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NH Ciudad de Santiago

4.5 star property

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Photo gallery for NH Ciudad de Santiago

Exterior
Lobby
Spa
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Gym
  • Room service
$73
Dec 23 - Dec 24

Explore the area

View in a map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100
  • Place, Patio Bellavista
    ‪7 min walk‬
  • Place, Arturo Lopez Perez Foundation
    ‪10 min walk‬
  • Place, Medical Center Hospital Worker
    ‪13 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬

Room options

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

8.8 out of 10
Excellent
(28 reviews)
  • 538 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, premium bedding, minibar, in-room safe

Family Quadruple Room

9.6 out of 10
Exceptional
(5 reviews)
  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (2 Double Beds)

1 bedroom, premium bedding, minibar, in-room safe

Suite (2 Double Beds)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

NH Ciudad de Santiago

4.5-star hotel in Providencia
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
NH Ciudad de Santiago offers 122 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a 24-hour business center and 5 meeting rooms.

Wired and wireless Internet access is complimentary. This luxury hotel also offers a fitness center, tour/ticket assistance, and concierge services. For a surcharge, the property provides an area shuttle within 100 km and an airport shuttle (available 24 hours). Parking is available onsite for a surcharge.

NH Ciudad de Santiago is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
NH Ciudad de Santiago has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • Shopping center shuttle (surcharge)
  • Self parking on site (USD 15 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 36 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Stereo
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Conference center

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Living room
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 to 36 per person
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self parking fee: USD 15 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

Reviews

NH Ciudad de Santiago Reviews

8.4

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 401 out of 916 reviews
Rating 8 - Good. 335 out of 916 reviews
Rating 6 - Okay. 108 out of 916 reviews
Rating 4 - Poor. 38 out of 916 reviews
Rating 2 - Terrible. 34 out of 916 reviews

Reviews

10/10 Excellent

John

Stayed 6 nights in Aug 2025

10/10 Excellent

Gina

Stayed 3 nights in Aug 2025

10/10 Excellent

Shinobu Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 3 nights in Aug 2025

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!
Stayed 3 nights in Jul 2025

4/10 Poor

Claudia

Traveled with family
Liked: Cleanliness

Decent hotel but lots of problems.

Jacuzzi was a selling point online, yet it was out of service without any plants to repair it. My kids were very disappointed.The toilets often backed up despite normal use (even though we didn't even put TP in the toilet). The transportation offered by the hotels contractor to the airport was at one price on the website but they charged a much higher price. From the perspective of a woman, the location was also in a bit of a less desirable area.
Stayed 8 nights in Jun 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean, and spacious. The breakfast was nice. The beds were comfortable. The shower head was weird and water sprayed outside tub. Would rather have just a walk in shower and one that does spray water all over. Only a 1/4 size glass shower wall.
Stayed 2 nights in Jun 2025

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
Stayed 2 nights in Mar 2025

6/10 Okay

Paolo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good. But wished they had a bell desk and other amenities.
Stayed 2 nights in Mar 2025

8/10 Good

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 5 nights in Mar 2025

8/10 Good

Roger

Traveled with family
Liked: Staff & service, property conditions & facilities
Need to improve bathroom hygiene and conditions
Stayed 6 nights in Mar 2025

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

4/10 Poor

Jaffet

Traveled with family
Disliked: Staff & service
Hotel is okay but staff is very rude and quite frankly unkind and play favoritism
Stayed 7 nights in Feb 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

1st time in Santiago and from 1st check-in to final departure we were treated with excellent service and were made to feel very welcome. The gentleman who checked us in was very efficient and personable.
Stayed 1 night in Feb 2025

10/10 Excellent

Jorge, Kissimmee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent opcion. good price
Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony

Stayed 4 nights in Feb 2025

10/10 Excellent

Jae

Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious! Loved the cleanliness.
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2025

10/10 Excellent

Oscar

Stayed 2 nights in Jan 2025

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. Lots of choices and the food was very good!
Stayed 2 nights in Jan 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Breakfast is good
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my needs
Stayed 6 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovated but poor quality. Looks good from far but far from good. Hook for towel in shower barely holding. Shower head broken off, had to use rain shower- no choice. Wifi only in “living room” but sofa is bottomed out. May be a pull out bed but was very old. Didn’t sit on it. No work desk space for laptop. Overall all I needed was a clean bed to sleep and that was great.
Stayed 2 nights in Nov 2024