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Hotel Ismael

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Ismael

Outdoor pool
Garden
Outdoor pool
Staircase
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000
  • Santa Lucia Hill
    ‪8 min walk‬
  • Plaza de Armas
    ‪11 min walk‬
  • Medical Center Hospital Worker
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 441 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Ismael

3.5-star hotel in Downtown Santiago
This smoke-free hotel features an outdoor pool, a bar/lounge, and a poolside bar. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Hotel Ismael offers 44 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. This 3.5-star property offers access to a 24-hour business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers an outdoor pool, a library, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel Ismael is a smoke-free property.

Room service is available.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 15 per night); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Hotel Ismael Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 243 out of 353 reviews
Rating 8 - Good. 90 out of 353 reviews
Rating 6 - Okay. 10 out of 353 reviews
Rating 4 - Poor. 6 out of 353 reviews
Rating 2 - Terrible. 4 out of 353 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Esahut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great hotel and perfect location
Stayed 2 nights in Dec 2024

4/10 Poor

Steven M

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pissed off!
Having stayed at this property twice previously, we had an expectation that we would be accommodated in a better quality room considering we were return customers. We were placed in a room overlooking derelict apartments at the back instead of one in the front overlooking the park with an actual balcony. Furthermore the hot water did not work in our bathroom for two days and we couldn't shower our shave! Not good enough by far!
Stayed 4 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel in a central location. Listeria is a very safe area across and the hotel is well located directly across from Parque Forestal.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Muy atento el personal
Stayed 1 night in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in a great historic neighborhood with amazing staff! Fantastic fresh breakfast buffet. Nice park across the street and easy walking distance to musuems, parks, and plenty of PIZZA! Dont forget to try Verace Pizza around the corner and say hello to Aldo!
Stayed 3 nights in Mar 2024

6/10 Okay

Denise

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
Stayed 1 night in Mar 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, superb service with friendly staff, good breakfast, clean and comfortable room.
Stayed 4 nights in Jan 2024

8/10 Good

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of two elevators not working the entire time of my stay,
Stayed 7 nights in Jan 2024

10/10 Excellent

J R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ismael : Santiago’s most walkable location
Staff were extremely helpful especially at the front desk, in the dining area and the night management staff . The location of this hotel to the sites, restaurants and park was amazing. Recommended highly with location for scenic walking in every direction.
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff convenient for hop bus. English speaking staff. Looked after all our needs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great desk staff location was excellent, safe neighborhood.
Stayed 1 night in Jan 2024

10/10 Excellent

katharine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Roslyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was helpful, but couldn't fix the air conditioning
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Elena, Jupiter

Stayed 3 nights in Dec 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023