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Hotel Casa Jum

3.5 star property

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Exterior
Apartment, 3 Bedrooms | Private kitchen | Eco-friendly cleaning products
Interior entrance
Apartment, 3 Bedrooms | Terrace/patio
Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • Pet friendly
  • Bar
  • Spa
  • Housekeeping
$44
includes taxes & fees
Oct 16 - Oct 17

Explore the area

View in a map
C/ Penetración, Los Rieles, Gurabo, Santiago de los Caballeros, Santiago, 51000
  • Place, Casino Gran Almirante
    ‪5 min drive‬
  • Place, Monument to the Heroes of the Restoration
    ‪7 min drive‬
  • Place, Estadio Cibao
    ‪9 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Single Room

Executive Single Room | Safe

Executive Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Superior

Minibar, in-room safe, desk, laptop workspace

Executive Superior

8.0 out of 10
Very good
(3 reviews)
  • 3229 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 3767 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Minibar, in-room safe, desk, laptop workspace

Apartment, 3 Bedrooms

  • 1647 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury

Luxury | Minibar, in-room safe, desk, laptop workspace

Luxury

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Minibar, in-room safe, desk, laptop workspace

Deluxe Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite

Royal Suite | Minibar, in-room safe, desk, laptop workspace

Royal Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Casa Jum

3.5-star hotel in Los Rieles
A full-service spa, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a business center, and a meeting room. Housekeeping is available on request.
Hotel Casa Jum offers 9 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and bidets.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is open daily.
Hotel Casa Jum features a full-service spa. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Guests can use the health club at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Hotel Casa Jum has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Casa Jum - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Casa Jum

Things to do

  • Bicycle storage
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up

Access methods

Staffed front desk

Pets

Pets stay free
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 30 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Hostal Casa Jum Hostel Gurabo
Hostal Casa Jum Hostel
Hostal Casa Jum Gurabo
Hotel Casa Jum Santiago
Casa Jum Santiago
Casa Jum
Hostal Casa Jum
Hotel Casa Jum Santiago de los Caballeros
Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel
Hotel Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel Santiago de los Caballeros

Hotel Casa Jum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 306 out of 427 reviews
Rating 8 - Good. 77 out of 427 reviews
Rating 6 - Okay. 25 out of 427 reviews
Rating 4 - Poor. 10 out of 427 reviews
Rating 2 - Terrible. 9 out of 427 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

elsa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good customer services, clean
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Jum always maintains a high level of service with friendly staff that remember you every time you return.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rafael, Lake Worth

Disliked: Amenities
The place is good but the hotel administration only care about money. I tried to cancel after the date and they said I had to go throught Expedia. Wjen I went through Expedia, Expedia tried with 5 different agents and could not cancel my reservation or even move it for another date. I had an emergency and could not make it to the reserved dates. I called them and they wouldnt respond. They will try to rebuttle with excuses on this review, dont trust the management of this place. They lie and give you the run around!
Stayed 2 nights in Jun 2025

2/10 Terrible

Luis Miguel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not parking. you have to park your vehicle on the street and they gave me a room different than the one that I paid for.
Stayed 1 night in May 2025

10/10 Excellent

Jo a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great
Stayed 2 nights in May 2025

6/10 Okay

Angeline

Traveled with family and small children
Staff is beyond accommodating. This hotel is ok. We stayed for a quick stop being that we had a midnight arrival flight. I stayed with my 7mo. old. Not too kid friendly.
Stayed 1 night in May 2025

10/10 Excellent

Kumail

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

2/10 Terrible

Cesarina

Stayed 1 night in Apr 2025

8/10 Good

Russell

Stayed 1 night in Apr 2025

2/10 Terrible

Steeve Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Great pla
Stayed 1 night in Apr 2025

8/10 Good

Heriberto

Liked: Cleanliness, staff & service
The staff was very friendly and helpful. The room was clean, and the king-size bed was comfortable. However, the bathroom was small. Overall, the hotel is fine for the price, and I would stay there again if I were visiting this area again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jamino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super attentive and helpful.
Stayed 1 night in Feb 2025

6/10 Okay

Carmen

Stayed 1 night in Mar 2025

10/10 Excellent

Ivana

Stayed 3 nights in Mar 2025

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Adancia

Business traveler
Disliked: Amenities, property conditions & facilities
Disappointed !
Stayed 2 nights in Feb 2025

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive staff, spacious and clean room.
Stayed 1 night in Jan 2025

8/10 Good

Jorge

Stayed 1 night in Jan 2025

8/10 Good

Medalinne

Stayed 2 nights in Jan 2025