta. Rosa Santa Rosa
Hotel Sta.
Sta. El
Sta. Rosa Hotel
El Cielito Hotel Sta. Rosa
El Cielito Sta. Rosa Santa Rosa
El Cielito Sta. Rosa
El Cielito Sta Rosa Santa Rosa
El Cielito Hotel - Sta. Rosa Hotel
El Cielito Hotel - Sta. Rosa Santa Rosa
El Cielito Hotel - Sta. Rosa Hotel Santa Rosa

El Cielito Hotel - Sta. Rosa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 73 reviews
Rating 8 - Good. 32 out of 73 reviews
Rating 6 - Okay. 22 out of 73 reviews
Rating 4 - Poor. 7 out of 73 reviews
Rating 2 - Terrible. 3 out of 73 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in Santa Rosa, clean with a great breakfast!
Stayed 2 nights in Oct 2024

8/10 Good

Gary

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2024

2/10 Terrible

Maria, Port Huon

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked and paid for 6 nights but stayed only one night. It is a ridiculously annoying place to stay- very noisy Aircon in the room( hub said it felt like we're still on the plane), sink in the bathroom is clogged, our WiFi didn't work, key card room did not work, no bath mat, floor of bathroom is wet, the taps of the shower were annoying, reversibg the on and off, if I turn off the shower, the water from the bottom tap turns on, it was awful to use. I have not finished showering and the new soap given has become flattened like the size of a one peso coin! Reception never kept their promises, no bath mat, no hand towel, no soap came. The next day, I decided to check out even if we paid for 6 nights. Security and people at the redty we're very helpful, food was good there, but the hotel itself is really crap! We stayed here in 2019, booked two rooms to be near my family but this time, the facilities have become so bad. If you are given 311, run away! It's the worst hotel room we have been to, been up 30 countries mind you! The light and fab at the bathry is controlled by one switch and it was so noisy when it's on. The door kept alarming too, hey card was dodgy. Never again! Can I still get my money back? They did not deliver as they promised We went to Microtel, it was very comfortable there and quiet!
Stayed 6 nights in Jul 2023

8/10 Good

NOLAN A

Stayed 3 nights in Jul 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was not hot enough.
Stayed 2 nights in May 2023

8/10 Good

Evangeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room is clean and nice . It’s quiet place . Staff are helpful and approachable.
Stayed 1 night in Apr 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the Santa Rosa area
Great hotel that is a bit outdated in room favor and painting. Great staff, security, & breakfast. Area is not the best...
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Very good value. I reserved it for my mother-in-law and 34 other people. I live in California and I am very happy of how easy it was during check in.
Stayed 1 night in Jan 2020

8/10 Good

Lenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel so quite and safe to stay most especially if you travel with family. Comfortable and big room.
Stayed 1 night in Dec 2019

10/10 Excellent

ALMA, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive Staff and they have a very good choices in their buffet breakfast. Clean and nice comfy beds.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel where for the first time I see male workers out do the female ones the doorman/gaurd ws brilliant always witha smile the housekeepers are all males that i saw in 5 days again always polite and with a smile te cooks servers all males chatty polite and with a smile unfortunately the female staff from reception to restaurant did not even get a smile from them always had a serious look and neer polite i would not be staying here agan the in house room menus needs big improvements not alot for english tourism
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very attentive. But some amenities like hand towel is not an, when I asked about it they said use the towel. Si after using the toilet, we had to go to the next room to wash our hands, then go back to the toilet/ shower room to dry our hands! Then the next day, the housekeeper on our floor gave me a washer. However, because our Aircon dripped and wet the floor, we had to move to the next room and si there's no hand towel again, so back to the rigmarole. Kettle had to be requested as well. At the breakfast, you need to ask for milk if you want to have cereals or milk for your coffee. But, in the end, we still had a good stay though we got cold and coughs so not all days were pleasant.
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Radakrishnan

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
el cielito
Nice people, clean room.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Booking online is too expensive. I couldn’t avail with special rates especially senior citizen discounts when booking online.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, clean place
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
we check early morning 6am so check is 12 noon i had to huggle to have late check out 1 pm .about midday they called our room if we are extending our stay i said no. we had breakfast 9 am.the lift is not working we had to walk down stairs.luckily by the time we finish our breakfast the lift is working. the bad side is that the room is not great the curtain blind its been tape were the fabric is torn.and when we try to roll it up it didn't work .room is dusty.hallway carpet is very dirty. in the lift they put r carpet on the of the old dirty carpet .
Stayed 1 night in Dec 2018

2/10 Terrible

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were great but the rooms were disgustingly dirty. I had to clean the dirt and grim in the bathroom myself. We left the hotel itchy from something in the bed/room. Not good enough.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay. Front office were nice and friendly. Requested extra bed and the service was prompt. Breakfast had sumptuous selections catering for locals as well as foreigners, it would have been perfect if they serves eggs to order.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator is under maintenance. Guests need to go up and down the stairs. We checked in at the 5th floor. The aircon at our room keeps on freezing with ice build up, thus not functioning well. Upon checking in at 11pm for our training the next day, we asked the front desk where will the training be. She answered she doesn't know. The training has long been scheduled and a very basic questioned was asked. Being on the front desk, the "I don't know" answer in quite unacceptable. Especially if the event will be held on the hotel itself.
Stayed 2 nights in Oct 2018

6/10 Okay

Rowena, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
Unexpected experienced
Rooms, not sound proof Cockroaches everywhere Tv’s old model, not working properly Unaware of condiments expiration Menu- same food everyday Price not worth it Aircon is not working properly
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Basic hotel, do not have high expectation
Cons~ -Nothing close within walking distant. It would be a plus for hotel if they could provide free shuttle service to nearby areas like Paseo etc. -No bottled water provided. - room had a bad smell. -Some front desk staff not responsive, very passive, you literally have to get their attention to ask them anything, otherwise I felt almost invisible stand at the counter. -breakfast selection and quality was terrible. - it was far from a decent eating place so tried the lunch on the menu. food on menu overpriced and taste terrible as well. - sports bar was a joke. Pros~ - Room was relatively comfortable. - aircon was fine. - TV channels rather good - water pressure and temperature control not too bad. - room service uncle was very helpful and courteous. - had a hardtime connecting to wifi, but once connected, the coverage was good and speed rather decent. In short, this is a very basic hotel with not much to offer. Do not have much expectations and you will find it bearable. Could do with hospitality training, especially the front line people at the front desk. Definitely not a good vibe to be reluctantly greeted by sour faces,
Stayed 4 nights in Jul 2018