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Hotel Novotel Santiago Vitacura

4.0 star property

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Photo gallery for Hotel Novotel Santiago Vitacura

Front of property - evening/night
42-inch LCD TV with cable channels, TV
Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe
Exterior
Breakfast, lunch, dinner served; international cuisine, garden views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Pet friendly
  • Pool
  • Room service
  • Gym

Explore the area

Map
Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340
  • Parque Arauco Mall
    ‪15 min walk‬
  • Clinica Alemana
    ‪6 min drive‬
  • Costanera Center
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪28 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Queen Bed

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Twin Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Room, 1 Queen Bed

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

  • 291 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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The price is $132
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$132 total
includes taxes & fees
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About this property

Hotel Novotel Santiago Vitacura

4-star hotel in Vitacura
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Hotel Novotel Santiago Vitacura offers 144 accommodations with minibars and safes. These individually decorated and furnished accommodations have separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Novotel Santiago Vitacura features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 2508 square feet (233 square meters) include a conference center. This family-friendly hotel also offers a terrace, a complimentary children's club, and an arcade/game room.

Hotel Novotel Santiago Vitacura is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
365 - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 14,200 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 365
  • 365

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Free children's club
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (2,508 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 31 2025 to April 6 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 10000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 14200 per person
  • Pet fee: CLP 10000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CLP 30000.0 per night
  • A facilities fee includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Novotel Santiago Vitacura
Novotel Santiago Vitacura
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel
Novotel Santiago Vitacura
Hotel Novotel Santiago Vitacura Hotel
Hotel Novotel Santiago Vitacura Santiago
Hotel Novotel Santiago Vitacura Hotel Santiago

Hotel Novotel Santiago Vitacura Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 252 out of 562 reviews
Rating 8 - Good. 207 out of 562 reviews
Rating 6 - Okay. 60 out of 562 reviews
Rating 4 - Poor. 29 out of 562 reviews
Rating 2 - Terrible. 14 out of 562 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JORGE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel... good breakfast! Very nice restaurant and lobby area
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a quick overnight trip to the city
Stayed 1 night in Nov 2024

10/10 Excellent

Xiaodong

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price, service and location.
Stayed 4 nights in Nov 2024

8/10 Good

Glen

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Air conditioning has been a problem in the rooms at both propertys. This one in santiago and the one in Vina del mar. Not sure why but its uncomfortable to sleep with the room temperature being 24-25c. What i dont understand is the ac works in all the common areas. Maintenance tried to fix but no sucess.
Stayed 2 nights in Nov 2024

8/10 Good

Tim

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

kengo

Stayed 9 nights in Sep 2024

2/10 Terrible

Crystal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation which means drilling, buzzing and all sorts from 9am-6pm. The wifi is super poor also in the rooms. The biggest problem is the front desk staff. They must realize that renovations on site are not pleasant for any guest but they have zero empathy. Their response is - just deal with it. That's fine but you are in a customer service role. Show some empathy, kindness and consideration. Guests are still paying to stay at the hotel. A drunk group woke us up at 2am. The reception did not answer the phone. They partied and made noise for a good amount of time. Would not recommend this hotel until they finish renovations.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

ALVARO, Barranquilla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All. Wry good, I will return
Stayed 2 nights in Aug 2024

10/10 Excellent

MANOJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness
Cayó mucho la calidad en comparación al pasado
La limpieza de la habitación dejó mucho por desear... la ropa de baño a veces tenía buena calidad y otras pésima. Además, el último día tuve un problema con el WC y tuve que cambiarme de habitación.
Stayed 6 nights in May 2024

10/10 Excellent

JOSE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN GRAN HOTEL
AGRADEZCO SU EXCELENTE ATENCION HACIA MI HIJA CAROLINA CABALLERO. MUCHAS GRACIAS
Stayed 6 nights in Apr 2024

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a bit out of the way. It’s about a 20 walk to the nearest mall (where I took the hop on/hop off bus. But I walked around the the nearby restaurants by myself (female) and never once felt unsafe. The staff were really great and the room was really clean and comfortable. Totally recommend if you don’t mind being away from the action.
Stayed 4 nights in Apr 2024

6/10 Okay

Andre

Business traveler
Liked: Cleanliness, staff & service
Not best choice for now
The hotel is 20 years old and you can see that in the room and amenities. The bathroom is dated and stained. Noise from 9 am through 6 pm. The 6th flour is under renovation so it was not a pleasant stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the comfortable stay
Great location. Within close walking proximity to malls. Long walk to Centro, but has nice views along the way. The staff this morning was so extra helpful. I dont have the Uber App. But one of the staff found a way to Uber me to the airport in time. Top notch customer sevice!
Stayed 2 nights in Feb 2024

10/10 Excellent

PHOEBE, Verona

Traveled with group
I would like to suggest adding a sink in the toilet room. This will make it much more convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpfu, recommeding and explaining the attractions, ATM, public transportions, and supermarkets. Let me stay till 2 pm without additional charge since my flight was departuring at night.
Stayed 1 night in Jan 2024

10/10 Excellent

Benedict

Liked: Staff & service, room comfort
Very considerate for traveler's comfort
Very good friendly service. Very considerate and thoughtful to offer customers' extra comfort during their trip
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Stayed 5 nights in Nov 2023

10/10 Excellent

Yuehui

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Olga

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Francisco J

Liked: Cleanliness, staff & service, property conditions & facilities
very accesible facility, friendly and attentive staff. great rooms with ample space
Stayed 2 nights in Jun 2023

10/10 Excellent

Augusta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención. Gracias

8/10 Good

Margarita

Stayed 1 night in Jan 2023