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Matum Hotel & Casino

3.5 star property

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Photo gallery for Matum Hotel & Casino

Outdoor pool
Breakfast, lunch, dinner served; international cuisine
Reception
Front of property
Meeting facility

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Gym
$53
includes taxes & fees
Jan 3 - Jan 4, 2026

Explore the area

View in a map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Place, Monument to the Heroes of the Restoration
    ‪6 min walk‬
  • Place, Bella Terra Mall
    ‪15 min walk‬
  • Place, Catedral de Santiago
    ‪3 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪13 min drive‬

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Suite

  • 1 bedroom
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds

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About this property

Matum Hotel & Casino

3.5-star Santiago de los Caballeros hotel with casino
A casino, an outdoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Limited housekeeping is available.
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Matum Hotel & Casino provides an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This Santiago de los Caballeros hotel also offers a casino, a nightclub, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Matum Hotel & Casino has designated areas for smoking.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Hotel Matum
Matum
Matum Casino
Matum Casino Santiago
Matum Hotel
Matum Hotel & Casino
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Matum Hotel Casino
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Matum Casino Santiago de los Caballeros
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Matum Hotel & Casino Santiago de los Caballeros
Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.8
Rating 10 - Excellent. 210 out of 794 reviews
Rating 8 - Good. 192 out of 794 reviews
Rating 6 - Okay. 163 out of 794 reviews
Rating 4 - Poor. 97 out of 794 reviews
Rating 2 - Terrible. 132 out of 794 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anixy

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Saad

Stayed 1 night in Aug 2025

2/10 Terrible

Rafael

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Buffet was very limit to anyone. No buffete but kind of controlled by a person at the moment of serving the food
Stayed 1 night in Jul 2025

8/10 Good

Lesbia

Liked: Cleanliness, property conditions & facilities
It was nice stay, nice view,
Stayed 1 night in May 2025

10/10 Excellent

Emma

Stayed 2 nights in Jul 2025

10/10 Excellent

Reina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Liked: Cleanliness
My main stay when I visit Santiago
Stayed 1 night in Jul 2025

8/10 Good

Robert A.

Liked: Cleanliness, property conditions & facilities
Only problem i had, i slept in late.. At about noon i asked could my bed be made and trash taken out my room.. since the hotel was book the night before the maids were to busy to do the two things asked (make bed and take trash out). It probably would have taken 5 minutes to do..
Stayed 3 nights in Jul 2025

4/10 Poor

Miriam

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Delgy

Disliked: Cleanliness, property conditions & facilities
I did not like the room, it was old and out dated didnt look too clean. The balcony was dirty and looking at the back parking lot and rear of other businesses. I would never go there again!! I would never recommend either!!
Stayed 1 night in Jul 2025

10/10 Excellent

Gwendolyn

Stayed 7 nights in Jun 2025

6/10 Okay

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

myounggi

Stayed 4 nights in Jun 2025

2/10 Terrible

domingo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom smelled bad. Property looked dated
Stayed 1 night in Jun 2025

4/10 Poor

Kimberly

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Not as advertised. The place is literally falling apart. The casino is closed. There is no restaurant in the hotel. Beds were rock hard. Thumping music from somewhere in the hotel all night. Only nice thing was The front desk staff were nice and arranged a cab to the airport as there is no shuttle. Thankfully only stayed one night. Will not return.
Stayed 1 night in Jun 2025

10/10 Excellent

Yohy

Stayed 1 night in Jun 2025

6/10 Okay

Yovanny

Traveled with family
Disliked: Amenities
Needs updating Pool área in really bad condition Staff was great Rooms were okay
Stayed 3 nights in May 2025

8/10 Good

Jean

Stayed 1 night in May 2025

4/10 Poor

Anny

Traveled with family
The hotel looks very abandon and old, need to be renovated as soon as possible.
Stayed 1 night in May 2025

4/10 Poor

Anny

Poor service
Stayed 1 night in May 2025

6/10 Okay

quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Don't like how the pool close at 6pm
Stayed 2 nights in Apr 2025

10/10 Excellent

Wedler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Juan, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are Very nice people. Thanks!
Stayed 1 night in Mar 2025

10/10 Excellent

EURICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Joelmilly

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025