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The Sandman, Ascend Hotel Collection

3.0 star property

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Photo gallery for The Sandman, Ascend Hotel Collection

Lobby lounge
Poolside bar
In-room safe, desk, laptop workspace, iron/ironing board
Outdoor pool, pool umbrellas, sun loungers
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Pet friendly
  • Gym
  • Air conditioning

Explore the area

Map
3421 Cleveland Ave, Santa Rosa, CA, 95403
  • Santa Rosa Junior College
    ‪2 min drive‬
  • Charles M. Schulz Museum
    ‪3 min drive‬
  • Luther Burbank Center for the Arts
    ‪5 min drive‬
  • Santa Rosa, CA (STS-Sonoma County)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

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Exterior

Holiday Inn Windsor Wine Country by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (906)
The price is $169
per night
includes taxes & fees
Apr 5 - Apr 6
Holiday Inn Windsor Wine Country by IHG

About this property

The Sandman, Ascend Hotel Collection

3-star Santa Rosa hotel with bar/lounge
Along with an outdoor pool, this hotel has a fitness center and a bar/lounge. Self parking is free. Other amenities include a poolside bar, coffee/tea in a common area, and a business center. Housekeeping is available on request.
The Sandman, Ascend Hotel Collection offers 135 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The Sandman, Ascend Hotel Collection features an outdoor pool and a fitness center. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Business-related amenities at this 3-star property consist of a business center and meeting rooms.

This business-friendly hotel also offers a vending machine, a picnic area, and coffee/tea in a common area. Onsite self parking is complimentary.

The Sandman, Ascend Hotel Collection has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandman Hotel Santa Rosa
Sandman Santa Rosa
Sandman Santa Rosa Hotel
Sandman Hotel Santa Rosa, CA - Sonoma County
Sandman Motel Santa Rosa
Sandman Hotel

The Sandman, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1056 out of 2059 reviews
Rating 8 - Good. 534 out of 2059 reviews
Rating 6 - Okay. 225 out of 2059 reviews
Rating 4 - Poor. 119 out of 2059 reviews
Rating 2 - Terrible. 125 out of 2059 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimbra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, quiet
Stayed 2 nights in Dec 2024

10/10 Excellent

TRISTA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great
Stayed 1 night in Dec 2024

10/10 Excellent

Dustin

Stayed 1 night in Dec 2024

8/10 Good

Madee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta for the cost!
This was the third time I’ve stayed here. Love the pool and staff were all amazing. Keep in mind you get what you pay for. Listening to other guests who thought they were getting an upscale hotel for this price cracked me up hanging by the pool. For the cost it’s fantastic!! We paid the same rate for a place in the neighboring town on a previous trip and it was no where close to having what the Sandman offers. The owners are improving this place every time I’ve been here over the past 3 years. Pretty soon it’s going to warrant a price increase
Stayed 3 nights in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for overnight stay when traveling. Easy on and off freeways and restaurants
Stayed 1 night in Dec 2024

6/10 Okay

Matthew

Disliked: Amenities
Dark n wierd
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Stayed 1 night in Nov 2024

10/10 Excellent

Suezane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Vivian

Stayed 1 night in Nov 2024

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Jamie

Stayed 1 night in Nov 2024

2/10 Terrible

shelley

As I had already checked into the room last night, they should have apologized for the inconvenience and miscommunication but instead they lied and then refused to let me in room. Walked away and forced me to call the cops to get into the room! Horrible management of their mistake, their issue.
Stayed 1 night in Dec 2024

2/10 Terrible

shelley

Although I communicated several times about having two consecutive reservations, staff locked me out of my room and then refused to let me have a new key. They lied and then walked out and refused to allow me into my room
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Lametria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Grayston

Liked: Cleanliness, amenities, property conditions & facilities
nice
Stayed 1 night in Dec 2024

10/10 Excellent

Kerri

Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Tarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

MICHAEL VINCENT, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfort
Stayed 2 nights in Nov 2024

8/10 Good

Abby

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good comfortable stay!
I enjoyed my stay here! The room was clean and comfortable. The hot tub and outdoor fires was a nice plus. My main complaint was that the bar had limited/unpredictable hours and they also said there was yoga on the weekends, but when I showed up it didn’t end up happening.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 3 nights in Dec 2024

2/10 Terrible

Jason

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I went to Expedia and I got the room for one day and instead of putting the right date I put 12/10-12/11 I put the wrong dates in so I had to change them.to 12/9-12/10 then the Sandman asked me for a $200 deposit who are these people I had gift cards prepaid cards. They wouldn’t take them so we never went into the room. I don’t want my money back.
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
The Ritz-Carlton of exterior entry hotel rooms.
Stayed 1 night in Dec 2024