Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

International cuisine, alfresco dining
Exterior
Bar (on property)
Free daily buffet breakfast
In-room safe, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle El Conde
    ‪4 min walk‬
  • Columbus Park
    ‪6 min walk‬
  • Sambil Santo Domingo
    ‪4 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪22 min drive‬

Room options

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

7.6 out of 10
Good
(7 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Non Smoking (Bright)

8.8 out of 10
Excellent
(6 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking (Bright)

8.0 out of 10
Very good
(2 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony

7.8 out of 10
Good
(7 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Twin Beds, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Bedrooms, Non Smoking

  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(14 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5-star Santo Domingo hotel, connected to the convention center in Zona Colonial
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Colonial hotel also offers a fitness center, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in August 2020.

Gran Hotel Europa Santo Domingo, Trademark by Wyndham has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (DOP 550 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Sky Europa

Things to do

  • Gym

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (43 inches high)
  • Handrails in stairways (43 inches high)
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1930
  • Colonial architecture
  • Designated smoking areas
  • Local culture and ecosystem education
  • Renovated entire property - August 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DOP 1320.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 405 out of 714 reviews
Rating 8 - Good. 193 out of 714 reviews
Rating 6 - Okay. 68 out of 714 reviews
Rating 4 - Poor. 24 out of 714 reviews
Rating 2 - Terrible. 24 out of 714 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar on roof very noisy with music and signing until very late. Do not accept a room on 4th floor, especially if you have to get up early for the airport, you will not get any sleep
Stayed 1 night in Mar 2025

8/10 Good

pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is little old but is very well located, staff is friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Edel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property and the rooms were very nice. Staff is great. The only thing I did not like was the noise level in the morning. If you want to sleep in you can’t because you can hear everything that is going on in the hallways. Doors being slammed people walking and talking. The cleaning people going from door to door and having conversations in the hallways. None the less, it was a great experience. Parking in the side the building was 11 dollars which I think should be included if the guest is staying at the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was really friendly and the hotel really clean. Walking distance to the Fortress,the cathedral, nice amd safe walk around the area
Stayed 2 nights in Mar 2025

8/10 Good

Maria de la Paz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good place to stay in the colonial area because everything is at a walking distance. It was clean, quiet, and the breakfast had many options to choose from. The personnel was helpful and efficient. The only reason I give it four stars instead of five is because there was no desk in the bedroom, which was very inconvenient, the gym is very tiny, and my particular room had very high, small windows --so no views or much natural light.
Stayed 4 nights in Mar 2025

6/10 Okay

Thomss

Liked: Cleanliness, staff & service
There was not hot water to take a shower. My last day at the hotel is when the water was warmer
Stayed 5 nights in Mar 2025

8/10 Good

Javier Antonio

Liked: Cleanliness, staff & service
The place
Stayed 1 night in Feb 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, safe, clean and friendly personnel and parking on premises.
Stayed 6 nights in Feb 2025

4/10 Poor

regan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Value, amenities, dining and location! Definitely recommend!💯
Stayed 1 night in Jan 2025

10/10 Excellent

Trevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time there. It was clean. Breakfast is always delicious. The hotel is in a safe location with great historical sites and restaurants to experience.
Stayed 6 nights in Feb 2025

8/10 Good

Annalise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff was very friendly. Definitely will stay here again
Stayed 1 night in Nov 2024

8/10 Good

Dainia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Roan

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, nice place worth the visit and payment
Stayed 1 night in Mar 2025

2/10 Terrible

Dancy

Stayed 1 night in Feb 2025

10/10 Excellent

Franklyn

Stayed 2 nights in Feb 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Philippa

Stayed 1 night in Feb 2025

10/10 Excellent

Milmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Marcia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
recently booked a room at your hotel through Expedia, but I did not receive the room I paid for. Expedia has informed me that they are unable to process a refund because they cannot get in touch with management, which is highly unprofessional. Additionally, the room conditions were extremely disappointing—far smaller than expected, with little to no soundproofing, making for an uncomfortable stay.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. U may or may not get hot water
Stayed 3 nights in Feb 2025

10/10 Excellent

ARNALDO

Liked: Cleanliness, staff & service, property conditions & facilities
excelente relaciòn calidad-precio
Stayed 1 night in Feb 2025

10/10 Excellent

Laura V, Arlington

The hotel is near by everything and safe, we walked late at night and no problems, staff was wonderful, rooms are small but if you do not mind you will find it nice
Stayed 4 nights in Feb 2025