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Pullman Santiago Vitacura

5.0 star property

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Photo gallery for Pullman Santiago Vitacura

Terrace/patio
Minibar, in-room safe, desk, blackout drapes
Exterior
Minibar, in-room safe, desk, blackout drapes
37-inch TV with cable channels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Parking included
  • Housekeeping

Explore the area

Map
Av. Vitacura 3201, Vitacura, Santiago, Region Metropolitana, 7630578
  • Costanera Center
    ‪17 min walk‬
  • Parque Arauco Mall
    ‪3 min drive‬
  • San Cristobal Hill
    ‪13 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪26 min drive‬

Room options

View all photos for Executive Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Studio, 1 Double Bed

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Golf View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Golf View

  • 301 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • 344 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 King Bed

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Pullman Santiago El Bosque

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (742)
The price is $151
per night
$151 total
includes taxes & fees
Apr 27 - Apr 28
Pullman Santiago El Bosque

About this property

Pullman Santiago Vitacura

5-star hotel in Vitacura
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference center, and 24-hour room service. Housekeeping is available on request.
Pullman Santiago Vitacura offers 295 accommodations with minibars and safes. Cable television is provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pullman Santiago Vitacura features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

Event facilities measuring 3229 square feet (300 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, the property provides an area shuttle within 80 km and an airport shuttle (available 24 hours). Onsite self parking is complimentary.

Pullman Santiago Vitacura is a smoke-free property.

A complimentary manager's reception is offered each day.
Ofelia Gastrobar - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 80 km
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CLP 15,900 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Ofelia Gastrobar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Conference center (3,229 square feet of space)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 37-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 40000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 15900 per person
  • Airport shuttle fee: CLP 24500 per vehicle (one-way)
  • Rollaway bed fee: CLP 40000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Atton
Atton Hotel
Atton Hotel Vitacura
Atton Vitacura
Atton Santiago Vitacura Pullman Hotel
Atton Vitacura Pullman Hotel
Atton Santiago Vitacura Pullman
Atton Vitacura Pullman
Pullman Santiago Vitacura Hotel
Pullman Santiago Vitacura Santiago
Pullman Santiago Vitacura (Ex Atton)
Pullman Santiago Vitacura Hotel Santiago

Pullman Santiago Vitacura Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 509 out of 853 reviews
Rating 8 - Good. 257 out of 853 reviews
Rating 6 - Okay. 56 out of 853 reviews
Rating 4 - Poor. 15 out of 853 reviews
Rating 2 - Terrible. 16 out of 853 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, close to many great restaurants & shopping. Very safe & walkable all hours of the day. Would recommend
Stayed 3 nights in Jan 2025

2/10 Terrible

Jaime Andres

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Worst customer service i have ever experienced, it’ s almost hard to believe that every staff member is absolutely rude. I also find very strange that the hotel confirmed they have no benefits for vip expedia travelers and that the information provided by expedia is not real. The hotel itself is a nice property but during our six nights stay , we did not get a nice or polite answer by any staff member to simple questions , specialy at the main desk. Chile is a wonderful country, Santiago is fascinating… this hotel is simply not a good option for visitors.
Stayed 6 nights in Dec 2024

8/10 Good

stephen

Stayed 1 night in Jan 2025

4/10 Poor

Stephen

Traveled with family
Disliked: Staff & service, amenities
The Pullman Santiago is not up to the standard of a 5-star hotel and is more accurately a 4-star at best. The facilities are basic, and the service is subpar. We stayed one of our booked four nights in the presidential suite, which, despite being spacious, was disappointing. Towels were limited, there was no iron, and the shower gel dispenser fell off the wall in the small, basic shower. Overall, I cannot recommend this hotel and would caution others to lower their expectations if booking here.
Stayed 4 nights in Dec 2024

10/10 Excellent

Swathi

Stayed 9 nights in Dec 2024

10/10 Excellent

Ernesto

Stayed 2 nights in Dec 2024

2/10 Terrible

GONZALO

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Personal and organization was reallly terrible!!!
Stayed 2 nights in Dec 2024

6/10 Okay

Susan

Business traveler
Disliked: Staff & service
Hotel was generally ok, walls are paper thin and if you have talkative loud neighbours this is going to be an issue. staff great and friendly, but service time in restaurant very slow.
Stayed 2 nights in Dec 2024

8/10 Good

Paul, Providence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New fancy hotel, sophisticated. Well constructed and designed. Need to explore amenities
Stayed 1 night in Dec 2024

10/10 Excellent

Denis, Las Vegas Nv

Stayed 1 night in Nov 2024

4/10 Poor

Beatriz

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Jose

Liked: Property conditions & facilities
Well located
Stayed 1 night in Oct 2024

10/10 Excellent

ROOKMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis, middle village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location. Beautiful area. Safe and walkable. Very helpful staff. We don’t like the bathtub. It does not have a bath mat or individual soap.
Stayed 7 nights in Sep 2024

2/10 Terrible

Yoav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is definitely not a 5 star property, and I am beginning to learn that Expedia does not check out their properties when assigning these credentials.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ekeoma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this very classy place. Gorgeous room, excellent hotel restaurant, nice location close to great restaurants, and charming staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Luz P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

CARLOS E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karlo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay near Vitacura.
Stayed 1 night in Aug 2024

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel for a night
Kind and gentle service. Comfortable beds. Good location. No coffee machine inside the room.
Stayed 1 night in Jul 2024

6/10 Okay

Gonzalo

Traveled with family and small children
Liked: Cleanliness
Not really any comment about VIP facility
Stayed 1 night in Jul 2024

10/10 Excellent

Jo

Business traveler
Liked: Property conditions & facilities, room comfort
Good location. Friendly staff. Spotless
Stayed 1 night in Jul 2024

4/10 Poor

Gustavo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Problem locating the reservation from Expedia. And questioning my payment using Expedia rewards. There is room for improvement.
Stayed 1 night in Jun 2024

8/10 Good

Juan

Stayed 6 nights in May 2024