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Hotel Ismael

3.5 star property

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Photo gallery for Hotel Ismael

Outdoor pool
Interior
Outdoor pool
Staircase
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
$166
Dec 7 - Dec 8

Explore the area

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Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000
  • Place, Santa Lucia Hill
    ‪3 min walk‬
  • Place, Lastarria District
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪10 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

7.4 out of 10
Good
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

8.4 out of 10
Very good
(7 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Room

Junior Room | Premium bedding, minibar, in-room safe, desk

Junior Room

  • 441 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Ismael

3.5-star hotel in Downtown Santiago
This smoke-free hotel features an outdoor pool, a bar/lounge, and a poolside bar. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Hotel Ismael offers 44 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. This 3.5-star property offers access to a 24-hour business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers an outdoor pool, a library, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Ismael is a smoke-free property.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 15 per night); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Reviews

Hotel Ismael Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 256 out of 377 reviews
Rating 8 - Good. 95 out of 377 reviews
Rating 6 - Okay. 13 out of 377 reviews
Rating 4 - Poor. 9 out of 377 reviews
Rating 2 - Terrible. 4 out of 377 reviews

Reviews

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super-friendly & helpful. The location was very central to many sightseeing spots & good restaurants. The common areas were very impressive and security was taken seriously.
Stayed 2 nights in Aug 2025

10/10 Excellent

Larry

Liked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Lawrence

Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and attentive. The room was clean. Breakfast was great. If we come back to Santiago we would book here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay and the staff were kind. The breakfast for a Buffett was really good.
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in an amazing area! Lastarria, parque forestal were gorgeous!
Stayed 3 nights in Jun 2025

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but rooms are small with very small bathroom. Liked the breakfast. Expensive compared with other hotels which offer more at this price.
Stayed 1 night in Jun 2025

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, with good breakfast food but small rooms, and few amenities. Nice to be next to a big park and close to restaurants. For the price, I would have preferred a bigger room with a bigger bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Miguel H

Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Mar 2025

8/10 Good

Rafael Felipe

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente personal. Excelente comida.
Stayed 9 nights in Mar 2025

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon adresse à Santiago

Très bien situé dans un quartier à la mode. Le déjeuner était copieux et le café très bon. La chambre est spacieuse avec une grande douche. Il y a ou beaucoup de bruit la première nuit du au party de la chambre voisine, la rue en arrière de l’hôtel est pas mal bruyante aussi.
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to wonderful restaurants and a beautiful park. Staff was super friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location of Lastarria. Juan at the front desk was excellent and very helpful. Would stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Patrick

Liked: Property conditions & facilities, room comfort

Excllent stay

Would definitely stay here again. Staff are excellent, friendly and helpful. Room was spacious and bed was super comfortable. Breakfast was very good with lots of choices. Too bad we were there only 1 night and didn't have time to try the free bottle of wine. Hotel is in the best location possible. Everything was within a short walk and the street with several restaurants was only a 2 minute walk away.
Stayed 1 night in Mar 2025

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, easily walkable

We really enjoyed this location. The hotel was beautiful, safe and had a great breakfast. The website indicated there was an airport shuttle. I made numerous attempts to contact the hotel by email, phone, text and WhatsApp and never got a response to anything. We arranged our own transportation. Check-in took an inordinate amount of time. The bathroom/shower had smoked glass walls which did not afford privacy. I was there with my adult daughter and we personally didn’t like this feature.
Stayed 3 nights in Mar 2025

10/10 Excellent

Donald, Holland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, good location, walkable, staff were very good. Highly recommended
Stayed 6 nights in Feb 2025

10/10 Excellent

Stanley

Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and easy access to museums
Stayed 4 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Clean, friendly, great location
Stayed 4 nights in Feb 2025

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here recently for one night after our cruise and found it the perfect spot to enjoy a day in Santiago. It was close to some great restaurants, and an easy walk to the Hop On Hop Off bus stop near the funicular. Modern, clean rooms and very friendly and helpful staff. We are light breakfast eaters, so it was great for us, but if you would like a hearty breakfast, may not be something you like. They also arranged our cab to the airport at the end of the day and had no problem storing our bags for our day of exploring.
Stayed 1 night in Feb 2025

8/10 Good

ADELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel & central location lovely outlook onto park. Breakfast ideal for what we needed and staff kind and helpful.
Stayed 1 night in Feb 2025