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Alto Santiago

3.5 star property

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Photo gallery for Alto Santiago

Pool
Property amenity
Room amenity
Exterior
Living area | Flat-screen TV

Reviews

6.8 out of 10

Entire apartment

1 bathroomSleeps 2431 sq ft

Popular amenities

  • Parking available
  • Gym
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
Huérfanos 547, Centro, Santiago, Región Metropolitana, 1320150
  • Santa Lucia Hill
    ‪3 min walk‬
  • Plaza de Armas
    ‪7 min walk‬
  • Medical Center Hospital Worker
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

Apartment

  • 431 sq ft
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Alto Santiago

3.5-star apartment in Downtown Santiago
A fitness center, self parking, and a front-desk safe are available at this apartment building. WiFi in public areas is free. The apartment provides a flat-screen TV with cable channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a dining area, and a sitting area. Limited housekeeping is available.
Guest accommodations at this apartment offer safes and hair dryers. Accommodations offer separate sitting areas. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a limited basis.

Recreational amenities at the apartment include a fitness center.
This apartment features a fitness center and a front-desk safe. Wireless Internet access is complimentary. Onsite parking is available (surcharge).

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (USD 20 per day)

Family friendly

  • Free crib

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Bedrooms

  • Rollaway/extra bed: USD 20 per night

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Climate control

  • Air conditioning

Services and conveniences

  • Housekeeping (limited availability)
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In the city center
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

Policies

Check-out

Check-out before noon

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 20 per day
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

Property is also known as

Alto Santiago Aparthotel
Alto Santiago
Alto Santiago Apartment
Alto Santiago Santiago
Alto Santiago Apartment
Alto Santiago Apartment Santiago

Alto Santiago Reviews

Reviews

6.8
Rating 10 - Excellent. 16 out of 60 reviews
Rating 8 - Good. 16 out of 60 reviews
Rating 6 - Okay. 10 out of 60 reviews
Rating 4 - Poor. 11 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

6.6/10

Cleanliness

6.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

WILLIAM, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice place in the City of Santiago

Not Pleased with experience we were assured that it was air cond, the expedia operator assures us that it was air cind. Unable to contact expedia for refund or change of apartment.. TV was not connected we had to ring everyday for access to TV and internet. Air fan was filthy, Iron board was crocked and iron was dangerous wires espoused, no stand for baggage. No shower holding rail for elderly or disable peoples. Toilet seat was loose.
Stayed 15 nights in Feb 2018

4/10 Poor

AMK, NY

Frustrating Stay

First, the check in desk is on the 10th floor of a different building. The room was two buildings away that required carrying luggage up a large flight of stairs. No towels, bath mats, hairdryer, etc. Return to other building to request. No cable for the entire stay. Return to other building to see about problem. No way to contact staff unless you have international service if you're from somewhere other than Chile. Pool is closed for the winter, but when open, closed on Mondays. It was 80 degrees (F) outside. Hotel staff speaks no English. Cleaning crew showed up to clean room before checkout time. Schlep luggage to other building, up to 10th floor to check out. Covered lots of ground here.

4/10 Poor

Stephen, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointment Plus

You get your first glimpse of what this property is like when you walk into the foyer and see the sofas which have severely split seats. The property is shabby and looks poorly cared for. Check was in tedious as you have to go through security in the foyer who want to see your passport and check your booking, then you have to go to the office on level 10 for more or less the same procedure and to get your key. They're not geared for foreign tourists so unless you speak good Spanish you will find it difficult. Our room was also shabby; walls and skirting boards needed a good clean and paint; the door to the toilet/bathroom had no latch, so could not be closed. The basin didn't have hot water. The bedding was of inadequate size for the bed. There was no air conditioning or toiletries, contrary to what the ad said. The TV was unworkable despite the written instructions provided.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good clean hotel

Fine for a short stay

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall I was very happy with the apartment...it was clean, safe and comfortable. Wifi didn't come with a password for the room (wifi source and code didn't exist). My room was facing Merced, which was a bit loud with the traffic & people. Could have used a fan in the room, it was very warm and AC isn't available.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No AC even though the listing said it did

Didn't stay here in the end. There is no AC

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel. It is a kind of flat room in a commercial / residential building. No staff besides the building entrance control. Kitchen and accessories not clean.

6/10 Okay

Dave, New York

Liked: Room comfort

Not a hotel. Apartments rented out by night.

Would not recommend to someone expecting a hotel with front desk, restaurant, concierge. The rooms are fine but basically it seems like the are apartments owned by people who let them be rented as a hotel. If you are arriving to Santiago early in the morning or late at night get a real hotel, not this place. Having said that, if you speak Spanish well, arrive mid day and don't need hotel services, the apartment is fine. Full kitchen and there is a supermarket right next door. I stayed at a hotel for the first few nights and moved here mid day after a few days.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

8/10 Good

JOSEPH, Nyc

Liked: Cleanliness, property conditions & facilities, room comfort

Santiago good apartment for views

Great view of virgin and the city with balcany.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD ONE

GOOD APP YOU CAN CHOOSE. CLEAN AND IN CENTER OF CITY

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía Muy Buena!

Excelente! Cómodo y limpio. Creo que para hacer la estadía completa lo que le faltaría sería aire acondicionado porque no cuenta con uno y en verano en Santiago hace mucho calor.
Stayed 1 night in Jan 2018

2/10 Terrible

habitación incómoda, lo mejor es la ubicación...

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pésimo! no había gas en la cocina y camas separada

incómoda
Stayed 1 night in Nov 2017

8/10 Good

Vanessa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lugar comodo para estadia

Lugar muy comodo para estadia, la administración del lugar un poco desordenada, debido a que llegaron otras personas a mi habitacion estando Yo en ese momento dentro de ella, no logramos ocupar la piscina porque no estaba disponible y al momento de reservar nos dijieron que si lo estaba ☹️, pero dentro de todo,muy lindo y comodo

4/10 Poor

sandra

Disliked: Cleanliness, staff & service, property conditions & facilities

Comodo pero sin internet.

El lugar comodo pero sin internet! limpieza de loza malisimo, manchado y con grasa !!! No se comunicaron en ninguno de los 2 dias que estuvimos... Falta mantener bien el depto!

4/10 Poor

Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and it's view was good. but the room wasn't very well cleaned and the kitchen didn't have many tools. they had a big knife but no cutting board and you could just cook one thing at a time. When we wrote to them on what's app (Which is where they told us to contact them) they didn't respond even though it appeared as read. when we the next day went to the reception, they told us that we should have told them earlier... Finally she told us that we would get a cutting board as latest the next morning, and we never got one.

6/10 Okay

Karin , Deutschland

Liked: Cleanliness, property conditions & facilities

Prima von der Lage her

Zuvor: Man sollte Spanisch können, wenn man diese Unterkunft bucht. Es hilft! Wir konnten leider nur Englisch und konnten leider nur sehr wenig mit der Dame im Büro kommunizieren. Ansonsten hat es uns dort schon gefallen. Es war sehr sauber und wir hätten jederzeit dort kochen können. Ist also auch für längere Aufenthalte geeignet. Ungeschickt war, dass unser Flug bereits sehr früh ankam und wir leider erst um 15 Uhr einchecken konnten. Zumindest konnten wir aber unsere Koffer dort abstellen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

apartamento limpo e bem organizado

Excelente organização do local, quarto bem arrumado com aquecedor, tv, wifi, cozinha completa e tudo que se precisa para hospedagem. Não arrumam as camas diariamente e nem trocam as toalhas sem pedir pois se trata de apartamento e não hotel. Muito simpáticos e atenciosos em atender!! Ponto negativo e muito grave é que não tem ralo no banheiro e toda vez que tomavamos banho ficava aguaceira no chão sem ter para onde escoar, isso é um grande problema pois com a infiltração diária pode - se comprometer os banheiros!!

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un chiste la organizacion

No le doy un cero solo porque es barato. Desorganizado sucio ruidoso etc etc. Un chiste

6/10 Okay

Verified traveler

Liked: Room comfort

立地が良い

立地はいいんですが、他は良くも悪くもないｱﾊﾟｰﾄでした。

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities