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Kimpton Las Mercedes by IHG

4.5 star property

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Photo gallery for Kimpton Las Mercedes by IHG

Outdoor pool
Garden
Outdoor pool
In-room safe, blackout drapes, soundproofing, iron/ironing board
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
Calle Las Mercedes #155, Santo Domingo, Distrito Nacional, 10210
  • Calle El Conde
    ‪4 min walk‬
  • Columbus Park
    ‪4 min walk‬
  • Sambil Santo Domingo
    ‪4 min drive‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite, 1 King Bed (Roof Top, Las Mercedes)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed (Roof Top, Las Mercedes)

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed, Balcony (Essential)

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Terrace

In-room safe, blackout drapes, soundproofing, iron/ironing board

Premium Room, 2 Twin Beds, Terrace

  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Balcony (Top Floor)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed, Balcony (Top Floor)

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed with Sofa bed (Essential)

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed with Sofa bed, Balcony (Essential)

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Bathtub (Roof Top, Terrace, Outdoor Bathtub)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed, Bathtub (Roof Top, Terrace, Outdoor Bathtub)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Colonial)

Suite, 1 King Bed (Colonial) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed (Colonial)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Balcony (Top Floor)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 2 Twin Beds, Balcony (Top Floor)

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Premium Room, 1 King Bed

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub, Balcony (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible Bathtub, Balcony (Essential)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Balcony (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 2 Twin Beds, Balcony (Essential)

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Suite, 1 King Bed, Balcony

Studio Suite, 1 King Bed, Balcony | In-room safe, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 King Bed, Balcony

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 2 Twin Beds (Essential)

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Terrace

In-room safe, blackout drapes, soundproofing, iron/ironing board

Premium Room, 1 King Bed, Terrace

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (City Single)

Room, 1 Queen Bed (City Single) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed (City Single)

  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Essential)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room, 1 King Bed (Essential)

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Kimpton Las Mercedes by IHG

4.5-star hotel in Zona Colonial
3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a snack bar/deli.
Kimpton Las Mercedes by IHG offers 130 air-conditioned accommodations with safes and coffee/tea makers. 55-inch plasma televisions come with cable channels.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. This Santo Domingo hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages. The spa is open daily.
In addition to a full-service spa, Kimpton Las Mercedes by IHG features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

4 meeting rooms are available. This Colonial hotel also offers a garden, concierge services, and dry cleaning/laundry services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite covered valet parking is complimentary. A total renovation of this property was completed in June 2024.

Kimpton Las Mercedes by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
ZOLA - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required.
El Patio - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Coral Buffet - Onsite diner. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: DOP 1,750 to 2,000 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coral Buffet
  • El Patio
  • ZOLA

Things to do

  • 24-hour gym
  • Bicycle tours
  • Full-service spa
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Full-service spa

  • Deep-tissue massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (38 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2024
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service
  • Mini-fridge
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately DOP 1750 to 2000 for adults, and DOP 0 to 0 for children
  • Airport shuttle fee: DOP 2700 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Kimpton Las Mercedes by IHG Hotel
Kimpton Las Mercedes an IHG Hotel
Kimpton Las Mercedes by IHG Santo Domingo
Kimpton Las Mercedes by IHG Hotel Santo Domingo

Kimpton Las Mercedes by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 75 reviews
Rating 8 - Good. 7 out of 75 reviews
Rating 6 - Okay. 6 out of 75 reviews
Rating 4 - Poor. 1 out of 75 reviews
Rating 2 - Terrible. 0 out of 75 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mitra

Stayed 3 nights in Dec 2024

10/10 Excellent

Kanny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Las Mercedes! Stunning
Stayed 3 nights in Nov 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2024

10/10 Excellent

Graciela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and hospitality impeccable
Stayed 4 nights in Dec 2024

10/10 Excellent

Edwin

Stayed 4 nights in Dec 2024

6/10 Okay

Mariajose

Stayed 1 night in Dec 2024

10/10 Excellent

James Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Courtyard
The hotel experience was amazing. Beautiful courtyard with complimentary wine in the afternoons and coffee or tea in the mornings. Overall design clean and modern. Within reasonable walking distance to most of the Colonial District.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very clean and new. We would absolutely return. Great walkable area with many restaurants around.
Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Average to poor - needs to be better
Surprisingly large, pool area is nice albeit your interrupted by the neighbours shouting from their living rooms 5m opposite, but can't be helped. Just strange to have such a fancy hotel with poor housing opposite. The levels of English within the staff was shockingly poor, especially the check-in staff, for an IHG hotel I can't quite believe it. I had to work in the morning and realised there is no plugs for the desk, what's the point! It was very quiet with few guests but no one went out of there way help, had to chase for service at breakfast and again had issues with English. I speak basic Spanish but a high end hotel should have staff with high levels of English, the Intercontinental certainly does where we normally stay. Won't return, they also have day pass guests who just sit in the pool all day with drinks and put belongings over multiple seats and tables, didn't expect that for this hotel. We won't return as there are many better hotels which are cheaper also.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Business traveler
Liked: Amenities
Beautiful hotel
Stayed 1 night in Dec 2024

8/10 Good

DAGUANG

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Quisqueya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joanne Venus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel - has lots of history plus now modern. The hotel staff was great and very attentive.
Stayed 2 nights in Dec 2024

6/10 Okay

NESTOR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel it self its nice like videos and pictures. But area even though its called : Colonial Area its very bad the surroundings, hotel staff are nice people and willing to help but they need way more training in the hospitality industry since sometimes they seem clueless about a simple request, I definitely regret staying there Vs staying in a well known Hotel Chain in the financial district area, If they rebuild the colonial area it may be a good option but not now.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alejandro, Santo Domingo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimpton is the best hotel in the zona colonial, rooms are new and modern. Will go there again for sure.
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. The staff were so friendly, especially the concierge Maria. The hotel was in great condition and it was quiet, calm, and well located.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alfredo

Stayed 1 night in Sep 2024

10/10 Excellent

Scot

Stayed 1 night in Oct 2024

10/10 Excellent

edward c

Liked: Cleanliness, staff & service, property conditions & facilities
I would have preferred a larger mirror at the sink but the vanity was designed as it was and it really was a minor issue. I believe the water available at various locations e.g., the pool/gym area had not been filtered and it made me sick but I quickly recovered but that should be checked. The hotel also needs to install a ATM so clients are not directed to the supermarket. I would recommend for a hotel of this caliber that that it consider adding a spa where a manicure/pedicure/massage can be accessed upon advance request or by appointment. The food, while presented beautifully was not equal to the presentation and was an overall disappointment. I ate one breakfast once and had no desire to return for breakfast or any other meals -- particularly when there are so many superior places to eat cheaply including Villar Hermanos and/or at Blue Mall or the Piantini area. May also consider providing designated taxi service for ground transportation. Parking was also an issue for taxis and there should be allowances -- didn't appreciate the abrupt nature of security when I was paying for a taxi that had to move forward and the assumption that I was not a guest at the property. It was a bit embarrassing and humiliating to say the least. These were minor issues they did not alter the overall pleasant experience and I hope to return as a guest again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Brian

Stayed 1 night in Sep 2024

6/10 Okay

Han Z

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property but my room was advertised as having a balcony when it opened into a back atrium facing a wall. Was very disappointed by the room, I booked a balcony because I like having natural light. The pool was also out of commission every day I was there, huge disappointment as this was one of the main reasons I booked this hotel.
Stayed 3 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but construction everywhere
I recently stayed at the Kimpton and while the property itself is beautiful, my experience was overshadowed by ongoing construction throughout the hotel. For two days, we were unable to use the pool, which was a key part of our plans. The construction was not only disruptive, but it was also visible throughout the hotel, making it less enjoyable to relax and take in the surroundings. On another day, we were woken up from a nap by construction noise. Had we been informed of the extent of the work ahead of time, we might have made other arrangements. It really took away from what was supposed to be a peaceful, relaxing stay. While the hotel has a lot of potential, this situation significantly impacted our experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool area and breakfast.
Stayed 1 night in Oct 2024

10/10 Excellent

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Francisco, Santo Domingo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
La habitación tenía almohadas que olían mal, a mitad de la noche pedimos que nos llevaran nuevas, y lo hicieron. Igualmente, el servicio en el restaurante italiano estuvo lento, y había pocas personas. Pero la comida demasiado buena. El aire no enfriaba bien, y con el calor que hace, pasamos mucho calor en la noche. La habitación tiene algunos problemas: (a) cuando cuelgas las toallas, tocan los controles de las luces y las prenden/apagan si se mueven, (b) no hay espacio de colocar cosas en el lavamanos sin que se mojen, (c) hay muy poco espacio de closet, y el espacio para colocar las maletas queda justo debajo de las camisas, o sea que lo hace incómodo.
Stayed 1 night in Sep 2024