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Solace Hotel Santiago

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Front of property - evening/night
Premium Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Gym
Lobby sitting area

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Clínica Indisa
    10 min walk
  • Costanera Center
    14 min walk
  • Gran Torre Santiago
    17 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    17 min drive

Room options

View all photos for Premium Suite

Premium Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Solace Hotel Santiago

4-star hotel in Providencia
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Solace Hotel Santiago has designated areas for smoking.

A complimentary breakfast is served on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Free breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The seasonal pool will be open from November to April
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1004 reviews" "
Rating 8 - Good. 171 out of 1004 reviews" "
Rating 6 - Okay. 36 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Soraya A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose

Stayed 7 nights in Aug 2024

10/10 Excellent

Neure

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel super confortável
O hotel tem as instalações excelentes, ótima localização, funcionários super simpáticos. Café da manhã muito bom. Super indico.
Stayed 5 nights in Aug 2024

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Primeiramente meu quarto, 306, estava com defeito o ar condicionado. Após o cansaço da viagem passei mal de calor na primeira noite. Comuniquei na recepção do ocorrido e disseram que iriam enviar um técnico para consertar. Chegamos de um passeio às 15:30 da tarde e não havia ido ver o defeito. Após algum tempo foi até o apartamento e nos disse que estava mal regulado, sugerindo que eu não sabia regular. Perfeito ele religou e não resolveu. Fui novamente na recepção e disseram que iria aumentar a vazão do gás e que resolveria. Questionei que não queria mudar de quarto somente no final da noite. Me disseram que iria dar certo. Voltamos 23:30 e foi exatamente oque teve que ser feito, arrumarmos as malas e trocar de quarto. Segundo ponto, no café da manhã por volta das 08:00, os rechauds do ovo, bacon, legumes desligados e todos os alimentos gelados, tive que mostrar para o funcionário para que o mesmo acendesse. Por 2 vezes me levantei para pegar um café e suco e retiraram meus pratos com alimentos, a reposição de alguns alimentos como Yogurt uma eternidade. O sistema de aplicativo para chamar elevador e abrir a porta do quarto, várias vezes e também vi outros vários clientes com dificuldades.
Stayed 7 nights in Aug 2024

10/10 Excellent

Dayene

Stayed 4 nights in Jul 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Camila

Stayed 5 nights in Jul 2024

10/10 Excellent

EDENILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Henrique

Liked: Cleanliness, property conditions & facilities, room comfort
very good stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Essy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind and helpful, rooms are spacious and very organized. Free minibar with sodas and water, coffe and tea 24/7. Breakfast is really good and healthy options, waiters in breakfast area are very kind and helpful. Loved ny stay and would definitely recommend
Stayed 5 nights in Jul 2024

10/10 Excellent

Paulo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel surpassed my expectations. It is modern, clean and the area around it is safe and has dining options within walking distance. Staff was very friendly and breakfast was very good. The bed is comfortable as expected. I would definitely stay there again if I go back to Santiago.
Stayed 4 nights in Jul 2024

10/10 Excellent

Igor Oliveira

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção, mas atenção!
Ficamos hospedados do dia 01 a 08/07/24 e realmente a hospedagem atendeu as espectativas quanto a excelente localização, instalações confortáveis, atendimento cortês,inclusive com dedicação de todos os funcionários para se comunicarem no idioma português. Creio que o café da manhã pode melhorar um pouco em relação a variedade de frutas e de outras opções do hábito do brasileiro, dado que pude perceber que 90% dos hóspedes são brasileiros. Outra crítica refere-se a incidência do imposto IVA (19%) no pagamento dos itens consumidos no hotel, não me refiro ao pagamento das diárias, apenas dos itens consumidos, pois se o pagamento for em USD não há incidência do imposto, mas em pesos chilenos (moeda local) é cobrado.
Stayed 7 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable room, clean, great location!
Stayed 5 nights in Jun 2024

10/10 Excellent

Placido

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Placido

Stayed 4 nights in Jun 2024

10/10 Excellent

Fabián

Liked: Property conditions & facilities
Excelent reservation in hotel and flights
Stayed 3 nights in Jun 2024

8/10 Good

José Armando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

10/10 Excellent

Birgul

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Everything was perfect, especially the lobby and restaurant staff were extraordinary.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dilek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

LAURENT

Business traveler
Liked: Cleanliness, room comfort
Convenient in Provincia
Good room. Quality of breakfast and service need to be improved
Stayed 4 nights in Jun 2024

10/10 Excellent

Haylla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito!
Só elogios! Atendimento do pessoal… de uma delicadeza e educação sem igual. Quarto amplo, bonito e mto limpo. Colchão e travesseiros excelentes. A vista linda para a Cordilheira. Voltarei com certeza :)
Stayed 2 nights in Jun 2024

10/10 Excellent

Geilson

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência
Adoramos nossa estadia no Hotel Solace em Santiago. Hotel super bem localizado, muito próximo de uma estação de metrô e de ótimos restaurantes e bares. O lobby do hotel é super cheiroso, deixando uma marca sempre na entrada e na saída dos passeios. Super limpo, cama gostosa e chuveiro ótimo! Senti falta apenas de um kit amenities no banheiro, principalmente de touca de banho. E pra fechar, conta com um café da manhã bem completo, com reposições frequentes, e uma máquina de bebidas quentes e água disponíveis 100% do tempo. Também usufruímos do restaurante do hotel nos dias em que não quisermos sair para jantar e fomos muito bem atendidos. Enfim, foi uma ótima experiência nos hospedarmos neste hotel!
Stayed 5 nights in Jun 2024