6/10 Okay
Sophie
Traveled with family
Jul 2, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a mother-daughter trip. This hotel delivers what you would expect from a five star property, no more and no less, with the emphasis on “no more”. I was very satisfied with my experience but not blown away. Staff was extremely helpful and responsive. I valet ‘ed my car and they were always on time to bring it, showed up right on time to take our luggage to the car on the day of departure etc. Their Concierge was extremely helpful with bookings and reservations.
Room photos accurately represent what you get. Not mentioned in the description anywhere is that their idea of “central air” is setting the temperature at 69F and not letting you adjust it. Which was perfectly fine with me but my mother found it a bit too chilly. The hot tubs also have to be operated by the hotel staff. They are gigantic and personally I found no use for a hot tub given how hot it was outside.
As many have mentioned, there are steps. You are in Santorini; of course there are steps. There are 75 steps between the pool and the street level, I counted. The steps are uneven, cobblestoned, many sloping downhill, and have no railing. Strongly suggest against wearing wedge heels on them.
What really took the bloom of the rose though was the fact that these guys did not give me Marriott points for this very expensive stay despite being a Marriott property. Had I known this would be the case, I would have booked elsewhere, and that’s what I will do in the future.
