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El Embajador, a Royal Hideaway Hotel

5.0 star property

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Photo gallery for El Embajador, a Royal Hideaway Hotel

Property amenity
Outdoor pool, open 7:30 AM to 7:30 PM, pool umbrellas, sun loungers
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Gift shop
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Ave Sarasota 65, Santo Domingo, Distrito Nacional, 10110
  • Blue Mall
    ‪3 min drive‬
  • Malecon
    ‪3 min drive‬
  • Agora Mall
    ‪4 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪40 min drive‬

Room options

View all photos for Royal Suite (Ambassador)

Royal Suite (Ambassador) | Premium bedding, pillowtop beds, minibar, in-room safe

Royal Suite (Ambassador)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Executive Junior Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Ambassador Executive Junior Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Executive Junior Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Royal Executive Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Junior Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Executive Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Royal Junior Suite

Ambassador Royal Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Ambassador Royal Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Studio Suite

  • Sleeps 5
  • 1 King Bed

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About this property

El Embajador, a Royal Hideaway Hotel

5-star resort in Bella Vista
This resort features 2 restaurants, a full-service spa, and a casino. WiFi in public areas is free. Additionally, an outdoor pool, 3 bars/lounges, and a health club are onsite. Housekeeping is available on request.
El Embajador, a Royal Hideaway Hotel offers 298 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Accommodations offer separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Santo Domingo resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature MP3 docking stations and laptop-compatible safes. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the resort include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

In addition to a full-service spa, El Embajador, a Royal Hideaway Hotel features an outdoor pool and a health club. Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, 5 meeting rooms, and limo/town car service. Event facilities measuring 26307 square feet (2444 square meters) include conference space. This luxury resort also offers a casino, a sauna, and a terrace. Guests can use the outdoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

El Embajador, a Royal Hideaway Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
El Jardin del Embajador - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner.
Cru Tapas & Wine Bar - This bar specializes in Spanish cuisine and serves light fare only. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.
Las Cotorras Garden Bar - This restaurant is located by the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 22 per person
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cru Tapas & Wine Bar
  • El Jardin del Embajador
  • Las Cotorras Garden Bar
  • Lobby Bar

Things to do

  • 10 gaming tables
  • 30 slot machines
  • Bicycle storage
  • Casino (5,382 square feet of space)
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Dining table
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 26,307 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Elevator (72 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1956
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Airport shuttle fee: USD 50 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards

We should mention

Pool access available from 7:30 AM to 7:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Embajador
Embajador
RENOVATED El Embajador Royal Hideaway Hotel Santo Domingo
Occidental El Embajador Hotel
Occidental El Embajador Hotel Santo Domingo
Occidental El Embajador Santo Domingo
Occidental Embajador
El Embajador Royal Hideaway Hotel Santo Domingo
El Embajador Royal Hideaway Hotel
El Embajador Royal Hideaway Santo Domingo
El Embajador Royal Hideaway
RENOVATED El Embajador Royal Hideaway Hotel
RENOVATED El Embajador Royal Hideaway Santo Domingo
RENOVATED El Embajador Royal Hideaway
RENOVATED El Embajador a Royal Hideaway Hotel
El Embajador a Royal Hideaway Hotel
Occidental El Embajador
Occidental El Embajador Santo Domingo
El Embajador, A Royal Hideaway
El Embajador, a Royal Hideaway Hotel Resort
El Embajador, a Royal Hideaway Hotel Santo Domingo
El Embajador, a Royal Hideaway Hotel Resort Santo Domingo

El Embajador, a Royal Hideaway Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 860 out of 1150 reviews
Rating 8 - Good. 163 out of 1150 reviews
Rating 6 - Okay. 54 out of 1150 reviews
Rating 4 - Poor. 29 out of 1150 reviews
Rating 2 - Terrible. 44 out of 1150 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place y love
Stayed 1 night in Jan 2025

10/10 Excellent

Bladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2025

8/10 Good

Leonardo, SJO

Liked: Cleanliness, property conditions & facilities
The customer service at the bar, near the swimming pool is very bad
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Stayed 4 nights in Jan 2025

10/10 Excellent

Sergio

Fast check-in. Nice rooms and área.
Stayed 1 night in Jan 2025

10/10 Excellent

LUIS A, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 10 nights in Dec 2024

10/10 Excellent

Genesis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying with my husband. We love it! The hot tub is amazing!! The staff is very kind and polite.
Stayed 1 night in Dec 2024

10/10 Excellent

CARLOS, Bogota

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My complaint is the check in process: I arrived on Dec 31 at 5pm to the hotel and I stayed in line for the check in 1 hour !, when I finally get the front desk I’ve just got 1 of the 2 rooms that a booked and I had to wait until 7:30pm for my second room to be ready and I was with a kid ! It is supposed that the check in process starts at 3pm
Stayed 2 nights in Dec 2024

8/10 Good

leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe, quiet and clean
Stayed 1 night in Jan 2025

6/10 Okay

ANA LETICIA DE JESUS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay, my one complaint is the breakfast buffet I paid about $1,000 more, for my son, mother and I. The breakfast buffet ends at 11am. This is the second time I have stayed at this hotel, having paid for breakfast in advance and the first time I was dissatisfied with the breakfast. If the breakfast ends at 11am, why is food running out by 930am?? Nothing would get replenished and if you got there at 10am, there would be no way you’d get a table. If you don’t have enough food or tables for the people who reserved in advance when reserving the rooms, then there should be some sort of limit as to how much breakfast reservations can be accepted in advance. One day i arrived at 1015 and there was nothing but fruit and cheese left. One guy came out from the kitchen with a basket of bread to put out for everyone and I am not sure why he chose to turn around and return it to the kitchen.People were literally going after him asking for bread. Then I figured I’d be able to get some bread in the VIP lounge on my floor. I go there only to find they too didn’t have anything left. This is completely unacceptable especially at a 5 star hotel.There were times you couldn’t even get clean plates or even cups to serve yourself coffee, you’d see he dirty cups grouped on a table that could’ve been given to someone waiting to be seated.You cannot accept an exaggerated amount of reservations to then not have enough food, plates and utensils to accommodate the people who paid on advance
Stayed 16 nights in Dec 2024

10/10 Excellent

Ailime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una gran estadia. Servicio excelente.
Stayed 1 night in Dec 2024

6/10 Okay

Eduardo

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Más de 3 hora para el checquin
Stayed 1 night in Jan 2025

4/10 Poor

Roumyana

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and well maintained. The pool, gym and spa are very good.
Stayed 2 nights in Jan 2025

10/10 Excellent

hector

Stayed 2 nights in Jan 2025

4/10 Poor

Roumyana

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

eddy agustin, Mount Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Jarod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Stay
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose E.

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, would definitely stay here again
Stayed 1 night in Dec 2024

10/10 Excellent

Darien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel – 10/10! The room was absolutely beautiful, clean, and well-appointed, providing a perfect mix of comfort and style. The staff was friendly and attentive, making my experience even better. Highly recommend for anyone looking for a top-notch place to stay!”
Stayed 1 night in Dec 2024

10/10 Excellent

Minerva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto
Stayed 1 night in Dec 2024

4/10 Poor

Harlen

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy Bueno
Stayed 1 night in Dec 2024

10/10 Excellent

Ana Vila

Stayed 2 nights in Dec 2024