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Prinsotel Alba & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Prinsotel Alba & Spa

Marina
Children's area
Marina
Children's activities
Indoor pool, seasonal outdoor pool, sun loungers

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
Carrer de Conillera, s/n, Cala d'Or, Santanyi, Mallorca, 7760
  • Cala Gran
    3 min walk
  • Caló des Corral
    11 min walk
  • Cala d'Or Marina
    12 min walk
  • Palma de Mallorca (PMI)
    59 min drive

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, individually furnished, desk, blackout drapes

Suite, 1 Bedroom

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony | 1 bedroom, individually furnished, desk, blackout drapes

Suite, 2 Bedrooms, Balcony

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About this property

Prinsotel Alba & Spa

4-star Santanyi hotel with 3 restaurants
3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Prinsotel Alba & Spa offers 226 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Each accommodation is individually furnished. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Prinsotel Alba & Spa features an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a seasonal outdoor pool, and a fitness center.

Prinsotel Alba & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8 AM and 10:30 AM.
Restaurante KitchenMarket - This buffet restaurant serves breakfast and dinner.
PICCO - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
Grill - This steakhouse serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Finnish, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 6 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Grill
  • PICCO
  • Restaurante KitchenMarket

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed during the winter season.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 6 for children
  • In-room safe fee: EUR 4 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Prinsotel Alba Hotel Santanyi
Prinsotel Alba Santanyi
Prinsotel Alba Hotel
Prinsotel Alba
Prinsotel Alba
Prinsotel Alba Spa
Prinsotel Alba & Spa Hotel
Prinsotel Alba & Spa Santanyi
Prinsotel Alba & Spa Hotel Santanyi

Prinsotel Alba & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 116 out of 340 reviews" "
Rating 8 - Good. 162 out of 340 reviews" "
Rating 6 - Okay. 44 out of 340 reviews" "
Rating 4 - Poor. 14 out of 340 reviews" "
Rating 2 - Terrible. 4 out of 340 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jodie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Great facilities and convenient location. The children’s entertainment was great and the staff were all very helpful and friendly.
Stayed 7 nights in Aug 2024

8/10 Good

sydney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Perfect location, right next to the beach and plenty of restaurants, bars and shops within walking distance. Room was so nice, very clean and modern. Breakfast buffet was very good with plenty of options. Only downside was the wifi never worked.
Stayed 5 nights in Jun 2024

4/10 Poor

Alexandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in experience was horrible. The employees were not welcoming at all and gave very vague information on how to go to my room (the hotel has multiple buildings), it really felt like I was bothering them… I asked for a different room right away (they gave me a room above the restaurant and the pool) because, as a solo traveler, I preferred to be in a quiet area. The employee had no desire to help or empathy and said that the room was on the second floor and I wouldn’t hear anything… I, of course, heard everything, the rooms are not well isolated. The pool was extremely noisy with nighttime animation, music, people and kids being very loud. The room when I checked in was not very clean (sand on the floor, hair in the shower). The bedsheets are extremely uncomfortable and the towels were old and overused. I do not recommend this hotel, it’s not worthy of 4 stars at all.
Stayed 4 nights in Jun 2024

6/10 Okay

MaryEllen

Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to beach
Stayed 4 nights in May 2024

10/10 Excellent

Nicola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really well located for the local beaches, shops and restaurants. Staff are all helpful (the activity organiser works especially hard) and the property is kept in good condition and clean. The pools are also great for young children. The only negative is as other guests have said, there is no sound proofing in the rooms and so you can easily hear your noisy neighbours, the bins being collected or the evening entertainment (wherever your room may be), although the entertainment does stop reasonably early. Definitely the best hotel we have stayed in Cala D’Or and so would recommend
Stayed 7 nights in Sep 2023

2/10 Terrible

Gentjana

Slow, old and mold everywhere. Food is soooo bad.
Stayed 8 nights in Aug 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and excellent food choice. Great location and hotel surroundings well kept. Far too crowded around the pool and no chance of a sunbed with people reserving with towels which is a shame. Overall we had a great stay - thank you!
Stayed 4 nights in Aug 2023

10/10 Excellent

Eve

Stayed 7 nights in Aug 2023

10/10 Excellent

SUN A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property, located right next to Cala Gran (3 minute walking distance! Our room was spacious and clean, and it even came with kitchen utensils if needed. The property is huge and is beautifully maintained. We loved how close it was to the downtown area with many food options, and how it was even closer to the water. The staff was also wonderful and generous. They welcomed us and made us feel comfortable, and assisted us with our many needs!
Stayed 1 night in Oct 2022

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time at the Prinsotel Alba
Stayed 5 nights in Sep 2022

8/10 Good

graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Ali

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Perfect for young families
Perfect for families, would have given 10/10 given the price but room cleaning was consecutively poor standard.
Stayed 7 nights in Jul 2022

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous for a family holiday.
Fabulous hotel for families. Rooms spacious, very clean(daily maid Service) and comfortable. Staff throughout Hotel were all lovely and great kids club. Good pools and several toddler pools and only 2mins from the beach.
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff where very helpful and always ready and go to the extra mile.
Stayed 6 nights in Oct 2019

6/10 Okay

Jonathan C.

Excellent location
A large hotel in an excellent location - ideal for beaches, restaurants and bars. Unfortunately the hotel was full of very young and noisy children. Sun beds were reserved from early in the morning, although supposedly not allowed to, so no descent places to sit with an umbrella. Entertainment was diabolical.
Stayed 21 nights in Sep 2019

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel continues to maintain its high standards. Clean well appointed rooms, manicured gardens, friendly helpful pleasant staff, excellent pool area. 3 minutes to beach. 5 minutes to Cala d'Or main town.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location, clean apartments and friendly staff. Downsides; bedroom window was near the road and let alot of sound in which kept us up at night, having to pay extra for the safe seemed unnecessary and unusual.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and helpful. A special mention for Bruno who works in reception.
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Staff & service
Despite having two disabled people in our party and requesting suitable apartments at the time of booking and by emailing the hotel directly, we were placed in the furthest apartments from the hotels facilities which was situated up a flight of several stairs. We were eventually moved to more suitable apartments after making a complaint, however this was not without issues and was badly handled by management
Stayed 10 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Requested ground floor due to health issues and got first floor. Outlook from balcony was a solid wall, no view.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than expected holidays for our family. The hotel is superb. Very clean, all staff is very friendly. Our room was well equipped and general atmosphere was very family-friendly :) We surely will come back there. Thank you Prinsotel.
Stayed 9 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Apartment good and functional . Disappointed with the facilities . Expected more outdoor space . Pool very overcrowded with no sun beds available due to towels placed either overnight or at 6am. Space away from pool with sunbeds you don’t have to pay for. Had to pay for safe. Not great for teenagers.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 11 nights in Aug 2019