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The Ritz-Carlton, Santiago

5.0 star property

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Photo gallery for The Ritz-Carlton, Santiago

Indoor pool
View from property
Spa
View from property
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pet friendly
  • Free WiFi
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle El Alcalde 15, Las Condes, Santiago, Region Metropolitana, 6772208
  • Costanera Center
    ‪14 min walk‬
  • Parque Arauco Mall
    ‪5 min drive‬
  • Medical Center Hospital Worker
    ‪7 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪31 min drive‬

Room options

View all photos for Club Room, 2 Queen Beds, Smoking

View from room

Club Room, 2 Queen Beds, Smoking

  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 Bedroom

  • City view
  • 538 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom (Club Lounge Access)

Presidential Suite, 1 Bedroom (Club Lounge Access) | Living area | 32-inch plasma TV with cable channels, TV, iPod dock

Presidential Suite, 1 Bedroom (Club Lounge Access)

  • City view
  • 1938 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds, Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Double Room, 2 Queen Beds, Smoking

  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed

  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 Bedroom

  • City view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Ritz-Carlton, Santiago

5-star hotel in Las Condes
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. Additionally, a sauna, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Ritz-Carlton, Santiago offers 205 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch plasma televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Santiago hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Ritz-Carlton, Santiago provides a health club, a hot tub, and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. This 5-star property offers access to a business center and meeting rooms.

Public areas are equipped with wireless Internet access (surcharge). Event facilities measuring 11 square feet (1 square meters) include a conference center. This luxury hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

The Ritz-Carlton, Santiago is a smoke-free property.

Estro - Onsite restaurant.
24-hour room service is available.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 17 per day); free wired internet
  • Available in some public areas: WiFi (USD 19 per night)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 16 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Estro

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 17 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 19 per night (rates may vary)
  • Airport shuttle fee: USD 100 per vehicle (one-way)
  • Self parking fee: USD 16 per day
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Ritz-Carlton Hotel Santiago
Ritz-Carlton Santiago
Santiago Ritz-Carlton
Ritz-Carlton Santiago Hotel
Santiago Ritz Carlton
The Ritz-Carlton Santiago Hotel Santiago
Ritz Santiago
The Ritz Carlton, Santiago
The Ritz-Carlton, Santiago Hotel
The Ritz-Carlton, Santiago Santiago
The Ritz-Carlton, Santiago Hotel Santiago

The Ritz-Carlton, Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 397 out of 528 reviews
Rating 8 - Good. 86 out of 528 reviews
Rating 6 - Okay. 31 out of 528 reviews
Rating 4 - Poor. 10 out of 528 reviews
Rating 2 - Terrible. 4 out of 528 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to base for a visit to Santiago
Stayed 3 nights in Jan 2025

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was excellent
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Natarajan, Cupertino

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
lost our packages and took 2 days to acknowledge that it was lost
Stayed 9 nights in Dec 2024

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the beautiful Las Condes neighborhood, safe and attractive.
Stayed 2 nights in Dec 2024

8/10 Good

Ishan Uday

Liked: Property conditions & facilities
Property is a bit dated, but fine otherwise
Stayed 1 night in Jan 2025

6/10 Okay

Fariba

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel’s AC isn’t working properly, and most of the guests are American, but the TV only has one American channel. The reception staff isn’t very friendly, but the restaurants and the service there are excellent. The food was fantastic overall.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Ritz Carlton I’ve ever stayed in. Service and attitude of staff was exceptional. Great restaurant on first floor. The Club Level had great food and beverage selections and an awesome breakfast in the morning. Recommend this hotel highly as it exceeded all expectations
Stayed 4 nights in Dec 2024

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

todd, venice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 1 night in Oct 2024

10/10 Excellent

Eleanore A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Glory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Excellent staff. Appreciate the intelligence and efficiency of the staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Edrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was incredible. The people were so nice so polite one of my best trip.
Stayed 6 nights in Oct 2024

10/10 Excellent

Octavio

Stayed 1 night in Nov 2024

10/10 Excellent

Octavio

Stayed 3 nights in Nov 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff are top rate.
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the Ritz and it’s staff. The service was great, people friendly and extremely helpful. They were able to accommodate both an early arrival and late check out.
Stayed 7 nights in Oct 2024

10/10 Excellent

Roberto, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Boris Frenk, Sao Paulo

Stayed 3 nights in Aug 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Amenities
The staff was amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jay

Stayed 1 night in Aug 2024

10/10 Excellent

seth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Staff was awesome.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!
Stayed 1 night in Aug 2024