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Ola Santiago Providencia, Tapestry Collection by Hilton

4.0 star property

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Photo gallery for Ola Santiago Providencia, Tapestry Collection by Hilton

Interior detail
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, sun loungers
Premium bedding, minibar, in-room safe, laptop workspace
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
Holanda 307, Santiago
  • Costanera Center
    ‪7 min walk‬
  • Gran Torre Santiago
    ‪10 min walk‬
  • Clínica Indisa
    ‪5 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪30 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, laptop workspace

Junior Suite, 1 King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower)

Premium bedding, minibar, in-room safe, laptop workspace

Junior Suite, 1 Queen Bed, Accessible (Mobility & Hearing/Roll-In Shower)

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds

  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, laptop workspace

Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, laptop workspace

Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Novotel Santiago Providencia

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (771)
The price is $128
per night
$128 total
includes taxes & fees
Mar 9 - Mar 10
Novotel Santiago Providencia

About this property

Ola Santiago Providencia, Tapestry Collection by Hilton

4-star Santiago hotel, connected to a shopping center in Providencia
Along with a fitness center, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a conference center, coffee/tea in a common area, and a seasonal outdoor pool.
Ola Santiago Providencia, Tapestry Collection by Hilton offers 196 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

In addition to a seasonal outdoor pool, Ola Santiago Providencia, Tapestry Collection by Hilton provides a fitness center and a children's pool. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 4 meeting rooms. This Santiago hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ola Santiago Providencia, Tapestry Collection by Hilton is a smoke-free property.

A complimentary manager's reception is offered each day.
UGO BAR&FOOD - Overlooking the pool and garden, this bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • UGO BAR&FOOD

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (55 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (40 inches high)
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 24 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 40 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 24 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The seasonal pool will be open from October to March
Pool access available from 10:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Ugo Hotel
Ola Santiago Providencia, Tapestry Collection by Hilton Hotel
Ola Santiago Providencia, Tapestry Collection by Hilton Santiago

Ola Santiago Providencia, Tapestry Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 340 out of 476 reviews
Rating 8 - Good. 91 out of 476 reviews
Rating 6 - Okay. 28 out of 476 reviews
Rating 4 - Poor. 9 out of 476 reviews
Rating 2 - Terrible. 8 out of 476 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice in Santiago!! Free coffee available at front desk. Loved the urban vibe.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great area of Santiago. A 5 minute walk to the Costanera Mall, bars, restaurants and the subway. Staff were helpful and friendly. Comfortable bed, good AC and water pressure. The breakfast was standard hotel buffet (not bad but not spectacular either). Would definitely stay there again.
Stayed 4 nights in Nov 2024

8/10 Good

Edward Kirakos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveler

Average, overpriced
Average hotel. Near a big mall. Nice bar area/poor area and good drinks. Average breakfast. Noisy AC. Poor mood lighting in the room- very all or nothing. No English TV & No Netflix.
Stayed 4 nights in Nov 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service
Nice property, friendly staff, but odd decisions on cost savings. We were given a single nespesso pod for 2 people staying 3 days. Others were available for pirchase. An oddly cheap experience given the cost of the room and left a poor impression.
Stayed 2 nights in Nov 2024

6/10 Okay

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2024

6/10 Okay

Roger

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. However, the rooms were closer to an IBIS than a Hilton. No closet, no safe deposit box, no place for luggage, no room to maneuver. Will not be returning to the Ola when I return to Santiago.
Stayed 2 nights in Oct 2024

8/10 Good

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at an excellent location!
Stayed 2 nights in Oct 2024

10/10 Excellent

MARIA CONCEPCION, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walkable, friendly staff, quick 7 minute walk to Costanera Mall. Special thank you to Victoria at reception for accommodating us with an earlier check in time. We had travelled 24 hours with no sleep and really appreciated the hospitality.
Stayed 1 night in Oct 2024

8/10 Good

Elizabeth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Evelyn

Stayed 2 nights in Sep 2024

10/10 Excellent

Gillian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this property. We were a group of 9 persons arriving late at night very tired and the staff was welcoming and accommodating. Many of the staff are bilingual.
Stayed 3 nights in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Pablo Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo que uno espera
Mucha amabilidad del personal !! Buenas instalaciones.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Wenlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Wenlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is the best
Stayed 4 nights in Sep 2024

10/10 Excellent

Julius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff with excellent customer service. The staff are so nice and very happy to help their customers Fantastic first stay at the hotel, will be coming back soon 🙂
Stayed 5 nights in Aug 2024

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No tenían jabón para la ducha. Mucho ruido en mi habitación con el calefactor. Personas amables . La pizza que comí no era buena
Stayed 1 night in Aug 2024

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood, pretty and quiet but with good coffee shops and restaurants. Lovely staff. About 3 blocks to a main road and train access. Only improvement to suggest is adding a desk in the room.
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business travel and short stay hotel
Good hotel for business trip. Has 2+ USB outlets for recharging and many AC outlets. Room desk is a bit small , but got some work done.
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Stayed 5 nights in Jul 2024

10/10 Excellent

Rosangela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great receptionists!!
The reception people were amazing! Great security and location. However, breakfast staff was not so friendly. They started to remove the empty plates from the buffet counter before the breakfast time ended without adding or replacing them with full dishes. Sometimes there were no plates, and food replacement or clean plates took a long time to arrive. Overall great experience.
Stayed 4 nights in Jul 2024