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Sheraton Santo Domingo Hotel

4.0 star property

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Photo gallery for Sheraton Santo Domingo Hotel

Outdoor pool, pool umbrellas, sun loungers
Interior
View from property
Exterior
Junior Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
365 George Washington Avenue, Santo Domingo, 10205
  • Malecon
    ‪1 min walk‬
  • Guibia Beach
    ‪18 min walk‬
  • Calle El Conde
    ‪19 min walk‬
  • Santo Domingo (SDQ-Las Americas Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Outdoor pool, pool umbrellas, sun loungers

Club Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Premium bedding, down comforters, minibar, in-room safe

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sheraton Santo Domingo Hotel

4-star Santo Domingo hotel, connected to a shopping center in Gascue
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Santo Domingo Hotel offers 245 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 18 years old are not allowed in the swimming pool or health club without adult supervision.

In addition to an outdoor pool, Sheraton Santo Domingo Hotel provides a health club and a sauna. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 13 meeting rooms. Event facilities measuring 5355 square feet (497 square meters) include a conference center. This business-friendly hotel also offers a terrace, barbecue grills, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Sheraton Santo Domingo Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Cafe Casabe Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Casabe Restaurant

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business center
  • Conference center (5,355 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.6 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 192
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 12 per night (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 25.6 per pet (varies based on length of stay) plus USD 192 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool or health club without adult supervision

Property is also known as

Hotel Magna 365
Hotel Magna 365 Santo Domingo
Magna 365
Magna 365 Hotel
Magna 365 Santo Domingo
Sheraton Santo Domingo Hotel
Sheraton Santo Domingo
Sheraton Santo Domingo
Sheraton Santo Domingo Hotel Hotel
Sheraton Santo Domingo Hotel Santo Domingo
Sheraton Santo Domingo Hotel Hotel Santo Domingo

Sheraton Santo Domingo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1000 reviews
Rating 8 - Good. 218 out of 1000 reviews
Rating 6 - Okay. 56 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Olivia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
The hotel was beautiful. The breakfasts was really good and had many options. The lunch and dinner restaurant was ok. Pool bar was great with good food. Emiliano was wonderful. Housekeeping ( Maria) was great. The view of our room was fair. Everyone was very friendly.
Stayed 7 nights in Dec 2024

2/10 Terrible

Zhihua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Guest in the next room played loud music at 2am. The hotel could not handle it well.
Stayed 2 nights in Dec 2024

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

leandro

Stayed 2 nights in Dec 2024

8/10 Good

Sudy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Fidencio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness
Services was great, one suggest is microwave in rooms
Stayed 3 nights in Dec 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

arturo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Old Sheraton hotel Carpets dirty Breakfast is super expensive for the quality and little variety it has. My room did not have a mini bar, you have to ask for it to be installed or they will change your room, something ridiculous never seen before in a hotel. I don’t recommend this hotel , sorry

4/10 Poor

Fernando, Los Angeles

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Delayed check-out service. No support staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area
Stayed 1 night in Dec 2024

10/10 Excellent

Yahaira

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay at this hotel again for sure, clean a comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Luz

Stayed 3 nights in Oct 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out process is to long. They didn’t keep a credit card for incidentals and I was told that “ I didn’t have credit “ so I had to go back and ask for them to take a credit card so I could use the bars, restaurants etc!
Stayed 2 nights in Nov 2024

6/10 Okay

Jie Liang Wu, Brooklyn Ny

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly but hotel room condition was old , water was not enough for shower
Stayed 3 nights in Oct 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel the pool everything was good but the breakfast was nasty
Stayed 2 nights in Sep 2024

10/10 Excellent

anderson johanny, Sosua

Stayed 1 night in Jun 2024

6/10 Okay

Pablo

Liked: Staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Calvin Jerome

Liked: Amenities
l had a pleasant stay. All the were attentive and professional even the maid service. The location with a wonderful ocean walking park was a highlight. Just be careful crossing the extremely busy street. I’d recommend a stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anania, Yonkers

Stayed 2 nights in Oct 2024

8/10 Good

Ketty

Stayed 3 nights in Sep 2024

10/10 Excellent

Carmen, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Oct 2024

10/10 Excellent

Raul

Stayed 2 nights in Sep 2024

6/10 Okay

Rosa, Round Rock

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had to get into an argument due to the number of people in the reservation , according to Sheraton Santo Domingo , there is an extra charge for a 2nd person in the room , this is the first time in all my years of traveling and using marriott or sheraton properties that such policy is mentioned , even thohg I checked and expedia gives the exact same rate for 1 or 2 persons in the room !
Stayed 1 night in Oct 2024

6/10 Okay

JONATHAN, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024