10/10 Excellent
João Paulo
Jul 11, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
João Paulo
Stayed 1 night in Mar 2020
Hotel Serraverde
3.0 star property
Choose dates to view prices
Photo gallery for Hotel Serraverde
Reviews
8.08.0 out of 10
Very good
Popular amenities
- Gym
- Bar
- Room service
- Pool
- Laundry
- Pet friendly
Explore the area
210 Rua Hélio Dalessandro Sarmento, Pouso Alto, Minas Gerais, 37468-000
- Matriz Nossa Senhora da Conceicao Church9 min walk
- São Lourenço25 min drive
- Trem das Aguas Scenic Railway25 min drive
Room options
View all photos for Standard Double Room
Standard Double Room
- Sleeps 2
- 1 King Bed
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About this property
Hotel Serraverde
3-star Pouso Alto farm house with restaurant
Along with 2 outdoor pools, this farm stay has an indoor pool and a restaurant. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include 2 poolside bars, a 24-hour fitness center, and a bar/lounge.
Hotel Serraverde offers 70 accommodations with minibars and safes. Rooms open to balconies. 40-inch LCD televisions come with cable channels.
Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Serraverde features 2 outdoor swimming pools, an outdoor tennis court, an indoor pool, and a sauna. The farm stay offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the farm stay's bars, which include 2 poolside bars and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.
This family-friendly farm stay also offers a children's pool, a 24-hour fitness center, and tour/ticket assistance. Complimentary self parking is available on site.
Hotel Serraverde has designated areas for smoking.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Languages
Portuguese
Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking on site
Food and drink
- Free buffet breakfast available daily 7:00 AM to 10:00 AM
- 2 poolside bars
- A bar/lounge
- A restaurant
- Snack bar/deli
Things to do
- 2 outdoor pools
- 24-hour gym
- Basketball
- Children's pool
- Horseback riding/rentals
- Indoor pool
- Outdoor tennis court
- Playground
- Sauna
- Steam room
- TV in common areas
- Volleyball
Family friendly
- 2 outdoor pools
- Children's pool
- In-room crib
- Indoor pool
- Laundry facilities
- Playground
- Rollaway/extra bed (surcharge)
- Snack bar/deli
Conveniences
- 24-hour front desk
- Laundry facilities
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- Conference center
- Meeting rooms
Outdoors
- Garden
- Picnic area
Spa
- Sports massages
Accessibility
- Elevator
More
- Designated smoking areas
- Fireplace in lobby
Room amenities
Bedroom
- Free crib
- Rollaway/extra bed (surcharge)
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shower
- Towels provided
Entertainment
- 40-inch LCD TV with cable channels
Food and drink
- Limited room service
- Minibar
More
- Desk
- Phone
- Portable fan
- Safe
Policies
Check-in
Check-in time starts at noon
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's indoor pool, steam room and sauna are closed from Sunday to Thursday, except on holidays and July.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of BRL 80 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for BRL 215 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
- Pet fee: BRL 80 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: BRL 215 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Hotel Serraverde Pouso Alto
Serraverde Pouso Alto
Serraverde
Hotel Serraverde Pouso Alto
Hotel Serraverde Agritourism property
Hotel Serraverde Agritourism property Pouso Alto
Hotel Serraverde Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 2 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
7.0/10
Cleanliness
8.0/10
Staff & service
7.0/10
Property conditions & facilities
Reviews
6/10 Okay
Adimilson
Jul 2, 2019
Disliked: Room comfort
Uma Estadia Normal , porém decepcionante !
Já fiquei 02 outras vezes no Serra Verde , mas desta vez, não dei sorte com meu quarto que estava horrível, luzes queimadas,Chuveiro com pouca vasão de água, foi um banho de goteira,chão do quarto muito desgastado dando péssima impressão de sujeira, enfim o quarto 113 que tentei trocar na recepção e não conseguir, alegaram que o hotel estava lotado, é sem duvida um dos piores quartos do hotel. Comida do hotel que sempre foi boa, só melhorou apartir do momento que o hotel foi lotando, os funcionários são gentis(destaque para incansável Mateus e o ótimo Chef Roberto ) , amigáveis e maravilhosos, este é o DIFERENCIAL do Serra Verde , seus funcionários.
Acessibilidade para idosos e cadeirantes para conhecer area externa do hotel da parte dos cavalos para baixo é ruim, água quente do chuveiro é um grande perigo para idosos e desavisados até pela localizações das torneiras quentes e frias que não ajudam .
Como sou fã do Serra Verde, desta vez fiquei MUITO DECEPCIONADO.
O dono Sr Carlos Andre precisa parar de ser "dono de hotel" para ser "hoteleiro" como foi seu saudoso pai, Sr Helio. Por não interagir com os hospedes ,as consequências disso são perdas de grandes negócios, afinal , não é todo mundo que é hospede de excursão rodoviária ou seja Hospedes não são todos iguais .
Um hotel para ser aceitável , ele precisa no minimo ser "IGUAL ou MELHOR do que a casa da gente!
Muita sorte ao pessoal do Serra Verde e espero um melhor tratamento da próxima vez!
Adimilson
Stayed 3 nights in Jun 2019