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Murano Suites

3.0 star property

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Exterior detail
Single Room | Private kitchenette | Full-size fridge, microwave, dishwasher, cookware/dishes/utensils
Outdoor pool
Standard Apartment (Double) | Terrace/patio
Standard Apartment (Double) | Living area | LCD TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Pool
  • Gym
  • Kitchen
  • Outdoor Space
  • Free WiFi

Explore the area

Map
Los Militares 4717, Santiago, Region Metropolitana, 7550000
  • Apoquindo
    ‪3 min walk‬
  • Parque Araucano
    ‪12 min walk‬
  • Parque Arauco Mall
    ‪15 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪32 min drive‬

Room options

View all photos for Standard Apartment (Double)

Standard Apartment (Double) | 1 bedroom, pillowtop beds, in-room safe, blackout drapes

Standard Apartment (Double)

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | 1 bedroom, pillowtop beds, in-room safe, blackout drapes

Single Room

  • 484 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Apartment (Twin)

Standard Apartment (Twin) | 1 bedroom, pillowtop beds, in-room safe, blackout drapes

Standard Apartment (Twin)

  • City view
  • Sleeps 2
  • 2 Twin Beds

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Murano Suites

3-star apartment in Las Condes
An outdoor pool, a fitness center, and a sauna are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Each apartment provides an LCD TV with cable channels, plus a kitchen with a refrigerator, a microwave, and a dishwasher. Added amenities include free WiFi, a furnished balcony, and a pillowtop bed. Limited housekeeping is available.
Murano Suites offers 3 accommodations with safes and hair dryers. Rooms open to furnished balconies. Accommodations are furnished with twin sofa beds. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include shower/tub combinations.

This Santiago apartment provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on a limited basis.

Recreational amenities at the apartment include an outdoor pool, a sauna, and a fitness center.
In addition to an outdoor pool, Murano Suites provides a sauna and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. This Santiago apartment also offers a terrace and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.

Murano Suites is a smoke-free property.

Languages

Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Twin sofa bed

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Laundry service

Pets

  • No pets or service animals

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free local calls
  • Housekeeping (limited availability)
  • Iron/ironing board
  • Limited-hour front desk
  • Phone
  • Safe

Location highlights

  • In a shopping district
  • Near a metro station

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 1 floor
  • 3 units

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 AM
Early check-in subject to availability
Early check-in fee: CLP 25.000
Minimum check-in age: 25

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CLP 25.000

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The staff of the property may not be on site, so guests who need assistance should contact the property prior to arrival.

Renovations and closures

The property is closed in February.

Access methods

Front desk (limited hours), key retrieval, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 25 are not allowed at this adults-only property; all guests 25 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: CLP 25.000 (subject to availability)
  • Late check-out fee: CLP 25.000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 25 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property
Parking height restrictions apply

Property is also known as

Murano Suites
Murano Suites Santiago
Murano Suites Apartment Santiago
Murano Suites Santiago
Murano Suites Apartment
Murano Suites Apartment Santiago

Murano Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 27 reviews
Rating 8 - Good. 10 out of 27 reviews
Rating 6 - Okay. 8 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

8.0/10

Cleanliness

6.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Charly, Arequipa

Disliked: Staff & service
I paid more money
They charge me taxes, that do not correspond , I pay an 25% over price . That is not described o the reserve
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Average, do not expect customer service
Over the phone service extremely poor. This is not a hotel, but a rent-apartment. Thus, there is no service at the reception whatsoever, not even to guide you.

8/10 Good

Not Provided, Moore, Oklahoma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great experience
It is not a hotel, but rather a furnished apartment, so there is no "front desk service". There is always someone in the entrance of the apartment building, but they only speak Spanish (no English) which wasn't a problem since you only have to pick up your keys from them. The owner was very nice. I realized that I did not bring the correct outlet adapter so none of my chargers worked. I emailed her about it, and she immediately emailed me back telling me where to get one within walking distance. The apartment is cleaned weekdays, and the place always seemed very clean. I only have 2 complaints: the shower was very unpredictable (I would randomly just get a few seconds of really hot or really cold water) and you can hear a ton of stuff from the other apartments. Both issues were very manageable. Tip- I noticed the shower was only weird in the evening, not the morning (6 am). And if you're a very light sleeper, I would recommend earplugs. Also, Parque Arauco is a must-see. There is a very pretty garden, a shopping mall, and some awesome restaurants. Overall, I very good experience, especially for the price.

8/10 Good

Project Manager, Houston Based

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment in Santiago
I very much like staying in an Apartment over a Hotel for trips over two weeks. nomaids on the weekends is nice. But beware no laundry of meal service in available in the building.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be aware. This is not a hotel but rather an apartment building where the room you are staying in is actually a small furnished apartment. Can't beat the price, just don't expect the ease and resources of a hotel. If you don't speak Spanish, no one is there to help figure out anything. The room is nice, has a full kitchen.

6/10 Okay

Alan, Arizona

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Something Different
THE GOOD: Very nice suite. There is daily maid service. The snack basket is free. The price was good. The subway/metro, with a small underground shopping mall, is quite close. Each unit has its own router and internet speeds are fast. THE BAD: (1)This is a vacation rental in an apartment building. The front desk is manned 24 hours, but all they do is hand you whatever is in your mailbox, including the keys and a welcome letter (in Spanish). Most of them do not speak any English, and even if they did, they do not know much about the unit you are renting. (2) We had a bilingual person ask at the front desk when checkout time was. We were told twice, there there is no specific time and that 4:30 would be fine, so we arranged for an airport shuttle pickup at that time. At 10:30am the maid came and someone who did not speak English told us over the phone that we needed to checkout at 12noon! I am guessing that Hotels.com charged my credit card when I checked out (handed the desk my key), because there was nothing else that was done at that time. (3) There is no breakfast, despite what Hotels.com says. There is a basket of cookies and crackers, which is apparently free -- though nowhere does it say this. After the first day we ate a couple of cookies and they were replaced, and, as far as I know, were were not charged for that.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient apart-hotel next to Escuela Militar
Murano Suites has big apartments, with separate bedroom and living room and a equipped open kitchen. They also have large balconies with nice views in the upper floors. Complimentary internet and parking was also very convenient. The problem was that there was virtually no service. The front desk has only a security guard after 6:00 PM. No concierge, no restaurant, no room service and even cleaning is available only until 6:00 PM on weekdays, 2:00 PM on Saturdays and absent on Sundays. Location is excellent, in a very nice area of Santiago, next to the poshest avenue in the city, a big mall and a subway station.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização, sem internet
Apart bem localizado, boa mobília mas internet não funciona! E não há quem possa ajudar!
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Alojamiento normal
Alojamiento normal, con detalles que se deben mejorar como por ejemplo, la puerta del bano, no se puede cerrar

10/10 Excellent

Helcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpo e de ótima localização.
Ótimo atendimento.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Ok pour 2 nuiits
A besoin d etre rafraichis

8/10 Good

roxana elizabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort
Departamento cómodo
Habitación comoda pero me toco mantener las ventanas siempre habiertas ya q el departamento estaba con mucho olor a cigarrillo .

10/10 Excellent

Juan, Copiapo

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente ubicación
Excelente ubicación, departamento cuenta con todo lo necesario para la estadía por días

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acogedor
Muy bien fue un viaje para realizar examenes

6/10 Okay

SAULE SOFIA, Villavicencio

Liked: Staff & service, room comfort
Disliked: Cleanliness
Sin grandes pretenciones, un sitio muy amable.
Es una localización perfecta.... El apartamento se ubica en una zona residencial buena, cerca del metro, cerca de pequeños negocios que te ayudan en el dia a dia. También cerca del Parque Arauco y no lejos del Alto de las Condes y Mall de la Dehesa. Sin grandes pretenciones, un sitio muy amable para alojarse.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente apart
Es un lindo apart hotel, de mucha calidad en su cocina y el departamento en general. Camas cómodas, buen tv, wifi en la habitación, el baño limpio y con amenities, lo único es que habia acordado pagar al llegar, y cuando llegamos, ya habian hecho la transacción con la tarjeta de reserva. Excelente vista de Santiago. Super recomendable!

8/10 Good

Verified traveler

Liked: Cleanliness

10/10 Excellent

HO, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Acomodación
Excelente Ubicación, y Acomodación. Si se tiene vehículo hay que llamar antes de hacer el check in para solicitar los controles del parqueadero.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利なコンドミニアム
安全な地域にあり，地下鉄の駅そばで便利なコンドミニアムです。日曜日も営業しているスーパーが駅の対角にあることもあり，非常に便利です。また，１階には有料ですが共同の洗濯機・乾燥機（日曜日は利用不可）が３台づつあり，たまに取り合いにもなりますが，助かります。ただ，キッチンのコンロは自動では火がつかないので，ライターまたはマッチが必要です。 ただアパートの数室をコンドミニアムとして貸し出しているため，何かあった場合には，アパートのフロントとは，ホテルのフロントではないため，直接運営会社に連絡する必要があります。

10/10 Excellent

Alex, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conveniente ubicación a tres cuadras del metro
Tuve problemas con la entrada al apartaestudio (realmente no es un hotel, sino un edificio residencial donde hay algunos apartamentos amoblados para rentar), pero fue mi culpa por haber llegado antes de las 3 pm. Sin embargo, me solucionaron mi problema en menos de una hora y pude entrar antes del mediodía. El apartamento es cómodo y amplio para una persona o una pareja. El baño está muy bien y la cama está bien. El que me tocó (15-04) tenía una terraza amplia. Está equipado con cocina (aunque tal vez faltan algunos elementos como un limpión); tiene microondas y una nevera amplia. El internet tiene una velocidad apropiada y el TV tiene los canales usuales. El personal del edificio es servicial y amable. El gimnasio es básico.

8/10 Good

Jose, Lima- perú

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente ubicación
Muy bien ubicado cerca a centros comerciales, paradero de bus y metro

6/10 Okay

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NO ES UN HOTEL ES UNA HABITACION EN UN EDIFICIO
La informacion en la web no es correcta, NO TIENEN DESAYUNO CONTINENTAL como se anuncia, unas galletitas, unos sacos de cafe y un jugo son una gentileza, no un desayuno continental. Por lo demas la habitacion estaba bien, es agradable y limpia, pero el servicio no es de un Hotel, de hecho no hay una recepcion, solo la portera del edificio, nadie que te despierte y cosas por el estilo, ni siquiera hay un cartel en la calle que lo identifique, no es otra cosa que un lindo apartamento que rentan amueblado con servcio de mucama. Para no tener servicios ni desayuno resulta algo caro.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
MUY MALO. Me siento engañada.
Me siento engañada. Nunca mas volveria a ese hotel he estado en muchos hoteles en Argentina, Brasil, Estados Unidos y Espana y nunca me habia pasado esto. Mi reserva incluia desayuno continental tal desayuno nunca lo recibi me salieron con una cosa distinta. Una de las camas podia sentir los resortes en mi espalda y cuando me cambiaron la cama hacia tanto ruido que no podia dormir.

8/10 Good

Ernesto, São Paulo

Liked: Property conditions & facilities
Disliked: Cleanliness
Murano Suítes
Hotel de boa localização, serviço de atendimento ao cliente muito bom. Sobre o conforto do quarto é regular uma vez que não tem ar condicionado e nem ventilador. Nos dois últimos dias não deixaram o café da manhã e nos demais dias o que deixaram como café da manhã foi apenas um suco com uma bolacha (isso não é bem um café da manhã). Quanto a limpeza do quarto e da cozinha, foi lamentável, principalmente nos últimos dois dias. Pia relativamente suja e pratos e copos sem enxugar. O quarto tem duas camas, a terceira cama é um sofá cama muito velho que se dorme muito mal devido as madeiras dos estrado. A garagem é boa e o atendimento da portaria excelente.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort