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Helpful staff, and great location. Within easy walking distance to restaurants, cafes and air conditioned shopping mall. I'll definitely stay there again.

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

This is our 3rd stay at the Ritz Zadun and we love it. Staff is amazing; rooms are villas and so spacious and location is terrific. We’ll be back.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

Pool was cold, furniture dated and food quality for room service is poor

Lovely condo in a very nice plaza with decent restaurants and a great coffee shop. Getting there was a nightmare. The link to the map took us to another property and the address typed in directly to Google Maps took us to a sketchy neighborhood. The only landmark they mentioned was a restaurant that no longer exists. It was stressful and added an hour to our trip. Nowhere in the listing did it mention the complex name — Puebleto Marino. Just that information would have been extremely helpful. Also, the internet was terrible and it was very difficult to watch TV or movies, a two hour movie took three hours because of how many times the internet dropped. Lastly, the pictures make us look as if the beach and pool are right outside, but they are down the road and there was no parking there, nor would the beach club staff bring us back to our condo. Otherwise, the location and amenities were lovely.