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Ola Santiago Providencia, Tapestry Collection by Hilton

4.0 star property

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Photo gallery for Ola Santiago Providencia, Tapestry Collection by Hilton

Interior detail
Restaurant
Room, 2 Double Beds | Premium bedding, minibar, in-room safe, laptop workspace
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
Holanda 307, Santiago
  • Costanera Center
    ‪6 min walk‬
  • Plaza de Armas
    ‪5 min drive‬
  • San Cristobal Hill
    ‪7 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪20 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, laptop workspace

Junior Suite, 1 King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower)

Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower) | Premium bedding, minibar, in-room safe, laptop workspace

Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower)

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds

  • City view
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Novotel Santiago Providencia

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (821)
$106 nightly
The price is $106 total
All taxes and fees included in total
Novotel Santiago Providencia

About this property

Ola Santiago Providencia, Tapestry Collection by Hilton

4-star Santiago hotel, connected to a shopping center in Providencia
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a snack bar/deli, a conference center, and coffee/tea in a common area.
Ola Santiago Providencia, Tapestry Collection by Hilton offers 196 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

In addition to a children's pool, Ola Santiago Providencia, Tapestry Collection by Hilton provides an outdoor pool and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 4 meeting rooms. This Santiago hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ola Santiago Providencia, Tapestry Collection by Hilton is a smoke-free property.

A complimentary manager's reception is offered each day.
Children aged 5 and younger eat free breakfast.
UGO BAR&FOOD - Overlooking the pool and garden, this bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 for adults and USD 10 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • UGO BAR&FOOD

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (55 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (40 inches high)
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for USD 24 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children
  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 40 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 24 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Ugo Hotel
Ola Santiago Providencia, Tapestry Collection by Hilton Hotel
Ola Santiago Providencia, Tapestry Collection by Hilton Santiago

Ola Santiago Providencia, Tapestry Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 370 out of 519 reviews
Rating 8 - Good. 101 out of 519 reviews
Rating 6 - Okay. 29 out of 519 reviews
Rating 4 - Poor. 10 out of 519 reviews
Rating 2 - Terrible. 9 out of 519 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave great advice for our 2 night stay in Santiago.
Stayed 2 nights in Feb 2025

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, feel safe and walkable. Walking distance to costanera center. Clean and good service.
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service

Mediocre service and maintenance

Unfortunately I did not enjoy my stay at this hotel My first room was not great - it had a very annoying and noisy bathroom fan that could not be turned off, electrical issues (the switch had a short and you could smell burning). It was fixed, but I had to ask for a change in the room because I was not comfortable staying there with all the electrical issues, plus the light coming in the room was extremely bright and the very thin roller blind was very inadequate. The staff was efficient but very nonchalant about it. The second room was much better, it had a quieter fan that could shut off. The bathroom had some mould between the tiles but otherwise it was very clean. The AC had a leak, but there was more shade (lower room nearer to other buildings). Overall it was much better Generally the staff were professional but not warm. Breakfast was good but for other meals the restaurant food was poor Location was good - near to Costanera Center and the lift to San Cristobal hill.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bonnie Jeane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Feb 2025

6/10 Okay

Silvana

Good location Good matters and shower Very small room and bad design Breakfast is horrible: in very noisy place and horrible quality food Basic hotel, no a 4 stars, but good price in nice neigborhood
Stayed 1 night in Feb 2025

10/10 Excellent

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Ahmed

Stayed 6 nights in Jan 2025

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

HIROKI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as good as I expected. I like all staffs are friendly and kindness. Also there are plenty of food option like cafe, bar, restaurant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely tucked off the street, but within walking distance from everything. The front desk staff was extremely helpful. The waiters at the bar could have been more attentive. Overall it was a great hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near Costanera mall

Nice hotel in a great
Stayed 3 nights in Jan 2025

10/10 Excellent

George, Holly Ridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near restaurants and excellent staff. Allowed us to extend checkout time upon request. Walkable neighborhood with shopping close by.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great, very helpful and friendly.
Stayed 2 nights in Jan 2025

2/10 Terrible

Erik

Stayed 3 nights in Oct 2024

10/10 Excellent

Lakshmi Narashiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Dec 2024

10/10 Excellent

Guillermo

Stayed 2 nights in Dec 2024

8/10 Good

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was awesome but Boris hit a home run with bases loaded on the way he make sure to understand and deliver what you want. . When I come back will stay on Ola by far.
Stayed 7 nights in Dec 2024

10/10 Excellent

Paulina

Stayed 1 night in Dec 2024

10/10 Excellent

Pawel

Stayed 2 nights in Dec 2024

10/10 Excellent

Maria Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Oct 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place!!!

Amazing place to stay, the staff were so friendly specially the people at the door and housekeepers and the rooms were spotless.!!!I will definitely come back to stay at this hotel again!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Andrew

Stayed 7 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024