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Parque Balneário Hotel Santos by Castelo Itaipava

4.0 star property

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Photo gallery for Parque Balneário Hotel Santos by Castelo Itaipava

Outdoor pool, sun loungers
Presidential Studio Suite | Minibar, in-room safe, blackout drapes, iron/ironing board
Beach nearby
Reception hall
Outdoor pool, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Parking available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Avenida Ana Costa, 555, Praia do Gonzaga, Santos, SP, 11060-003
  • Gonzaga Beach
    ‪2 min walk‬
  • Boqueirao Beach
    ‪2 min walk‬
  • José Menino Beach
    ‪11 min walk‬

Room options

View all photos for Presidential Studio Suite

Presidential Studio Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Studio Suite

  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room

8.6 out of 10
Excellent
(37 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Quadruple Room

Luxury Quadruple Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Luxury Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Quadruple Room

9.4 out of 10
Exceptional
(9 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room

Luxury Double Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Luxury Double Room

9.4 out of 10
Exceptional
(6 reviews)
  • 258 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Deluxe with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Quadruple Room Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Deluxe with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe with Sea View

  • Sea view
  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Quadruple Room Standard

Minibar, in-room safe, blackout drapes, iron/ironing board

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Suite Deluxe with partial view

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Deluxe with partial view

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Suite Deluxe with Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Suite Deluxe with Sea View

  • Sea view
  • Sleeps 2
  • 1 Full Bed(s)

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Lobby

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  • Free WiFi
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4.7 out of 5, Exceptional, (1000)
$130 nightly
The price is $130 total
includes taxes & fees
Sheraton Santos Hotel

About this property

Parque Balneário Hotel Santos by Castelo Itaipava

4-star hotel in Gonzaga
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Parque Balneário Hotel Santos by Castelo Itaipava offers 119 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Parque Balneário Hotel Santos by Castelo Itaipava features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 11 square feet (1 square meters) include conference space. This Santos hotel also offers a terrace, a complimentary children's club, and laundry facilities. Parking is available onsite for a surcharge.

Parque Balneário Hotel Santos by Castelo Itaipava is a smoke-free property.

Origens-Mar - Onsite restaurant.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Origens-Mar

Things to do

  • Free children's club
  • Gym
  • Outdoor pool

Family friendly

  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 11 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 99 per pet, per night
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 12 percent

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 35.00 per day
  • Pet fee: BRL 99 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Parque Balneario
Parque Balneario Hotel
Parque Balneario Hotel Santos
Parque Balneario Santos
Parque Balneario Hotel Santos, Brazil
Parque Balneario Santos Atlantica Hotels Hotel
Parque Balneario Atlantica Hotels Hotel
Parque Balneario Santos Atlantica Hotels
Parque Balneario Atlantica Hotels
Hotel Parque Balneario Santos By Atlantica Hotels Santos
Santos Parque Balneario Santos By Atlantica Hotels Hotel
Hotel Parque Balneario Santos By Atlantica Hotels
Parque Balneario Santos By Atlantica Hotels Santos
Parque Balneario Hotel

Parque Balneário Hotel Santos by Castelo Itaipava Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1012 reviews
Rating 8 - Good. 257 out of 1012 reviews
Rating 6 - Okay. 74 out of 1012 reviews
Rating 4 - Poor. 28 out of 1012 reviews
Rating 2 - Terrible. 25 out of 1012 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valdir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and effective staff. The dinner we had at the Hotel was outstanding.
Stayed 2 nights in Apr 2025

8/10 Good

Rohanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlos Gustavo

Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
really good hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

It was a fine place to stay overnight before we left on a cruise
Stayed 1 night in Feb 2025

2/10 Terrible

Terezinha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I was very disappointed with the hotel I was thought it was good Check in was super slow looking as if the computer system is really obsolete Slow and few lifts for the amount of guests Bad taste decoration Bathroom very slippery and dangerous especially to old people Terrible internet connection We had to check out 2 days before and move to the Novotel near by paying twice for the accommodation Breakfast with not as much choice. Decoration resembles a nursing home refectory than a hotel I would never stay there again and never recommend to anyone. For the lack of internet connectivity we should be refunded. I could not work in the room or elsewhere in the premises Really disappointing!!!
Stayed 3 nights in Feb 2025

6/10 Okay

Faye

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthew, Toronto

Liked: Cleanliness, property conditions & facilities
Great place, elevators are not good though
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2024

4/10 Poor

Edgardo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check-in was horrible. Only two staff when there's a long line of guests waiting to check in. I spent more than 30 minutes in queue.
Stayed 1 night in Nov 2024

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2024

8/10 Good

Paulo, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room with a big balcony. Clean and comfortable. Just wished the bar would stay opened later. It was closed at 10pm. The room service was very good.
Stayed 1 night in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good - very clean, new sheets, super comfortable bed, great service, excellent breakfast. The bad - could use better towels (the ones they have are brittle, not soft and smooth); as in most places in Brazil, windows could be soundproof - it gets noisy from traffic; what is up with those mini toilet paper sheets?!?!?
Stayed 1 night in Oct 2024

10/10 Excellent

megillo

Stayed 2 nights in Sep 2024

6/10 Okay

Thiago

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelly room
Stayed 1 night in Sep 2024

10/10 Excellent

Kim

Stayed 1 night in Sep 2024

10/10 Excellent

Rosilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Athena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, from the location to the amenities insides! The breakfast every morning was abundant and delicious and the staff even catered to us when our kids woke up a little late. The kids space inside was so fun along with the rooftop pool, with beautiful views! The location right across from the beach was perfect and having the mall attached (also with fun kids spaces) was just the right touch for our family. My only complaint is that the hotel staff expected birth certificates for our kids, which we obviously don’t carry with us. Also, the bathroom was a little musty due to no functioning fan, not sure if it was just our room.
Stayed 3 nights in Aug 2024

10/10 Excellent

Benjamin

Stayed 4 nights in Jul 2024

10/10 Excellent

Ragda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Mauro

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Fantastic Location

Hotel is very good. Excellent location, next to a shopping mall. Best restaurants in town are in walking distance. Rooms are very comfortable, but a light renovation would be nice. Limited amenities in rooms. Overall a great experience. Will probably return.
Stayed 1 night in Jul 2024

2/10 Terrible

John, PLANTATION

No air conditioner to warm the room. Poor and old furniture that needs an overall improvement. Not good breakfast. Really bad hotel!
Stayed 5 nights in Jul 2024

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024