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NH Ciudad de Santander

3.0 star property

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Photo gallery for NH Ciudad de Santander

Exterior
Standard Room | Minibar, in-room safe, desk, rollaway beds
Lobby
Daily buffet breakfast (EUR 16 per person)
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
$80
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
Paseo Menendez Pelayo, 13-15, Santander, Cantabria, 39006
  • Place, Chico Port
    ‪5 min walk‬
  • Place, Banco Santander
    ‪6 min walk‬
  • Place, Santander Ferry Terminal
    ‪11 min walk‬
  • Airport, Santander (SDR)
    ‪12 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, rollaway beds

Standard Room

8.6 out of 10
Excellent
(17 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, rollaway beds

Standard Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

NH Ciudad de Santander

3-star Santander hotel, connected to the convention center in La Gándara
This smoke-free hotel features a bar/lounge, a snack bar/deli, and a conference center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
NH Ciudad de Santander offers 62 accommodations with minibars and safes. A pillow menu is available. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Santander hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and 4 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 258 square feet (24 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

NH Ciudad de Santander is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 11 per night)
  • Street parking available
  • Secured, covered self parking on site (EUR 15 per night)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (258 square feet of space)

Accessibility

  • Elevator

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 39.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Covered self parking fee: EUR 15 per night
  • Nearby parking fee: EUR 11 per night (984 ft away)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 39.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Nh Ciudad Santander
Nh Ciudad Santander Hotel
Nh Hotels Santander
NH Ciudad de Santander Hotel
NH Ciudad de Santander Santander
NH Ciudad de Santander Hotel Santander

NH Ciudad de Santander Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 246 reviews
Rating 8 - Good. 98 out of 246 reviews
Rating 6 - Okay. 20 out of 246 reviews
Rating 4 - Poor. 6 out of 246 reviews
Rating 2 - Terrible. 5 out of 246 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fantastic couldn’t ask for anything else
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Helpful staff
Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel with helpful staff

Steps and ramp access to entrance. -Spacious Lobby with seating. Reception Desk with English speaking staff members. -Helpful and polite staff. -Clean premises. -Free WiFi, username & password provided on check-in. -Two lifts to all floors. -Room 307, twin single beds. Keycard entry. Two sliding door cupboard hanging space and shelves, electronic safe (free). Desk and chair, lamp, tea & coffee making facilities with kettle, bottle opener. One complimentary bottle of water. Fridge (contents chargeable). Wall-mounted Philips TV. Round table with an upholstered chair, lamp. Beds with bedside tables. Telephone. Long wall mirror. Suitcase stand. Multiple power sockets with USB charger ports. Effective air-con. Double-glazed window with view of trees, apartment blocks and street below. Bathroom with bath-shower, toilet, bidet, basin, NH branded toiletries, large mirror, hairdryer, heated towel rack. -When logged onto hotel WiFi you have access to the hotel’s website which includes a useful Santander city guide, minibar prices, and the ability to request amenities for the room. -Car park. Cons: -Room - minibar expensive, eg Coca Cola €4. (Remember: only ONE bottle of water is complementary). -Breakfast - expensive, from €16.90pp. We brought spoons & bowls with us and purchased food & drink from the ‘Unide supermercado’ convenience store (also sells alcohol) across the road from the hotel. -Room - occasional dog barking from an adjacent room.
Stayed 1 night in Aug 2025

2/10 Terrible

peter

Disliked: Cleanliness, property conditions & facilities, room comfort

Dogs not really welcome in NH Hotels

Really no good an over priced hotel in poor condition. Expensive and was supposed be a dog friendly hotel. Well my advice is find somewhere else. You must sign a form saying dogs can not be left unaccompanied. Dinner plans out the window. Place in need of refurbishing and with parking, breakfast and cost for dogs came for 1 night to 240EUR. At best this is a 2 star hotel old bathrooms old lifts and tight parking. My advice is avoid.
Stayed 1 night in Aug 2025

8/10 Good

Bernard

Liked: Cleanliness, staff & service

Great staff service making up for problems

First, the service was great and my complements to the staff. However, we were beset with problems. Our room's AC was not working. We were moved to a very small room with a window looking out on the parking lot. Fortunately, it had working AC. We were then moved back to our initial room but they forgot we had been moved and then they thought our room was vacant and gave it to another guest. This was quickly rectified. The location was great. The hotel needs to have an remodeling update. There damage was wear and tear to the room, but nothing severe. Due to a storm, there was no wifi for a couple days.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early but checked in with no problems. English speaking reception staff Car parking available Great location close to bars and the sea Pet friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Peter, MASCOT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to Centro and the Santander Bay in a few minutes. Comfortable and clean and a great breakfast. Staff super friendly. Will stay again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jannicke-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very pleasant stay!

We had a lovely stay at this hotel and was even lucky enough to get a balcony room. The rooms are spacious, clean and the beds are comfortable - no complaints. Both the reception- and cleaning staff was very kind and helpful. Because of this, the good location and the fact that they are dog friendly, we would absolutely stay here again if we return to Santander.
Stayed 2 nights in Jun 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Minh

Stayed 2 nights in Apr 2025

2/10 Terrible

Jorge

Stayed 1 night in Apr 2025

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable room. Conveniently located at walkable distance from the centre. The car park is a bit expensive and quite narrow.
Stayed 1 night in Dec 2024

10/10 Excellent

Gregg

Stayed 3 nights in Dec 2024

10/10 Excellent

Axel

Stayed 1 night in Oct 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Amazing, very helpful front desk staff. Comfortable beds.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Staff was very accommodating and friendly!
Stayed 1 night in Sep 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice people work there

the place was nice, but with very limited parking that was failed to be disclosed on the Hotel.com website. on our arrival, on a rainy night no parking was available . having to park 5 blocks away and having to climb a steep him. had I know the limitations, I would have booked on another hotel. the rest of the nights I was able to park in the hotel parking
Stayed 4 nights in Aug 2024

10/10 Excellent

Alejandro

Stayed 1 night in Jul 2024

10/10 Excellent

Magdalena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

julito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Mar 2024

8/10 Good

Marta

Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for dogs / The Ferry.

Second time I’ve stayed here. Ideal stopover for the Ferry and they are good with dogs (they put a dog bed in the room). Staff always friendly and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

CARLOS

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ana, Santa Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023