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Matum Hotel & Casino

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Matum Hotel & Casino

Outdoor pool
Outdoor pool
Breakfast, lunch, dinner served; international cuisine
Interior
Casino

Reviews

6.6 out of 10

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Monument to the Heroes of the Restoration
    7 min walk
  • Bella Terra Mall
    20 min walk
  • Historic San Luis Fort Museum
    20 min walk
  • Santiago (STI-Cibao Intl.)
    18 min drive

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Suite

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Front of property - evening/night

Platino Hotel & Casino

Breakfast included
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very Good, (1007)
The price is $68
per night
$87 total
includes taxes & fees
Dec 7 - Dec 8
Platino Hotel & Casino

About this property

Matum Hotel & Casino

3.5-star Santiago de los Caballeros hotel with casino
A casino, an outdoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Limited housekeeping is available.
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Matum Hotel & Casino provides an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This Santiago de los Caballeros hotel also offers a casino, a nightclub, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Matum Hotel & Casino has designated areas for smoking.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

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Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.6
Rating 10 - Excellent. 159 out of 703 reviews" "
Rating 8 - Good. 177 out of 703 reviews" "
Rating 6 - Okay. 153 out of 703 reviews" "
Rating 4 - Poor. 90 out of 703 reviews" "
Rating 2 - Terrible. 124 out of 703 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yerfani

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a very good location, the hotel staff is very helpful. I didn't like that the place is very old and that several areas have to be restructured.
Stayed 1 night in Aug 2024

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s really old and bad I hope they finish the renovations all around the property and that this hotel can come back to life
Stayed 1 night in Aug 2024

4/10 Poor

Juan

Traveled with family
Disliked: Amenities
Food wasn't good
Stayed 1 night in Aug 2024

6/10 Okay

Jaime

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The tv wasn’t working and the elevator was broken, to much noise around the hotel… room 214
Stayed 2 nights in Jul 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical place with a long history of opulence. One is able to absorb such a history while there. Great pool!!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shaunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel thank you
Stayed 4 nights in Jun 2024

2/10 Terrible

Ana

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The picture has to be old and it’s false advertisement the hotel is scarey looking it looks like they are renovating it it felt like we were the only guest there I checked the same day and found and nicer and better hotel
Stayed 5 nights in May 2024

2/10 Terrible

Yimerre

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, not very appealing,staff was great but location doesn’t feel safe, the only thing I enjoyed was the breakfast
Stayed 3 nights in May 2024

2/10 Terrible

SION

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

hilda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
Love the people and the room different options for food
Stayed 1 night in May 2024

4/10 Poor

FRANTZ

Disliked: Cleanliness, amenities, property conditions & facilities
My expectations was higher for that price.
Stayed 2 nights in May 2024

4/10 Poor

Jose

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
The beds are super hard and the rooms aren’t soundproofed. The halls echo all the noise from in and ourside the hotel. There’s also a club next door and people pour out into the streets to continue the party at all hours of the night. Great spot if you’re looking to party in the area and don’t care about sleeping. Otherwise not worth it. The staff was nice.
Stayed 1 night in May 2024

2/10 Terrible

Segundo, Weslaco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Siempre que viajo a Santiago el hijo de ese hotel porque es cerca de todo muy cómodo y de fácil acceso
Stayed 1 night in May 2024

6/10 Okay

Juan

Traveled with family
Liked: Staff & service, amenities
Very professional and friendly staff. The hotel is very old and is being remodeled, specifically the entrance and lobby.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Main entrance and lobby all in construction. It did not affect the room where we stayed
Stayed 1 night in Apr 2024

4/10 Poor

Danny

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, dark, needs improvement. Exterior facade is falling apart.
Stayed 3 nights in Apr 2024

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Mar 2024

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greed... Open by pure greed
This hotel should be closed to staying guests. Under major construction. Pure greed that has them open. Uber has the hotel as being closed. No open but in decay. Two rooms had guests. Pool open but hazardous to get there. Entrance to Club right below our room window. Loud music playing till after 3am. Hundred people. Loud motorcycles all night. Shame the condition because it’s a historical hotel. Room was the only pleasant space.
Stairs to pool
Stairs to pool
Stairs to pool
Walk way from pool
Stayed 1 night in Mar 2024

2/10 Terrible

Ernesto, Burlington

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is a dump, broken shower doors, water leaks, Breakfast is a joke, fried Dominican cheese and plantains, Terrible! The staff does not give a crap about taking care of the customers!
Stayed 2 nights in Mar 2024

6/10 Okay

Joseph

Traveled with partner
Good value
Stayed 1 night in Mar 2024

10/10 Excellent

Jioma

Stayed 1 night in Mar 2024

8/10 Good

Gina

Liked: Cleanliness, staff & service
Diamante en bruto
El hotel esta viejo y descuidado pero las habitaciones son confortables y grandes. Está muy bien localizado cerca A todo y tienen 2 lindas y grandes discotecas me encantó
Stayed 2 nights in Mar 2024