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Hotel Umu

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Umu

Reception
Front of property
Balcony
Superior Double Room | In-room safe, desk, free cribs/infant beds, free WiFi
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Spa
  • Room service
  • Breakfast included
  • Housekeeping

Explore the area

Map
Avenida Bernardo Santareno, Santarém
  • Garden of the Republic
    13 min walk
  • Convento de São Francisco
    15 min walk
  • Igreja de Nossa Senhora da Conceição
    15 min walk

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, free cribs/infant beds, free WiFi

Standard Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, free cribs/infant beds, free WiFi

Superior Twin Room

  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, free cribs/infant beds, free WiFi

Superior Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, desk, free cribs/infant beds, free WiFi

Standard Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Outdoor pool

Santarem Hotel

Pool
Breakfast included
Spa
Pet friendly
4.6 out of 5, Wonderful, (111)
The price is $134
per night
$154 total
includes taxes & fees
Dec 11 - Dec 12
Santarem Hotel

About this property

Hotel Umu

3-star Santarém hotel with bar/lounge
A full-service spa, a bar/lounge, and massage/treatment rooms are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Umu offers 67 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Hotel Umu features a full-service spa. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms. This eco-certified hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite uncovered self parking is complimentary.

Hotel Umu has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Full-service spa

Family friendly

  • Free crib

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.5 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: EUR 20.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Umu Santarem
Umu Santarem
Hotel Umu Hotel
Hotel Umu Santarém
Hotel Umu Hotel Santarém

Hotel Umu Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 151 reviews" "
Rating 8 - Good. 78 out of 151 reviews" "
Rating 6 - Okay. 14 out of 151 reviews" "
Rating 4 - Poor. 7 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024

8/10 Good

Mick

Stayed 1 night in May 2024

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024

2/10 Terrible

Mars

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

brian

Stayed 1 night in Jan 2023

10/10 Excellent

Carol Brennan

Stayed 1 night in Jan 2023

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Marek

Stayed 1 night in Apr 2022

8/10 Good

Eldo, Dawson City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fine place to stay. It was a little out of the core area of the city and required some hill climbing or a 6€ cab fare into the old town, and a longer ride to the train station. However, this hotel offered a more competitive room price to make up for the less convenient location.
Stayed 2 nights in Dec 2021

8/10 Good

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
nice
Stayed 6 nights in Nov 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stop over in Santarem!
It was a lovely hotel, with dining options close by (check out the restaurant XPTO next door -- delicious and friendly). The hotel breakfast was also really nice. The beds were a little stiff and old, but it didn't bother us. The room was very clean and comfortable.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
some improvements needed but overall good
The staff was very helpful, the breakfast was quite diversified and complet, my only dislike is the Windows are not double glass so you hear all noises, the doors have no good insulation so you could listen everything even from other rooms which affected my quality of stay. If this details are improved and the bathroom modernised it has all chances to be a 8+ hotel. Might stay again if needed due to closeness to hospital and due to its budget price.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

M

Stayed 2 nights in Nov 2019

8/10 Good

keith

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kw
Good for one night but no restaurant.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Staff were excellent - very friendly and helpful. Room was very basic, so I felt overpriced for what it was, and clearly not one of the rooms featured in the listing. Breakfast was average but the coffee was unpleasant. However, a good location for my needs
Stayed 2 nights in Feb 2019

8/10 Good

Don, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking on site. Balcony appreciated. A little out of town but still quite accessible. Supermarket nearby.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not close to the center
Front desk staff were very helpful re restaurants, activities, train schedule. The hotel is not convenient to the historic area of the town, about a half hour walk. It was hard to find initially. Nice room, good service, but not convenient.
Stayed 1 night in Oct 2018

10/10 Excellent

Mariana

Pleasant Stay at Hotel Umu
A cute hotel with everything you need. Within walking distance you can find 3 large supermarkets to buy water, snacks and at Pingo Doce you will find a large lunch selection. The rooms were spacious, and the bed was very comfortable. Love the little desk area next to the window, you can work and enjoy a nice view outside. The breakfast was good, with a variety of fresh fruit, cake, juice, eggs and bread. There was something for everyone. All around we enjoyed our stay at hotel umu.
Stayed 1 night in Aug 2018

6/10 Okay

CHARLES

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated rooms in need of renovation urgently. Excellent staff, friendly e very helpful. Food at the snack bar very good.
Stayed 1 night in May 2018

8/10 Good

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Joao

Liked: Cleanliness, staff & service
Instalações algo antigas, na minha opinião a necessitar de uma remodelação. Comodidades básicas para passar uma noite
Stayed 1 night in Aug 2024

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024