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NH Collection Santiago Casacostanera

4.0 star property

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Photo gallery for NH Collection Santiago Casacostanera

Exterior
Premium Room, City View | In-room safe, desk, blackout drapes, soundproofing
Lobby
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping
  • Air conditioning

Explore the area

Map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098
  • Parque Arauco Mall
    ‪2 min drive‬
  • Costanera Center
    ‪2 min drive‬
  • San Cristobal Hill
    ‪9 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, soundproofing

Superior Room

8.6 out of 10
Excellent
(13 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room, City View

View from room

Superior Room, City View

9.8 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium Room, City View | In-room safe, desk, blackout drapes, soundproofing

Premium Room, City View

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

NH Collection Santiago Casacostanera

4-star Santiago hotel, connected to a shopping center in Vitacura
A restaurant, a 24-hour fitness center, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
NH Collection Santiago Casacostanera offers 84 accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Public areas are equipped with complimentary wired and wireless Internet access. 3 meeting rooms are available. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a 24-hour fitness center, tour/ticket assistance, and concierge services.

NH Collection Santiago Casacostanera is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Restaurante - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15 to 36 for adults and USD 18 to 30 for children
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 36 for adults, and USD 18 to 30 for children
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

NH Collection Santiago Casacostanera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 151 out of 261 reviews
Rating 8 - Good. 61 out of 261 reviews
Rating 6 - Okay. 20 out of 261 reviews
Rating 4 - Poor. 21 out of 261 reviews
Rating 2 - Terrible. 8 out of 261 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sylvia

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. In the middle of the highest end mall in Santiago
Stayed 3 nights in Mar 2025

8/10 Good

Jorge Bayard

Stayed 1 night in Mar 2025

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Confortável, porém há quartos em obras e após as 20h seguia o barulho.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Augusto

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is amazing..... Liked everything
Stayed 7 nights in Mar 2025

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in terms of value, comfort, convenience. Nice rooms great breakfast but no spa or pool. Absolutely prime location in Santiago for shopping and dining. If you are planning on being out and about this is the best option in town.
Stayed 5 nights in Feb 2025

10/10 Excellent

Danielle Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

severino, PANAMA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 6 nights in Feb 2025

10/10 Excellent

Rigoberto

Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Lucia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal very attentive
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is more like a apartment style hotel. It has less staff, but the room is very clean and good size. It is located in a very nice and quite neighborhood and next to a shopping mall. Many good restaurants are in a walking distance. The staff are all very nice and helpful. The breakfast is simple and has good variety. We enjoyed our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Peter, Santiago colina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Great Value for the best location in Santiago! Amazing and proactive staff!
Stayed 13 nights in Dec 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay when visiting Santiago!
Stayed 1 night in Nov 2024

8/10 Good

Michael, Vina del Mar

Stayed 1 night in Nov 2024

10/10 Excellent

oscar, ATLANTA

Stayed 1 night in Nov 2024

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super staff

The reception staff are so great and accommodating. Rooms are super comfortable
Stayed 1 night in Dec 2024

10/10 Excellent

lou

Stayed 9 nights in Oct 2024

4/10 Poor

Bill

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

Sergei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for fair price. Location is amazing
Stayed 1 night in Dec 2024