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Novotel Santiago Providencia

4.0 star property

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Photo gallery for Novotel Santiago Providencia

Exterior
Lobby sitting area
Exterior
Deep-tissue massages, massages
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Spa
  • Pool
  • Bar
  • Room service
$97
Oct 5 - Oct 6

Explore the area

View in a map
Avenida Holanda 222, Providencia, Santiago, Santiago, 7510084
  • Costanera Center
    ‪4 min walk‬
  • Clínica Indisa
    ‪20 min walk‬
  • San Cristobal Hill
    ‪7 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬

Room options

View all photos for Superior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

8.2 out of 10
Very good
(26 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(16 reviews)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(80 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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Interior detail

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  • Parking included
  • Free WiFi
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About this property

Novotel Santiago Providencia

4-star hotel in Providencia
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Novotel Santiago Providencia offers 178 accommodations with minibars and laptop-compatible safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
In addition to an indoor pool, Novotel Santiago Providencia provides a sauna and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 6 meeting rooms. This family-friendly hotel also offers spa services, a terrace, and a complimentary children's club.

Novotel Santiago Providencia is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Novotel Santiago Providencia has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 13,900 for adults and CLP 13,900 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Free children's club
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center

Outdoors

  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 33520 per pet, per night
Welcoming dogs and cats only
Up to 33 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 13900 for adults and CLP 13900 for children
  • Pet fee: CLP 33520 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Santiago Providencia Hotel
Novotel Providencia Hotel
Novotel Providencia
Novotel Santiago Providencia Hotel
Novotel Santiago Providencia Santiago
Novotel Santiago Providencia Hotel Santiago

Novotel Santiago Providencia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 603 out of 883 reviews
Rating 8 - Good. 193 out of 883 reviews
Rating 6 - Okay. 52 out of 883 reviews
Rating 4 - Poor. 21 out of 883 reviews
Rating 2 - Terrible. 14 out of 883 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2025

10/10 Excellent

Monica Fernanda

Liked: Amenities
Stayed 3 nights in May 2025

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities
They don’t let you check in after 3 PM and our flight get there at 7 AM and then I’ll let you check out late. You have to be out of there at 11:30.
Stayed 3 nights in May 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities
Very comfortable rooms with good amenities. Breakfast are really good.
Stayed 4 nights in May 2025

10/10 Excellent

Sava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

This hotel is a great location, easy walking distance to most sites. Staff are freindly and rooms are clean.
Stayed 4 nights in Apr 2025

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite for the week was perfect. They cleaned the room every day and it was great. Absolutely going back.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jasper

Stayed 1 night in Apr 2025

4/10 Poor

Rossana, Santa Monica

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Novotel chain very much, however our experience with Novotel Santiago Providencia was very poor. The room we SPECIFICALLY book for a view on a high floor was facing a WALL OF THE OTHER BUILDING. The WHINEY guy at the front desk said "you only said high floor". No, no we didn't... The bath towels not only were stained with god only knows what and full of holes or shaved half way through. The floors in the room were filthy, full of dust and dirt, next to the headboards especially. We got sick from eating the undercooked eggs and other parts the buffet were just nasty. The chairs were thoroughly stained and unclean. The coffee machine was out of order but the staff offered Nespresso coffee for a fee. The breakfast staff were awful and unpleasant to deal with. They obviously did not want us there. I regret my stay at Novotel Providencia and will NEVER RETURN.
Stayed 3 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

An OK hotel in good neighborhood

Our stay at Novotel Santiago Provedencia was OK. The front desk was not that friendly. Not all of the front desk staff spoke English. The quality of towels were not good in the room. The breakfast was very good. The hotel location is good and in a safe neighborhood.
Stayed 3 nights in Mar 2025

10/10 Excellent

Hui

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Friendly and professional staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Ivonne Cruz, Doral

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 4 nights in Mar 2025

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Plenty of restaurants and the mall close by.
Stayed 1 night in Mar 2025

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, excellent breakfast and staff.
Stayed 2 nights in Feb 2025

6/10 Okay

Frank

Stayed 2 nights in Feb 2025

2/10 Terrible

Abraham

Stayed 2 nights in Feb 2025

10/10 Excellent

Gail

Stayed 2 nights in Feb 2025

8/10 Good

Erico, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was what is expected for this price range. The room was clean and modern. The staff were helpful and kind. And the location is good, on a nice neighbourhood, close to a subway station and a big mall. The only down side is that the hotel doesn't offer free parking like other hotels in the region. It has an underground parking, but it is a paid parking. They only offer a discount for Accor members.
Stayed 1 night in Feb 2025

10/10 Excellent

Hernan

Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Stayed 2 nights in Jan 2025

4/10 Poor

Peter, MASCOT

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We found the front desk staff not only unfriendly but also unhelpful and ill informed of the room amenities. Check in was not friendly and when we asked for a power adapter we were told we would need to buy one. We later found a universal power point in the room that the staff seemed unaware of. Shame, as other than that the property and area were good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel austero y limpio. Sugiero trabajen en check in en línea para no tener que esperar en recepción
Stayed 3 nights in Dec 2024

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, amenities
Excellent location and excellent service!!!
Stayed 2 nights in Nov 2024

8/10 Good

Erwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and breakfast were very good. The location is excellent, staff was friendly.
Stayed 2 nights in Dec 2024