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Crowne Plaza Resort Sanya Bay, an IHG Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Resort Sanya Bay, an IHG Hotel

Exterior
Exterior
1 bedroom, down comforters, minibar, in-room safe
Property amenity
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
No.228, Sanya Bay Road, Sanya, Hainan, 572000
  • Jingrun Pearl Museum
    8 min drive
  • Tianya Haijiao
    11 min drive
  • Coconut Dream Corridor
    13 min drive
  • Sanya (SYX-Phoenix Intl.)
    13 min drive

Room options

View all photos for Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Family Suite, 1 Bedroom, Business Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access, Sea View

  • Sea view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, down comforters, minibar, in-room safe

Presidential Suite

  • 5156 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, Business Lounge Access, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Business Lounge Access, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Business Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Business Lounge Access

  • Partial ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Family Suite, 1 Bedroom, Business Lounge Access, Sea View

Family Suite, 1 Bedroom, Business Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access, Sea View

  • Sea view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Sea View (High Floor)

Standard Room, 2 Double Beds, Sea View (High Floor) | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View (High Floor)

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Sea View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View (Sea View)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Garden View (Sea View)

  • 592 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Business Lounge Access

Junior Suite, 1 Bedroom, Business Lounge Access | View from room

Junior Suite, 1 Bedroom, Business Lounge Access

  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Pool View

  • 592 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

View from room

Standard Room, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Garden View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, Garden View

  • 592 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, Business Lounge Access, Sea View

Standard Room, Business Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Business Lounge Access, Sea View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Sea View (High Floor)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Sea View (High Floor)

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Pool View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Pool View

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Business Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Business Lounge Access

  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, Garden View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Garden View

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Upgraded)

1 bedroom, down comforters, minibar, in-room safe

Standard Room (Upgraded)

  • 592 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, down comforters, minibar, in-room safe

Standard Room

  • 592 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Garden View (Sea View)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, Garden View (Sea View)

  • 592 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Hyatt Place Sanya City Center

Pool
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (57)
The price is $62
per night
$72 total
includes taxes & fees
Dec 8 - Dec 9
Hyatt Place Sanya City Center

About this property

Crowne Plaza Resort Sanya Bay, an IHG Hotel

5-star hotel in Tianya District
Guests of this beach hotel will appreciate convenient onsite amenities such as a health club and a playground. Limited housekeeping is available.
Crowne Plaza Resort Sanya Bay, an IHG Hotel offers 383 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Beds feature down comforters. A pillow menu is available. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Sanya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Crowne Plaza Resort Sanya Bay, an IHG Hotel like an outdoor pool, an outdoor tennis court, and a health club.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers a garden and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crowne Plaza Resort Sanya Bay, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
Shanhailou - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Star Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Tian Di Hot Pot - This restaurant specializes in Thai cuisine and serves lunch and dinner.
Deep Blue Bar and Grill - This beachfront restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

Chinese (Mandarin), English, Korean, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 173 to 228 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Deep Blue Bar and Grill
  • Shanhailou
  • Star Cafe
  • Tian Di Hot Pot

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • Arcade/game room
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (7,320 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 660.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 173 to 228 for adults, and CNY 0 to 173 for children
  • Rollaway bed fee: CNY 660.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Fortune Bay Hotel Sanya
Grand Fortune Bay Sanya
Crowne Plaza Sanya Bay
Grand Fortune Bay Hotel Sanya Hainan
Crowne Plaza Resort Sanya Bay Hainan
Sanya Crowne Plaza

Crowne Plaza Resort Sanya Bay, an IHG Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 39 out of 84 reviews" "
Rating 8 - Good. 30 out of 84 reviews" "
Rating 6 - Okay. 8 out of 84 reviews" "
Rating 4 - Poor. 4 out of 84 reviews" "
Rating 2 - Terrible. 3 out of 84 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maghsood

Stayed 5 nights in Dec 2023

10/10 Excellent

Taojie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
Stayed 5 nights in Apr 2023

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service. The food was great. The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
The view from my balcony.
Stayed 4 nights in Nov 2021

8/10 Good

oren

Traveled with family
Liked: Staff & service, room comfort
Very friendly service,
Stayed 8 nights in Dec 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sanya Bay
Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC. The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Kin Chi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
Stayed 3 nights in Dec 2017

2/10 Terrible

Udatenne Gedara

Disliked: Cleanliness, staff & service, room comfort
waiting for refund
I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Nice resort but poorly maintained
I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.
Stayed 1 night in Aug 2017

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone hold a key to open my door because of the wrong key given by register counter. Never experienced such a bad trip in this hotel.

10/10 Excellent

vinh loi lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a wonderful well managed resort.
A wonderful resort with great breakfast offering. Special thnx to a great service from Vincen at the desk and Kent, Alvin at the entrance crew. Quiet, great pools, great beach across the back road. Not a walking distance to town but a cab ride is about $10 US. Very close to airport and Nanshan etc. Shuttle service is available though the schedule offered is poor only two trips per day and doesn't start till 10am. Airport pickup should be offer to guess since it is way closure than many other resorts to airport. Free wifi should be strengthen, connection is fairly weak.

6/10 Okay

charlie , nc

Liked: Room comfort
Ok choice
Good location, nice & long beach walk, peaceful. Overall is good except for the breakfast which is worse than a 3 star hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean .. Amazing landscaping. Would recommend to friends. Good breakfast

4/10 Poor

Toon Muat

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Beautiful Hotel with many minor faults
In the room, there is a little card that says " its the little things that counts". Obviously they do not walk the talk. In my room alone, the cordless phone does not work, the USB Charging port on the desk panel does not work, the clock in the bathroom has stopped and the shower rose holder is loose. In my parents room, the door cannot lock. Its is time for a refresh.

4/10 Poor

Leang

Disliked: Cleanliness, staff & service, property conditions & facilities
No Crowne Royalty Here
Renovation process was still taking place. Misleading to see here on hotels.com as a 5 star hotel when it felt like maybe a 3 or less. I feel like even with the hotels of less quality had less things falling apart. Middle of the hotel lobby had construction going on and most of the furniture was covered and not usable. We tried to check in an hour early our rooms weren't ready with no place to sit and wait. There was barely any air conditioning on. We each did get a complimentary drink in the Business Executive Lounge. I was hot and tired from our train ride in, and just wanted a nice cold beer. I have never been served warm beer ever, and I totally flipped out in all of my American splendor. I have been to poorer countries and served cold beer. I did end up getting a cold beer after trying to translate in my terrible Chinglish. After maybe an hour or so later only one room was ready, and so I just got mine later in the evening. My room did not have a luggage rack or a tall standing lamp as my parent's hotel room did even though it was 2 rooms away from mine. My room also had a broken door knob to the glass sliding door, total security issue. 2 electrical outlets didn't even work, plate outlet coming apart, hair dryer paint peeling off, double lock on the door didn't work, no towel holder for separate toilet and sink area, dusty chaise, blood on the blanket, torn bedskirt, frayed duvet cover, and peeling wallpaper, and barely any AC working. Not worth it and not recommending.

6/10 Okay

Kate

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice location
Nice location, but staff spoke limited English and some of the hotels facilities such as the spa, some restaurants and boutique shop were not available. On the positive side, the hotel room was fantastic with great facilities and comfort. Overall, if you speak Chinese it's a 5 out of 5 hotel, but if you speak English, it's a 2 out of 5, a 3 if best.

10/10 Excellent

Jake, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya, Saved the Best for Last
Sanya, China was the last of our four country, Asia vacation. Grand Fortune Bay Hotel was impressive, every bit 5-star. Room was grand and spacious. We had a tub in the balcony and used twice. Very romantic with the curtain drawn. Rooms on the 1st floor can walk straight into the swimming pool from the backdoor. The inclusive breakfast buffet is a must. It has Asian and Western flavors and large selections. We dine at the Noodle Store Restaurant one evening. The pulled noodle was fresh made. It was fun just watching the chef making the noodle. The evening all you can eat outdoor seafood BBQ was also great. The BBQ was also entertained by a very accomplished Filipino band.

8/10 Good

VIDHI, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotels was good but no air conditions in Lobby and Reception Area. The rooms and hotel atmosphere was very goods.

10/10 Excellent

LARRY E., SAN DIEGO, CALIFORNIA*USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
THROWN INTO STREETS ON 12/31/14 NEW YEAR'S EVE!
GREETINGS FELLOW GLOBETROTTERS! WELL, THIS HOTEL IS ABSOLUTELY BREATHTAKINGLY WONDERFUL! I MEAN, LIKE A ITALIAN RESORT ON THE MEDITERRANEAN SEA! (sp?) *LIKE A CEASAR'S PALACE KIND OF DECOR & BAR/POOL ON THE BEACH-RIGHT UP TO THE SEA-LINE! IT IS ONE OF THE BEST UNDER THE SUN!!! MY WIFE & 8 MONTH OLD BABY GIRL ARRIVED @ AROUND 2PM JUST IN TIME TO SPEND NEW YEAR'S EVE THERE IN THE USN, ON THE BEACH, BEFORE FLYING BACK TO THE CHINA MAINLAND ON 1/02/15. WE ALL STOOD IN LINE ONLY TO FIND OUT THAT THIS 5 STAR GIG OVERSOLD EVERY LAST ROOM- EVEN THOUGH THEY GAVE US A CONFIRMATION# VIA HOTELS.COM (Most likely, they gave our room away to some local government dude; or wealthy Chinese busniess man/woman- of whom demanded a room from theme even though they were sold out & when this happens here in China, they cannot refuse!) THE MANAGER DUDE WAS NICE AS HE COULD BE IN SUCH A SPOT- BUT HAD NO PLAN-B FOR US AT ALL! SO IN THE END, AFTER 2 HOURS OF TRYING TO GET MY FAMILY OFF THE STREET AND INTO A NICE ROOM; THEY JUST SAID, "NO"! So I had to call Hotels.com from my cell phone & book an inferior hotel some 30 kilometers away! Not on the beach, and not a 5 star! It was nice- and yes better than being stranded in Kenya or Nigeria or Iraq, but it was a total waste of a great sunny day in Sanya- and a huge disappointment to say the least. BOTTOM LINE...BEWARE OF THIS PALACE-RESORT! YOU MINGHT NOT GET IN AT ALL. ) -; LEW~ San Diego, Ca. USA & Fu Zhou city*PRC

8/10 Good

Elizabeth, Midwest, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, relaxing get-away
Stayed here after 7 days of extensive sight-seeing in central China. It was perfect because it is a somewhat remote location ($15 cab into DT Sanya), with a wonderful pool and beach access. Although there were only a few comfortable speaking English, everyone tried. Also very helpful securing transit into town, to monkey island (which is 1.5 hrs from the hotel) and the airport. Agree that restaurant options are limited, food at Star cafe was just fine. Prices similar to the states. Bringing snacks, drinks saves money and time. Bath tub on balcony was great surprise! Great place for a mom and her 2 20-something kids.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good but reservation system needs improvement
the reservation was messed up! no room available upon arrival!! hotel claimed didn't receive reservation from booking website! not sure it's the responsibility of which parties! other than that, hotel condition is alright in general. rooms are big and comfort. staffs' manner is good and helpful.