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Mandarin Oriental, Santiago

5.0 star property

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Photo gallery for Mandarin Oriental, Santiago

Panoramic Suite | Living area | Flat-screen TV
1 bedroom, premium bedding, down comforters, minibar
Lobby
Building design
Seasonal outdoor pool, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Breakfast available
  • Parking included
  • Bar

Explore the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • KidZania Santiago
    ‪12 min walk‬
  • Costanera Center
    ‪3 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Accessible

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(7 reviews)
  • 560 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite, Terrace

1 bedroom, premium bedding, down comforters, minibar

Grand Suite, Terrace

  • 1550 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(23 reviews)
  • 560 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, premium bedding, down comforters, minibar

Executive Suite

  • 872 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

1 bedroom, premium bedding, down comforters, minibar

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 872 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

1 bedroom, premium bedding, down comforters, minibar

Premier Suite

  • 1313 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Queen Beds

  • 506 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, down comforters, minibar

Family Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Panoramic Suite

Panoramic Suite | Dining room

Panoramic Suite

  • 1518 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Twin Beds

9.2 out of 10
Wonderful
(15 reviews)
  • 560 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Mandarin Oriental, Santiago

5-star hotel in Las Condes
Skiing and snowboarding are not the only attractions at Mandarin Oriental, Santiago, where you can sip cocktails at the bar/lounge and take advantage of complimentary wireless internet access and a coffee shop/cafe. Change of towels is available on request.
Mandarin Oriental, Santiago offers 310 accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Mandarin Oriental, Santiago has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Origen - This cocktail bar overlooks the pool and garden. Open daily.
Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (16,738 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 604 out of 858 reviews
Rating 8 - Good. 165 out of 858 reviews
Rating 6 - Okay. 53 out of 858 reviews
Rating 4 - Poor. 17 out of 858 reviews
Rating 2 - Terrible. 19 out of 858 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yuko, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellet service, personal Vicente is a excellent person and very professional, thank you
Stayed 3 nights in Apr 2025

10/10 Excellent

Damian, Chula Visat

Stayed 1 night in Apr 2025

6/10 Okay

serhat, Istanbul

Liked: Cleanliness
Disliked: Staff & service
Hotel staff thinks that they
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for families

The pool was a huge hit with the kids. Staff are amazing. Food options are too expensive for what they are, but the quality is at least excellent. Club lounge is worth it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, attentive, and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.
Stayed 3 nights in Mar 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa Lorena

Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Traveled with partner
Disliked: Staff & service
Poor service in room and pool Great restaurant senso Limited bathroom with only one sink and old tiles
Stayed 1 night in Feb 2025

10/10 Excellent

Jieyu

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher, Thatcham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Stayed 3 nights in Feb 2025

10/10 Excellent

rodrigo

Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly and professional team. Really enjoying our stay
Stayed 1 night in Feb 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, comfortable room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Rodrigo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. The pool is everything. Great mall with restaurants within walking distance. Great breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at the Mandarin Oriental Santiago

Amazing hotel! The pool is gorgeous. The food is great and the service is excellent. Beautiful view of the pool from my room. This is one of those rare hotels where it is better to be in a room on a LOW floor, which gives you a better view of the beautiful pool and waterfall. I have stayed at hotels all over the world, and this one ranks in the top 3 for sure.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate this property, 100 stars I would. From the professionalism and courtesy of the hotel, staff, to the beauty of the hotel, there is no better place to stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Valentina

Stayed 4 nights in Jan 2025