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ibis Santos Valongo

3.0 star property

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Photo gallery for ibis Santos Valongo

Bar (on property)
Exterior
Lobby lounge
Standard Apartment, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping
  • Pet friendly
  • Laundry

Explore the area

Map
Rua Alexandre Gusmão, Praca Lions Club 420, Santos, 11010320
  • Santos Historical Streetcar
    ‪13 min walk‬
  • Gonzaga Beach
    ‪6 min drive‬
  • Monte Serrat
    ‪10 min drive‬
  • São Paulo (CGH-Congonhas)
    ‪55 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds

Minibar, in-room safe, desk, blackout drapes

Standard Apartment, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Apartment, 1 Double Bed

Minibar, in-room safe, desk, blackout drapes

Standard Apartment, 1 Double Bed

  • 204 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 2 Twin Beds

Standard Apartment, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Standard Apartment, 2 Twin Beds

  • 204 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

ibis budget Santos Gonzaga

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.2 out of 5, Very Good, (1000)
$44 nightly
The price is $44 total
includes taxes & fees
ibis budget Santos Gonzaga

About this property

ibis Santos Valongo

3-star Santos hotel close to Museum of Coffee
A restaurant, a bar/lounge, and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Ibis Santos Valongo offers 240 air-conditioned accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. This Santos hotel also offers multilingual staff, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

Ibis Santos Valongo is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6 AM and 10 AM and on weekends between 6:30 AM and 11 AM.
Ibis Santos Valongo has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (BRL 37 per day)
  • Valet parking on site (BRL 34 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; BRL 53 for adults and BRL 26.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 75 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 53.00 for adults and BRL 26.50 for children
  • Self parking fee: BRL 37 per day
  • Valet parking fee: BRL 34 per day
  • Pet fee: BRL 75 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ibis Santos Valongo Hotel
Ibis Santos Valongo
ibis Santos Valongo Hotel
ibis Santos Valongo Santos
ibis Santos Valongo Hotel Santos

ibis Santos Valongo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 716 reviews
Rating 8 - Good. 241 out of 716 reviews
Rating 6 - Okay. 91 out of 716 reviews
Rating 4 - Poor. 23 out of 716 reviews
Rating 2 - Terrible. 18 out of 716 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

NILMAR OLIVEIRA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
nothing
Stayed 1 night in Nov 2024

6/10 Okay

Natalee

Liked: Cleanliness, staff & service
The rooms are extremely small especially the room with the twin beds Please take your own washcloth they don’t offer Breakfast options are good
Stayed 3 nights in Aug 2024

8/10 Good

Rafael

Stayed 1 night in Nov 2023

8/10 Good

roberto

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed for 7 nights...change the towels..garbage bag...that'all...No Clean!!!!
Stayed 7 nights in May 2023

8/10 Good

NEIDE, SANDY HOOK

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
great location
Stayed 9 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Marshall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Santos

Fantastic Stay and Great Rate. A+
Stayed 1 night in Jan 2021

10/10 Excellent

Lee, Wales, UK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite kind safe respectsble and safe Great lounge / restaurant Awewome stay!
Stayed 1 night in Nov 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Clean, quiet, new, good wifi, good value, comfortable. Wonderful.
Stayed 1 night in Oct 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

:)

clean confortable and quiet. Close to downtown but area a little dangerous at nightime for walking so could be best to take taxi if you are by yourself
Stayed 1 night in Apr 2019

8/10 Good

Davis C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach friendly hotel

Friendly staff and good food. No problem bringing a guest up to visit...no questions asked.

10/10 Excellent

ANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities, room comfort

estadia de 1 dia

O hotel é bem estruturado, bom WI-FI, TV boa, cama confortável e chuveiro bom, mas a limpeza não estava tão boa. O telefone estava coberto de pó, não dava coragem de usar e uma das toalhas estava molhada dando a impressão de que não houve troca. A localização não achei muito boa pois não tem farmácia,nem mercado perto, só tem dois postos com duas lojas de conveniência próximo ao hotel, mas o hotel como um todo oferece uma boa estrutura de hospedagem.
Stayed 1 night in Feb 2025

8/10 Good

Rita

Business traveler
Liked: Cleanliness, staff & service
Limpeza e café d manhã - gostei Corredor aosair do elevador - não gostei, cheiro de mofo
Stayed 1 night in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Maycon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom pelo pouco que fiquei
Stayed 1 night in Feb 2025

4/10 Poor

Fabiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Uma incrível bagunça num dia normal

O check-in levou uma hora e meia, mesmo com apenas cinco pessoas na nossa frente. Os dois atendentes estavam sobrecarregados, lidando com um processo lento e ainda resolvendo problemas operacionais (falta de toalha, travesseiro, elevador quebrado), que não tinham relação com o atendimento no balcão. Tudo desorganizado. O procedimento era arrastado: pegavam os documentos, iam até uma sala sem explicação, voltavam, faziam perguntas, acessavam um sistema que nem sabiam usar. Um caos. O check-out foi a mesma bagunça. Esperamos 40 minutos sem qualquer orientação. A fila era desorganizada, os hóspedes estavam confusos e ninguém informava os próximos passos. Se adotassem um sistema mais eficiente, como o da rede Budget, onde o pagamento do restaurante é feito no próprio restaurante, tudo seria mais ágil. Foi, sem dúvida, o pior atendimento de hotel que já vivi. No quarto, faltaram travesseiros e toalhas. Se cada funcionário estivesse focado na sua função, talvez o problema fosse menor. Mas onde estavam o gerente e o subgerente? Como não perceberam essa desordem em processos que são tão comuns em hotéis? Eu acredito muito que o olhar do dono ou do responsável faz toda a diferença para a equipe e para o resultado. Falta gestão! Falta organização! Falta experiência em observar de perto a experiência do cliente. Lamentável!
Stayed 1 night in Feb 2025

10/10 Excellent

VANDA SUELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ibis Valongo- Santos SP

A minha sugestão é para mudarem o produto que passam no piso do , banheiro e do box ou mais cuidado no enxague, colocando mais água. Estavam os pisos perigosamente escorregadios. Tive que colocar um tapete de banheiro no piso do box para não cair ao tomar banho.
Stayed 1 night in Feb 2025

8/10 Good

Itamar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Viagem a trabalho

Bom para uma noite
Stayed 1 night in Feb 2025

10/10 Excellent

Silvana A. F.

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Hailton

Stayed 2 nights in Jan 2025

10/10 Excellent

Mara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

VIVIEN MARIA DE CASTRO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acesso ao Terminal de cruzeiros

Melhor localização para acesso ao terminal de cruzeiros. Há estacionamento e van para o terminal.
Stayed 1 night in Feb 2025