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Solace Hotel Santiago

4.0 star property

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Photo gallery for Solace Hotel Santiago

Relax and unwind by the rooftop pool with panoramic city views.
Enter a sleek lobby with a wide, carpeted walkway leading to the reception area.
Enjoy a sophisticated social experience in our stylish bar area, featuring a sleek counter, comfortable seating, and a city view.
Relax in the lounge area with a round table, flat-screen TV, and comfortable seating.
Welcome to Solace, a contemporary building with a striking entrance featuring large columns and a flat roof.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪12 min walk‬
  • Palacio de la Moneda
    ‪5 min drive‬
  • San Cristobal Hill
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Suite

9.6 out of 10
Exceptional
(29 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 2 Twin Beds

9.6 out of 10
Exceptional
(7 reviews)
  • 290 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(84 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Double Room

  • Sleeps 3

View all photos for Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Twin Room

  • Sleeps 2

View all photos for Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite

  • Sleeps 3

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Enjoy meals in our stylish dining area with tables, chairs, and a central counter featuring a coffee machine and display case.

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About this property

Solace Hotel Santiago

4-star hotel in Providencia
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Solace Hotel Santiago has designated areas for smoking.

A complimentary manager's reception is offered each day.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from November to April
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 792 out of 1006 reviews
Rating 8 - Good. 152 out of 1006 reviews
Rating 6 - Okay. 35 out of 1006 reviews
Rating 4 - Poor. 19 out of 1006 reviews
Rating 2 - Terrible. 8 out of 1006 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Oscar Machado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Hotel needs updating

The hotel needs updating. Many things in the room weren’t working or was falling apart. Location was good but the hotel didn’t meet expectations.
Stayed 4 nights in Mar 2025

8/10 Good

Alice, richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, good service
Stayed 4 nights in Mar 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravillosa experiencia

Maravilloso! Qué encanto de hotel, moderno, organizado, las habitaciones cómodas el colchón perfecto. El bar restaurante muy lindo y delicioso con una terraza espectacular. Gimnasio v Con una vista hermosa moddrno en un cubo de vidrio 360. El servicio siempre atento. Volvería indiscutiblemente.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cecilia Maria

Stayed 1 night in Apr 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

6/10 Okay

Alexandre

Liked: Cleanliness
Very recent property so fun. Nice hotel top restaurant. Owner and GM very nice. We had a misunderstanding with the staff that made us wait 5 hours for something that never came so we were disappointed. Pool was not heated so depending on when you go it is or not unable. Area around hotel not well lit. Close to a metro. So definitely a 8.5 but not 9.4
Stayed 4 nights in Apr 2025

10/10 Excellent

RaMon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms - great rooftop views
Stayed 2 nights in Mar 2025

10/10 Excellent

Lambert Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property in a nice and safe area. The staff are multilingual, friendly, helpful and knowledgeable. Felipe can assist with planning and arranging tours, etc., as good as any travel agent! There is a train station in walking distance, many restaurants, convenience stores, banks and other amenities. The breakfast is extensive with options for every preference. The room is comfortable.
Stayed 6 nights in Mar 2025

4/10 Poor

Setareh

Traveled with group
Disliked: Staff & service

Not a 4-star and poor management!

Awful customer service, poor AC so the rooms are always hot, low security. We were unable to sleep well since our room never got below 25°C, we made the hotel aware on the first date after which they confirmed a technician had worked on our unit. 2nd night was still the same so we called reception, after being told nothing could be done they eventually agreed to move us to a different room. At midnight we had to pack and change rooms. Worst part is they issued us keys to a room that was already occupied! We walked in on people sleeping!! They were scared, we were startled, overall a terrible experience. We were finally put in a different room which also never got below 25°C!!! This hotel is not a 4 star hotel as advertized, it's dated, breakfast is the same mix of cheeses and meats and pastries every day. This is more like a 3 star hotel with poor management.
Stayed 4 nights in Mar 2025

4/10 Poor

Kay W

Liked: Cleanliness
Disliked: Property conditions & facilities
The food at breakfast is terrible and especially so for folks who are lactose intolerant. There were no down pillows just really uncomfortable synthetic ones. Housekeeper didn't even put toilet paper on the holder. Not a 4 star hotel.
Stayed 3 nights in Mar 2025

6/10 Okay

Alexandra

Traveled with group
Liked: Cleanliness
The rooms are okay but nothings special. The carpet in the room and hallways was not in very good condition. The shower needed to be recaulked. The springs in one of our beds made a lot of noise when the person moved. The view from the room was of an alley and unappealing. The service at dinner was horrible and the food was mediocre.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bogumila M Olszewska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a problem with the internet time to time.
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop restaurant had unexpectedly delicious food. The bar tender was talented too. I would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellet Hotel
Stayed 4 nights in Mar 2025

8/10 Good

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms, good location !

The hotel is in a good location and the rooms are excellent. My only issues were that the downstairs bar was never open and the restuarant will not win any awards. Good value for money.
Stayed 1 night in Mar 2025

10/10 Excellent

Ariel

Stayed 1 night in Mar 2025

10/10 Excellent

Roger

Noisy construction at one end of the building
Stayed 3 nights in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good hotel and reasonably priced.
Stayed 4 nights in Mar 2025

8/10 Good

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice looking hotel. The reception are really nice. We were given room 401, view onto a building and like a generator. Fine for us as we were not spending much time at the hotel. Good transport options for exploring Santiago and the front desk were able to provide helpful directions. There are many positives but I was disappointed by the 24hr pool which isn’t heated. I would have liked to have an evening swim. Though there is a gym there wasn’t really a shower so not ideal if you go after check out.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the rooftop restaurant, food was delicious too
Stayed 2 nights in Mar 2025

10/10 Excellent

Vincent

Stayed 3 nights in Mar 2025