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Altura Suites

4.0 star property

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January 2025

Photo gallery for Altura Suites

1 bedroom, in-room safe, individually furnished, iron/ironing board
Exterior
1 bedroom, in-room safe, individually furnished, iron/ironing board
Lobby sitting area
Combined shower/tub, free toiletries, hair dryer

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Outdoor Space
    Outdoor Space
  • Parking included
    Parking included
  • Kitchen
    Kitchen
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Merced 562, departamento 1006A, Santiago, Region Metropolitana, 8320148
  • Lastarria District
    5 min walk
  • Plaza de Armas
    5 min walk
  • Santa Lucia Hill
    5 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    19 min drive

Room options

View all photos for Comfort Loft

1 bedroom, in-room safe, individually furnished, iron/ironing board

Comfort Loft

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Apartment

1 bedroom, in-room safe, individually furnished, iron/ironing board

Apartment

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Reception

BB Casita

Free WiFi
Restaurant
Breakfast available
Parking available
3.3 out of 5, (21)
The price is $42
per night
$42 total
includes taxes & fees
Dec 7 - Dec 8
BB Casita

About this property

Altura Suites

4-star aparthotel in Downtown Santiago
This smoke-free aparthotel features laundry facilities, a 24-hour front desk, and a convenience store. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a front-desk safe. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a TV comes with satellite channels, and guests can also appreciate conveniences like a sitting area and a dishwasher. Housekeeping is not available.
Altura Suites offers 20 accommodations with safes and hair dryers. These individually furnished accommodations have separate sitting areas. Satellite television is provided. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

The recreational activities listed below are available either on site or nearby; fees may apply.
Altura Suites features a garden, laundry facilities, and a convenience store. Wireless Internet access is complimentary. This Santiago aparthotel also offers a front-desk safe and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.

Altura Suites is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.

Languages

English, Portuguese, Spanish

Property amenities

Ski

  • Ski shuttle nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Free self parking on site
  • Limited onsite parking

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 5 for adults and USD 5 for children

Bedrooms

  • Bedroom
  • Free extra futon

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch TV with satellite channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Free local calls
  • Grocery/convenience store
  • Iron/ironing board on request
  • No housekeeping service
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a business district
  • In a historical district
  • In the city center
  • Near a metro station

Things to do

  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • 22 floors
  • 4 buildings
  • Built in 2010
  • Garden
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 5 for adults and USD 5 for children
  • Crib (infant bed) fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Parking height restrictions apply

Property is also known as

Altura Suites
Altura Suites Aparthotel
Altura Suites Aparthotel Santiago
Altura Suites Santiago
Altura Suites Apartment Santiago
Altura Suites Apartment
Altura Suites Santiago
Altura Suites Aparthotel
Altura Suites Aparthotel Santiago

Altura Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 413 out of 1119 reviews" "
Rating 8 - Good. 455 out of 1119 reviews" "
Rating 6 - Okay. 152 out of 1119 reviews" "
Rating 4 - Poor. 54 out of 1119 reviews" "
Rating 2 - Terrible. 45 out of 1119 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Shinichi

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

Brenda, St. Paul MN USA

Traveled with partner
Liked: Amenities
Had everything we need for a good stay in Santiago. Grocery very near as well as metro system, buses also.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Great location but not very clean. Only one towel per person and if you want more you have to go to the office to get it. No air conditioning and only one fan.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities
Staff goes all out to help. They have treated us very kindly during corona virus stresses.
Stayed 4 nights in Mar 2020

8/10 Good

Michele, Poulsbo WA

Traveled with partner
Had full size fridge, electric tea pot and a nice view of the castle.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay while visiting Santiago for a few days. It is in the heart of the historic part of the city. In walking distance to many landmarks. I stayed on the 22nd floor and the view from my balcony was amazing ! The unit didnot have an AC but didnot need it even during the summer months because of the breeze coming thru the windows. The hallways had food smell but didnot have any smell in my unit. The breakfast served in the mornings was excellent ! I recommend staying here.
Stayed 3 nights in Feb 2020

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Third time stay at Altura the staff is awesome
Stayed 3 nights in Feb 2020

6/10 Okay

Vanesa

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 5 nights in Feb 2020

6/10 Okay

Tom, Los Angeles

Traveled with group
Liked: Cleanliness, amenities
We added a night to our stay at the beginning of our stay due to a change in our itinerary. We checked In and clearly explained that we had two separate reservations but due to the large amount of luggage we had we didn’t want to change rooms. The second day we found a note in the room leaving the impression that we forgot to leave. We went to the desk and spoke with the manager “William” who told us we had made an error and either needed to change rooms (after 8 pm) or pay more. He was abrupt, condescending and rude stressing the message that we had made the error. He only listened when he was called out for his consistent interruptions. It still didn’t make a difference and cost difference was minimal and not worth repacking and changing rooms. William made what was a great impression poor.
Stayed 1 night in Feb 2020

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
It was like living in an apartment,. It would have been nice to have more communication on what to do to get more toilet paper, etc. Great location. Unfortunately, someone was smoking or vaping constantly in a neighboring apartment, which made the stay pretty uncomfortable.
Stayed 5 nights in Jan 2020

10/10 Excellent

arie menachem

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Located in a residential apartment comex near Plaza de Armas. Cooking odors wafted into room. Loud Christmas Eve party u til 3am. No A/C. No amenities. But room was clean and nice. Small kitchenette was nice, too. Paid for breakfast included, but none was served on Christmas day. Asked for refund, was told could have two breakfasts the next day. Checked out before .y two-breakfast morning.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was not in good condition and also be aware that there are stairs prior to elevator, so luggage can be difficult. Staff was great though.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
The location and price are attractive, as well as having a small kitchen and separate bedroom. It could use a thorough cleaning. Also, I asked twice for a lightbulb to be replaced in the loose bedside lamp and never got it. Our TV remote did not work (it needed new batteries) and those never came.
Stayed 3 nights in Dec 2019

8/10 Good

Alturasuites, santiago chile

Liked: Cleanliness
If you need a clean place to sleep it will do the job. If you are looking for a fancy place with great views this is not the place. Staff is friendly and willing to go the extra mile.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location and security. Excellent hotel for the price. No a/c but it was not needed. Food market next door, as well as restaurants and sightseeing.
Stayed 8 nights in Dec 2018

8/10 Good

Matt, Walnut Creek. CA

Traveled with family
Liked: Cleanliness, amenities
Good place - a little worn but acceptable. Good location and great value
Stayed 2 nights in Nov 2019