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Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
In-room safe, blackout drapes, iron/ironing board
Bar (on property)
Lobby
International cuisine, alfresco dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle Las Damas
    ‪3 min walk‬
  • Calle El Conde
    ‪4 min walk‬
  • Columbus Park
    ‪6 min walk‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building) | In-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Bright)

In-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Bright)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony | In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking (Bright)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Twin Beds, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,)

Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,) | In-room safe, blackout drapes, iron/ironing board

Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board

Room, 2 Twin Beds, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Bedrooms, Non Smoking

Room, 2 Bedrooms, Non Smoking | In-room safe, blackout drapes, iron/ironing board

Room, 2 Bedrooms, Non Smoking

  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5-star Santo Domingo hotel, connected to the convention center in Zona Colonial
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Colonial hotel also offers a fitness center, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in August 2020.

Gran Hotel Europa Santo Domingo, Trademark by Wyndham has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (DOP 550 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Sky Europa

Things to do

  • Gym

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (43 inches high)
  • Handrails in stairways (43 inches high)
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1930
  • Colonial architecture
  • Designated smoking areas
  • Local culture and ecosystem education
  • Renovated entire property - August 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DOP 1320.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 697 reviews
Rating 8 - Good. 190 out of 697 reviews
Rating 6 - Okay. 64 out of 697 reviews
Rating 4 - Poor. 24 out of 697 reviews
Rating 2 - Terrible. 24 out of 697 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Philippa

Stayed 1 night in Feb 2025

10/10 Excellent

Milmer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Marcia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
recently booked a room at your hotel through Expedia, but I did not receive the room I paid for. Expedia has informed me that they are unable to process a refund because they cannot get in touch with management, which is highly unprofessional. Additionally, the room conditions were extremely disappointing—far smaller than expected, with little to no soundproofing, making for an uncomfortable stay.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. U may or may not get hot water
Stayed 3 nights in Feb 2025

10/10 Excellent

ARNALDO

Liked: Cleanliness, staff & service, property conditions & facilities
excelente relaciòn calidad-precio
Stayed 1 night in Feb 2025

10/10 Excellent

Laura V, Arlington

The hotel is near by everything and safe, we walked late at night and no problems, staff was wonderful, rooms are small but if you do not mind you will find it nice
Stayed 4 nights in Feb 2025

8/10 Good

William Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a repeat guest of the Gran hotel Europa. The hotel is clean. The staff are attentive to your needs. The hotel is located near Calle Conde - there are some excellent restaurants nearby. The rooftop breakfast is terrific and there is a panoramic view of Santo Domingo. The hotel is in the historic Zona Colonial and you can walk to several nearby attractions. The Cathedral of the Americas is a short walk away. Barrio Chino has some decent Chinese Restaurants and there is a Sunday Market in the Bario Chino. The staff here look after their guests. I will return to the Gran hotel Europa.
Stayed 4 nights in Jan 2025

8/10 Good

Lucia, Woodside

Traveled with family
Liked: Cleanliness, staff & service, amenities
This place is in la Ciudad Colonial of Santo Domingo. It is really beautiful and it has very high end restaurants around the area. La casa del dulce (house of sweets) a landmark in the DR, as this is an establishment that has been there for years, is right there. You can find the best leave cheese (Queso de Hoja) and other traditional stuff a prices that wont break the bank. They only take cash though, it can be dominican pesos or dollars. The location is great, the hotel was clean and great. It has a rooftop where they serve breakfast lunch and dinner. Very nice. Would stay again, although my house is only 15 minutes from there. :)
Stayed 1 night in Nov 2024

10/10 Excellent

DESTINY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get around
Stayed 1 night in Jan 2025

10/10 Excellent

Freddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Jan 2025

6/10 Okay

Manuel

Liked: Cleanliness, staff & service
Disliked: Amenities
I enjoy my interaction with the hotel's staff, they were always friendly and willing to help.
Stayed 4 nights in Jan 2025

8/10 Good

sebastian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose M. Aponte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy lindo antiguo limpio y todo muy bien en la propiedad centrica cerca de todo caminando.
Stayed 8 nights in Jan 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always available to help and everyone was friendly and professional. The buffet breakfast was good, though it could've used a little more variety. The rooftop dinning and bar area was beautiful and kept clean and inviting. My room was smaller than I anticipated and the doors need to be changed as they show a lot of wear. There was no shelf or place to put one's toiletries in the bathroom which is annoying. However, these are minor issues. There was always enough hot water and the water pressure was good. It is centrally located with a lot of dining options nearby as well as of course being right in the middle of the Zona Colonial so there's plenty to see and do. I'd likely stay here again
Stayed 6 nights in Jan 2025

10/10 Excellent

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Olga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for solo travelers and fir couples. Nice terrace with music
Stayed 1 night in Jan 2025

6/10 Okay

Digna

Ordered a room on first floor due to knee issues and was given a room upstairs where the elevator cannot reach. Issue was resolved on day one and was moved to a room where the elevators could reach, so I thank you for that. Breakfast was good and plenty, as well as breakfast area was nice. The only reason I give 3 stars overall is because the pics online are deceiving and the place is not as fancy or clean as it looks. I would not return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ransly

Stayed 1 night in Nov 2024

8/10 Good

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, walkable in a safe area. Room was clean and the hotel staff were very helpful and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Wanda

Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

gary

Stayed 2 nights in Oct 2024

8/10 Good

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean and great. The restaurant roof top is old or boring. But the hotel and area is good
Stayed 3 nights in Jan 2025