2/10 Terrible
Doga
Traveled with partner
Apr 14, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and immediately was appalled at the smell our room had. A combination of BO and whatever chemical/cleaning solution they used to try to mask it. The AC was not working properly and opening windows did not help (street view room).
By 8pm on the check-in day we asked the person at the front desk to check out and for a refund. They called the manager and agreed to it, however we were told to cancel through orbitz as we booked through the third party. When we created a ticket to ask for a refund, orbitz customer service said they need to confirm with the manager. After waiting 3 days we got an email saying the Hotel management could not be contacted and did not approve our refund.
This is all addition to the ongoing renovations on the building while we were supposed to stay there AND the door locks not working. So the staff had to go and unlock every guests room each time you would come back to your room.
I recognize that this is a small town, however, if in the hospitality business customers need to be considered a bit more. This place is out to make money even though their hotel and rooms are not suitable for hosting anyone. I do not recommend this "hotel" anyone staying in Santo Tirso.
Doga
Stayed 3 nights in Mar 2024