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Park Plaza Santiago

4.0 star property

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Photo gallery for Park Plaza Santiago

Indoor pool
Lobby sitting area
Lobby sitting area
Point of interest
In-room safe, desk, free cribs/infant beds, rollaway beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • Gym
  • Parking included

Explore the area

Map
Av. Ricardo Lyon 207, Providencia, Santiago, Region Metropolitana, 7510190
  • Costanera Center
    ‪7 min walk‬
  • Gran Torre Santiago
    ‪12 min walk‬
  • San Cristobal Hill
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, free cribs/infant beds, rollaway beds

Standard Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | In-room safe, desk, free cribs/infant beds, rollaway beds

Suite, 1 King Bed (Master)

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | In-room safe, desk, free cribs/infant beds, rollaway beds

Club Suite, 1 King Bed

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room Standard

In-room safe, desk, free cribs/infant beds, rollaway beds

Twin Room Standard

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite Master

In-room safe, desk, free cribs/infant beds, rollaway beds

Suite Master

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Superior

In-room safe, desk, free cribs/infant beds, rollaway beds

Double Room Superior

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

In-room safe, desk, free cribs/infant beds, rollaway beds

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Superior

In-room safe, desk, free cribs/infant beds, rollaway beds

Single Room Superior

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Suite Junior

In-room safe, desk, free cribs/infant beds, rollaway beds

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Standard

In-room safe, desk, free cribs/infant beds, rollaway beds

Single Room Standard

  • Sleeps 1
  • 1 Twin Bed

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About this property

Park Plaza Santiago

4-star hotel in Providencia
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Park Plaza Santiago offers 104 accommodations with MP3 docking stations and safes. Cable television is provided.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Onsite self parking is complimentary.

Park Plaza Santiago is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Park Lane - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free 24-hour offsite parking
  • Ski shuttle nearby
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Park Lane

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 1990
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • MP3 dock
  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 110 per pet, per stay, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 20 per night
  • Pet fee: USD 110 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Santiago Park Plaza
Santiago Park Plaza
Hotel Park Plaza Santiago
Park Plaza Santiago Hotel
Park Plaza Santiago Hotel
Park Plaza Santiago Santiago
Park Plaza Santiago Hotel Santiago

Park Plaza Santiago Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 373 out of 900 reviews
Rating 8 - Good. 325 out of 900 reviews
Rating 6 - Okay. 126 out of 900 reviews
Rating 4 - Poor. 52 out of 900 reviews
Rating 2 - Terrible. 24 out of 900 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela Soledad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Angela Reyes Review

It was amazing. Staff very friendly and helpful.
Stayed 23 nights in Feb 2025

6/10 Okay

Xiaoqun

Disliked: Property conditions & facilities, room comfort
Can’t believe this is a 4 star hotel in terms of quality and supply.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gonzalo

Stayed 1 night in Feb 2025

10/10 Excellent

Guillermo E

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena estadia

Todo muy bien
Stayed 2 nights in Jan 2025

4/10 Poor

Bijan

Business traveler
Disliked: Property conditions & facilities
The first night, when I checked in the room wasn't cleaned. I went to take a shower, then I noticed there were no trawls in the bathroom at all.
Stayed 5 nights in Jan 2025

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Great stay at the Park Plaza. Location in Providencia is terrific and much safer than downtown. Lots to do and very clean. Breakfast was great too.
Stayed 2 nights in Jan 2025

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilet did not work properly, I asked for maintenance, they could not fixed
Stayed 1 night in Dec 2024

2/10 Terrible

Christian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is a scam. Not sure why it has soo many good reviews but it doesn't deserve it. Everything on the room is old, dirty and falling apart. The front desk staff is nice and helpfull but other than than that, the hotel is falling apart. I stayed for 4 days and only requested clening services once. And the lady didn't give us any towels or soap, I jave to go to the front desk and request it. There was mold all around the toilet, shower and sink. The floor carpet was sticky. The courtains were falling. The pipes will breat out a bad smell at nigth.....like I said , nothing like the pictures they show you on Expedia.
Stayed 4 nights in Dec 2024

4/10 Poor

Eduardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Eduardo

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Really old infrastructure

The room was outdated and poorly maintained. I stayed in a two-person room, but they provided only a tiny bar of soap. The bathroom fixtures were old and defective, and the furniture was also outdated and in poor condition. Towels were old the air sextractor was old and noisy.
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Something was wrong with the toilet; it needed multiple attempts to flush. The restaurant once didn’t open on time for breakfast as scheduled, which caused inconvenience for several guests
Stayed 6 nights in Nov 2024

10/10 Excellent

Guillermo E

Stayed 1 night in Dec 2024

4/10 Poor

Christopher

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
While the hotel is located in a great location, the housekeeping for the rooms was very poor with minimal cleaning done. As well, the overall conditions of the room was rundown, with the AC leaking into the carpet after a few hours and the smell of mold in the room. Service in the restaurant was lacking - disinterested staff and the buffet breakfast was often out of many dishes. All in all not worth the amount charged.
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good. Would definitely stay there again.
Stayed 6 nights in Nov 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Maria

Traveled with family
Disliked: Staff & service, amenities
I stood in this hotel, 4 nights. I went in the pool to take a swim, and then I couldn't get out because they didn't have a ladder. They had to stick a step ladder inside the pool so I could get out. The staff in the breakfast area are very rude. They don't say good morning, What's your room number without a smile?They don't even want to take care of you. When you ask them a question.. No one in this hotel seems to care.They lack a lot of customer service skills. They reduce the lobby area and put a lot of table so they could rent it out for events and it gets extremely loud.
Stayed 3 nights in Oct 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel, full of avenues with beautiful trees, hidden modern low rise condominiums and colonial houses, is charming…..Providencia
Stayed 1 night in Oct 2024

8/10 Good

James, Rhyl

Stayed 4 nights in Sep 2024

6/10 Okay

Lynda

Traveled with partner, Traveled with family
Breakfast services and offerings were good. Room decor shows much wear and needs updating; bathroom fixtures well worn and need replacing.
Stayed 2 nights in Oct 2024

6/10 Okay

Glauco

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Customer Services MUST be improved!

This is a good (but old!) hotel located in a good neighborhood. But the services are far from being good. I arrived at 2 am in the morning and did my check-in but when I got to the room, there are no towels! (OK, I called reception, and they brought towels to the room). Just one! I expect that they would add an new set of next day, but no. I had the same towels during all my stay. In my last night, I asked the reception to schedule a transport to the airport, since I had to leave at 3:40am, but I heard that they don´t to do this service. I would have to call it on my own. At the end, the front desk made a phone call to a company and pass me the phone to make the arrangement. I never heard about an hotel that can not make transfer arrangement to the airport!
Stayed 3 nights in Oct 2024

10/10 Excellent

Mushegh

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 7 nights in Sep 2024

8/10 Good

Dorcas

Liked: Cleanliness, staff & service, amenities
水果太少沒有甜點
Stayed 2 nights in Sep 2024

4/10 Poor

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Sam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. Lots of local shops and restaurants nearby and it felt safe. Metro is close by. The hotel does feel a little dated in the rooms but it has everything you need. The shower pressure was the best I've had in a long time ! The breakfast buffet was pretty good, especially the scrambled eggs.
Stayed 3 nights in Sep 2024

10/10 Excellent

maicon danilo scatula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe muito simpática, hospedagem boa, limpeza boa também e excelente localização.
Stayed 5 nights in Aug 2024