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Hotel Family

3.0 star property

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Photo gallery for Hotel Family

Exterior
Food and drink
Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets
Minibar, desk, free WiFi, bed sheets
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Rua 25 de Marco
    ‪16 min walk‬
  • Expo Center North
    ‪5 min drive‬
  • Anhembi Convention Center
    ‪6 min drive‬
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪21 min drive‬

Room options

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Family

3-star São Paulo hotel, connected to a shopping center in Bras
Along with a restaurant, this smoke-free hotel has a snack bar/deli and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a hair salon, and a TV in a common area are onsite.
Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. Wireless Internet access is complimentary. This São Paulo hotel also offers laundry facilities, a hair salon, and shopping on site.

Hotel Family is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Hotel Family has a restaurant serving breakfast and lunch.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 34.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 208 out of 566 reviews
Rating 8 - Good. 127 out of 566 reviews
Rating 6 - Okay. 116 out of 566 reviews
Rating 4 - Poor. 62 out of 566 reviews
Rating 2 - Terrible. 53 out of 566 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Rosyane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Boa
Stayed 3 nights in Feb 2025

2/10 Terrible

Daniela

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Ana Flávia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

João

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Eliane

Stayed 5 nights in Feb 2025

8/10 Good

Eliane

Liked: Cleanliness, staff & service

Bom.

O Hotel é bom mas tem mt barulho, dia e noite nos corredores, entrada e saída de mercadorias, quem tem problema para dormir e descansar fica difícil, vale a localização que é dentro do shopping facilitando as compras.
Stayed 4 nights in Feb 2025

8/10 Good

Talita

Stayed 1 night in Feb 2025

10/10 Excellent

Cilene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Marcia soares

Stayed 3 nights in Feb 2025

8/10 Good

Bruno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem situado!

Tranquilo e bem situado!
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosiane

Stayed 4 nights in Jan 2025

8/10 Good

João

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom pelo preço, café muito bom. Fiquei no 4° andar. Única coisa só Wi-fi não funciona creio pela qualidade de pessoas, mas no restante muito bom??
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Boa

Custo beneficio
Stayed 2 nights in Jan 2025

10/10 Excellent

Alissandra

Stayed 3 nights in Jan 2025

6/10 Okay

Mileide

Liked: Staff & service
Só acho que os panos de cama teriam que mais higienizados !de restante o café da manada estava ótimo
Stayed 1 night in Jan 2025

8/10 Good

Renata Thomaz

Business traveler
Liked: Cleanliness, staff & service, room comfort

Hospedagem muito boa no Hotel Family

Minha estadia foi muto boa! Fui a trabalho e fiquei muito satisfeito com o atendimento da recepção, que foi impecável tanto pela manhã quanto à noite. A recepcionista foi extremamente atenciosa e me deu ótimas indicações sobre a melhor forma de chegar ao meu destino. O tratamento que recebi foi bom e fez toda a diferença na minha experiência. Recomendo a todos!
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, room comfort
Boa para o que o hotel se propõe. Pode melhorar com relação ao ar condicionado, barulhento. O Hotel precisa de uma pintura etc. Os funcionários atenciosos, restaurante bem simples e café da manhã tb.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sempre ficava nesse hotel mas essa última estadia foi horrível ficamos num quarto sujo,banheiro sujo com a tampa do vaso encardido,roupa de cama encardida ,quarto com janela quebrada de frente pra um local com obra .o hotel é bem localizado pra quem vai na feira da madrugada mas precisa de uma reforma e ter quartos mais apresentáveis e limpos..o café da manhã é ótimo e o atendimento também
Stayed 2 nights in Jan 2025

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Práctico fácil
Stayed 2 nights in Jan 2025

10/10 Excellent

Washington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ada Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No geral, foi bom, porém cafe da manhã é a partir das 7h.
Stayed 1 night in Dec 2024