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Hotel Family

3.0 star property

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Photo gallery for Hotel Family

Exterior
Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets
View from property
Food and drink
Manicures and pedicures

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Rua 25 de Marco
    ‪3 min drive‬
  • Expo Center North
    ‪9 min drive‬
  • Paulista Avenue
    ‪9 min drive‬
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪38 min drive‬

Room options

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Family

3-star São Paulo hotel, connected to a shopping center in Bras
Along with a restaurant, this smoke-free hotel has a snack bar/deli and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a hair salon, and a TV in a common area are onsite.
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. Wireless Internet access is complimentary. This São Paulo hotel also offers laundry facilities, a hair salon, and shopping on site.

Hotel Family is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Hotel Family has a restaurant serving breakfast and lunch.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 34.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 194 out of 537 reviews
Rating 8 - Good. 123 out of 537 reviews
Rating 6 - Okay. 108 out of 537 reviews
Rating 4 - Poor. 61 out of 537 reviews
Rating 2 - Terrible. 51 out of 537 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Ada Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No geral, foi bom, porém cafe da manhã é a partir das 7h.
Stayed 1 night in Dec 2024

4/10 Poor

Fernando

Stayed 1 night in Dec 2024

8/10 Good

Ana

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ótimo atendimento das meninas da recepção! Tivemos que trocar de quarto por causa da cama. O hotel precisa de algumas reforma, pois pelo valor pago deixa a desejar. Pois o hotel no e barato!
Stayed 2 nights in Dec 2024

8/10 Good

Silvio

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Luana Moraes

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

Marcus Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Razoável porém bem localizado
Camas com estrutura em MDF bastante estragadas, colchão desnivelado em uma das camas; ar condicionado operando parcialmente; frigobar não gelava a contento; banheiro limpo e com ammenities disponíveis (creme dental, shampoo, sabonete, escova descartável); ótima localização pra quem está fazendo compras, porém rua muito movimentada com difícil acesso de carros, Uber (não entra); necessidade de deslocamento com malas, mercadoria para Largo da Concórdia pra quem deseja retorno ao aeroporto.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estadia tranquila, bem simples.
Stayed 1 night in Dec 2024

10/10 Excellent

Vanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável
Razoável mais faltou manutenção nos quartos a central Tava vazando muito e a descarga do banheiro não estava funcionando.
Stayed 1 night in Dec 2024

10/10 Excellent

rubya mara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, atendeu minha necessidade. Café da manhã top
Stayed 1 night in Dec 2024

10/10 Excellent

José

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Fabiana

Stayed 1 night in Nov 2024

10/10 Excellent

Marcelo

Stayed 2 nights in Nov 2024

8/10 Good

CELSO SOKUZO

Disliked: Cleanliness
Bom
Local ótimo para vendedores comprar produtos barato, mas para outra tipo de atividades não é aconselhavel pois as ruas, calçadas são todos lotados, mas dando para caminhar.
Stayed 3 nights in Nov 2024

8/10 Good

ANA MARIA

Liked: Staff & service
Custo benefício!
O hotel fica bem localizado para as compras. Agora o quarto que fiquei o ar não funcionou, a tv perdia a voz o rapaz da manutenção foi duas vezes consertar. E o café da manhã é bem simples.
Stayed 2 nights in Nov 2024

10/10 Excellent

Viviane Regina

Stayed 2 nights in Nov 2024

10/10 Excellent

Evellin

Stayed 1 night in Nov 2024

2/10 Terrible

Eduarda

Stayed 1 night in Nov 2024

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No que necessitamos foi correspondido, embora faltou um pouco de tranquilidade, pois outros hospedes não respeitaram a privacidade na madrugada.
Stayed 2 nights in Nov 2024

2/10 Terrible

Leonardo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito sujo
Pessimo, sujo, não reconendo, nem retorno
Stayed 2 nights in Nov 2024

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Irene

Business traveler
Liked: Staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Ali

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Excelente localização, ótimo para trabalhar.
Stayed 1 night in Oct 2024