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Luca Hotel by Heritage Residences Signature Collection

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Luca Hotel by Heritage Residences Signature Collection

Outdoor spa tub
Gym
Lobby
Front of property - evening/night
Down comforters, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle 19 de Marzo No. 164, Ciudad Colonial, Santo Domingo, Distrito Nacional, 10211
  • Calle El Conde
    1 min walk
  • Columbus Park
    4 min walk
  • Santa Maria la Menor Cathedral
    4 min walk
  • Santo Domingo (HEX-Herrera Intl.)
    22 min drive

Room options

View all photos for Family Double Room, 2 Double Beds

Family Double Room, 2 Double Beds | Down comforters, minibar, in-room safe, individually decorated

Family Double Room, 2 Double Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room | Down comforters, minibar, in-room safe, individually decorated

Premium Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Down comforters, minibar, in-room safe, individually decorated

Traditional Room, 1 Queen Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (567)
The price is $77
per night
$99 total
includes taxes & fees
Jan 22 - Jan 23
Gran Hotel Europa Santo Domingo, Trademark by Wyndham

About this property

Luca Hotel by Heritage Residences Signature Collection

3.5-star hotel in Zona Colonial
Along with a restaurant, this hotel has 2 bars/lounges and a 24-hour fitness center. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a rooftop terrace, a spa tub, and a meeting room.
Luca Hotel by Heritage Residences Signature Collection offers 11 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 32-inch LED televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. This Santo Domingo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Luca Hotel by Heritage Residences Signature Collection features a spa tub and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a meeting room, coworking spaces, and limo/town car service. This Colonial hotel also offers a rooftop terrace, barbecue grills, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Luca Hotel by Heritage Residences Signature Collection has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Skylounge - Overlooking the ocean, this rooftop bar specializes in local cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Jardín Colonial - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Catalan, English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Jardín Colonial
  • Skylounge

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Spa tub

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • In-room roll-in shower

More

  • 1 building
  • 4 floors
  • Built in 1600
  • Colonial architecture
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Luca Hotel Santo Domingo
Luca Santo Domingo
Luca Hotel
Luca Hotel by The Oxo House
Luca Hotel by Heritage Residences Signature Collection Hotel

Luca Hotel by Heritage Residences Signature Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 400 out of 570 reviews" "
Rating 8 - Good. 113 out of 570 reviews" "
Rating 6 - Okay. 31 out of 570 reviews" "
Rating 4 - Poor. 17 out of 570 reviews" "
Rating 2 - Terrible. 9 out of 570 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in colonial center
Nice boutique hotel in colonial center. All the staff were great, friendly and helpful, especially Johnny! Our only complaint is that there was no soap by the bathroom sinks, only the soft soap dispenser in the shower. Also, the towels were somewhat thin and on the small side. Otherwise everything was fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful and Rosio from the front desk make my stat wonderful
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay at the Luca Hotel. My room was clean, beautiful and comfortable, breakfast was tasty, and the location is fantastic. I highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really comfortable, clean, amazing room, and the location is great. Easy walk to lots of restaurants and sites in the Zona Colonial. The staff were really helpful and nice. Highly recommend. The only note is parking: the site says there is free parking but it’s street parking, which depending on the day can be hard to find nearby.
Stayed 2 nights in Sep 2024

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a big shout out to Johnny for being so curious and helpful. Also thank you Johnny for recommending me to a fabulous tour guide by the name of Edison Rondon. He was my driver from the airport to the hotel and I also hired him to give me a tour of the city. We spent 7 hours going all over Santo Domingo and he really made the experience very pleasant and I learned allot about his country. Very polite, professional, funny and smart. It was a great experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Candy, Carteret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property definitely will be back
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción en la Zona Colonial
Stayed 1 night in Aug 2024

2/10 Terrible

Carmen

Disliked: Staff & service, room comfort
Staff needs to be trained in customer service!!!
It went wrong from the check in. Please note that it is completely weird, the fact that the concierge (Milagros) was not behind the front desk, but sitting in one of dining table with a computer. As soon as I checked and made my payment upfront, I asked for my welcome drink, Milagros checked my reservation and said that it was a beer, they brought the beer and then left. I then asked for the bottle of wine (gold member) and she proceeded to say that she apologize since it was either/or, and if they gave me wine, I would have to pay for the beers. I told her that was her mistake, she brought the wine but insisted that I needed to pay for the beers. Never an apology, even knowing that it was my birthday. Never gave me the welcome drink, I purchased my own wine and return the one she gave me. The room had only solar shade, there was no black out, so at 6am I was up. The overnight concierge was wearing sandals, and at breakfast we wanted some mimosas, but they ran out of cava and prosecco. I left before check out! Customer service is very poor. Like I told her, knowing that she never offered the welcome drink, knowing that she never said either/or, knowing that I had a bad experience there in the past and knowing that it was my birthday weekend; she was supposed to get approval from Management and leave the wine bottle at not cost, like I told her, it was not about the wine and the cost of it, it was her customer service skills. They have completely lost a customer.
Stayed 1 night in Aug 2024

8/10 Good

Louis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedrooms were very clean. Food was very limited
Stayed 1 night in Aug 2024

8/10 Good

Sasha Gaye, Kingston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked it for a night and our flight was early the next day so we didnt get to tour the grounds however the courtyard was gorgeous. Owner was great and very facilitating. Short walk from restaurants and shopping. The bed was more comfortable than the all inclusive we stayed at before getting here.
Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Amenities
Great location and Rocio was super helpful with everything we needed. She called us a taxi and made sure they weren’t giving us the high tourist price
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay agin
Great location and room. The staff engaged me via whatsapp and it was a really quick and easy check in. Breakfast was great. We had a bad experience with the night staff woman. She wasn't helpful or responsive to us, but the sayshift person apologized.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming, would definitely stay here again. I would recommend
Stayed 6 nights in Jul 2024

10/10 Excellent

Kofi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Luca Hotel . Johnny and all the staff at the Luca Hotel made our stay amazing . Breakfast was amazing and it was beautiful to stay in a residence built in the 1600.
Stayed 2 nights in Jul 2024

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I met all my expectations, Rocio, Johnny an Milly are the best hosts!!! The place is a little part of history. The place is amazing!! I Will always recommend it.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room at Hotel Luca is very comfortable, clean, and tidy. Ignacio is charming, and his team is very attentive.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personnel of the Hotel was very friendly and always willing to make our stay very comfortable. They communicated before our trip and arranged the transport from the airport. The hotel was very well located making many historical places located iat walking distance. The facilities were beautiful preserving the Colonial style whilea very well maintained.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rosalia

Stayed 2 nights in Jun 2024

10/10 Excellent

Raekwon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel the staff and catering was amazing es mi favorita hotel en la zona colonial Santo Domingo ❤️🇩🇴💯
Stayed 5 nights in Jun 2024

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service et accueil hors pair!
Stayed 3 nights in Jun 2024

10/10 Excellent

Gabriel, FLUSHING

Liked: Staff & service, amenities, property conditions & facilities
The hotel is great, staff very polite and professional and the location is awesome. I strongly recommend this hotel.
Stayed 1 night in May 2024